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50,962 Twitter followers
18,862 Twitter followers
4,825 Twitter followers
25,391 Twitter followers
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104,678 Twitter followers
20,054 Twitter followers
346 Twitter followers
1,465 Twitter followers
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820 Twitter followers
104,678 Twitter followers
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1,337 Twitter followers
11 Twitter followers
Best Incident Management Software with Ticket designation Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
By ServiceNow
(872)4.3 out of 5
4th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceNow IT Service Management (ITSM) intelligently delivers resilient IT services, reduces costs, boosts agent productivity and improves employee experiences – all on one AI platform for business t
Users
- Consultant
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 72% Enterprise
- 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Incident Management
50
Features
43
Efficiency
40
Ticket Management
32
Cons
Learning Curve
25
Slow Performance
18
Slow Loading
17
Complexity
16
Expensive
15
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.6
8.7
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow50,962 Twitter followers
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Incident Management software
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- Owner
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 20% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
46
Automation
36
Ticketing System
34
Ticket Management
33
Cons
Missing Features
30
Limited Features
25
Limited Customization
16
Ticketing Issues
16
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.5
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.6
8.3
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc18,862 Twitter followers
By Everbridge
(637)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Incident Management software
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the
Users
- Software Engineer
- System Engineer
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 69% Enterprise
- 24% Mid-Market
xMatters Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
78
Alerting System
74
Alert Management
69
Notifications
49
Automation
37
Cons
Complexity
37
Learning Curve
20
Alert Issues
19
Notification Issues
18
Integration Issues
14
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.9
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
8.7
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Boston, MATwitter
@Everbridge4,825 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 39% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Alerting System
42
Incident Management
40
Alert Management
33
Alert Notifications
33
Cons
Expensive
17
Poor UI Design
14
Pricing Issues
14
Complexity
13
Confusion
13
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
8.5
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty25,391 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 61% Enterprise
- 19% Mid-Market
ServiceNow IT Operations Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Automation
8
Monitoring
7
Visibility
6
Efficiency
5
Cons
Learning Curve
5
Complexity
4
Learning Difficulty
4
Steep Learning Curve
4
Complex Setup
3
ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.6
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
8.3
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow50,962 Twitter followers
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 40% Enterprise
- 40% Mid-Market
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Efficiency
7
Integrations
7
Project Management
6
Ticketing System
6
Cons
Learning Curve
9
Steep Learning Curve
8
Complex Setup
6
Difficult Learning
6
Limited Features
6
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.6
7.6
AI Text Generation
Average: 7.4
Seller Details
Twitter
@Atlassian104,678 Twitter followers
Ownership
NASDAQ:TEAM
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
User Interface
9
Asset Management
8
Ticketing System
7
Ticket Management
7
Cons
Missing Features
6
Asset Management
4
Insufficient Information
4
Ticketing Issues
4
Integration Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.5
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.6
7.0
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds20,054 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 100+ popular monitoring and ticketing tools, it stand
Users
- Software Engineer
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 51% Mid-Market
- 29% Small-Business
Zenduty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Alert Management
28
User Interface
28
Customer Support
25
Integrations
25
Cons
Learning Curve
10
Missing Features
9
Feature Issues
8
Notification Issues
8
Limited Features
7
Zenduty features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.6
7.9
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Bangalore, INTwitter
@zenduty346 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 52% Enterprise
- 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
2
Dashboard Quality
2
Ease of Use
2
Easy Integrations
2
Integrations
2
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.0
7.7
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.6
10.0
AI Text Generation
Average: 7.4
Seller Details
Twitter
@OpsRamp1,465 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod
Users
- Developer
- Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 56% Enterprise
- 38% Small-Business
BigPanda Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.6
0.0
No information available
Seller Details
Twitter
@bigpanda3,108 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-
Users
No information available
Industries
- Financial Services
- Insurance
Market Segment
- 53% Enterprise
- 39% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
User Interface
5
Automation
4
Customizability
4
Customization
4
Cons
Improvement Needed
4
Limited Features
4
Missing Features
4
Inadequate Reporting
3
Limitations
3
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
6.9
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Chicago, ILTwitter
@LogicGate820 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 52% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
5
Easy Integrations
3
Alert Management
2
Ease of Use
2
Easy Setup
2
Cons
Delays
2
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Expensive
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
7.3
AI Text Generation
Average: 7.4
Seller Details
Twitter
@Atlassian104,678 Twitter followers
Ownership
NASDAQ:TEAM
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 46% Mid-Market
- 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.6
0.0
No information available
Seller Details
Twitter
@Cisco733,873 Twitter followers
Ownership
NASDAQ:CSCO
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, A
Users
- Systems Engineer
- Service Manager
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 71% Small-Business
- 21% Mid-Market
AlertOps Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
36
Ease of Use
31
Customer Support
25
Easy Setup
19
Integrations
18
Cons
Complex Setup
9
Notification Issues
6
Scheduling Issues
5
Confusion
4
Difficult Setup
4
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
9.2
AI Text Generation
Average: 7.4
Seller Details
Twitter
@AlertOps1,337 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
Users
No information available
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 53% Mid-Market
- 41% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Efficiency
7
Customization
6
Customer Support
4
Customizability
4
Cons
Poor Customer Support
4
Delays
3
Expensive
2
Limited Functionality
2
Not User-Friendly
2
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
7.9
Lifecycle Visualization
Average: 8.7
7.1
Constant Monitoring
Average: 8.6
6.4
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Jose, CaliforniaTwitter
@ServiceAide11 Twitter followers
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