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Best Help Desk Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin
What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software

Help desk software is commonly used to:

Manage incoming customer inquiries across email, phone, social media, and portals
Track ticket status and prioritize issues for support teams
Provide customers with self-service options through knowledge bases or portals
Monitor agent performance and customer service metrics
Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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Featured Help Desk Software At A Glance

Free Plan Available:
SysAid
Sponsored
SysAid
Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Show LessShow More
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

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478 Listings in Help Desk Available
  • Sort By:
    G2 Score
Pylon
(60)4.9 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pylon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Support
    18
    Helpful
    15
    Integrations
    14
    Features
    13
    Cons
    Limited Features
    7
    Missing Features
    5
    Integration Issues
    4
    Limited Integrations
    4
    Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Pylon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Support
18
Helpful
15
Integrations
14
Features
13
Cons
Limited Features
7
Missing Features
5
Integration Issues
4
Limited Integrations
4
Learning Curve
3
View All Pros and Cons
Pylon features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Creatio
(311)4.7 out of 5
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Efficiency
    21
    Customizability
    19
    Customization
    19
    Customization Options
    17
    Cons
    Learning Curve
    10
    Missing Features
    10
    Limited Features
    8
    Limited Customization
    6
    Limited Options
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,991 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,086 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Efficiency
21
Customizability
19
Customization
19
Customization Options
17
Cons
Learning Curve
10
Missing Features
10
Limited Features
8
Limited Customization
6
Limited Options
5
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,991 Twitter followers
LinkedIn® Page
www.linkedin.com
1,086 employees on LinkedIn®

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Wavity Help and Service Desk
(33)4.9 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

    Users
    No information available
    Industries
    • Mechanical or Industrial Engineering
    Market Segment
    • 70% Mid-Market
    • 18% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavity Help and Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    10
    Ease of Use
    8
    Automation
    5
    Customization
    5
    Intuitive
    4
    Cons
    Color Customization
    1
    Integration Issues
    1
    Limited Customization
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavity Help and Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    9.9
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavity
    Year Founded
    2016
    HQ Location
    San Jose, CA
    Twitter
    @WavityInc
    39 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

Users
No information available
Industries
  • Mechanical or Industrial Engineering
Market Segment
  • 70% Mid-Market
  • 18% Small-Business
Wavity Help and Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
10
Ease of Use
8
Automation
5
Customization
5
Intuitive
4
Cons
Color Customization
1
Integration Issues
1
Limited Customization
1
Update Issues
1
View All Pros and Cons
Wavity Help and Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
9.9
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
Wavity
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
39 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
LiveChat
(775)4.5 out of 5
View top Consulting Services for LiveChat
Save to My Lists
DealsSpecial offer!
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveChat is a chat platform with AI features that assists agents and visitors by answering questions using information from articles and knowledge base, and provides insights into website visitor behavior through integrations with Google Analytics.
    • Reviewers appreciate LiveChat's user-friendly interface, easy setup, customization options, and the ability to streamline client requests through its Help Ticketing system, along with its reliable performance and excellent customer support.
    • Users mentioned issues with the AI not being able to answer tickets with commonly asked questions, expensive pricing for nonprofits, messy migrations during upgrades, limited and buggy integrations with other systems like Salesforce, lack of support in certain languages, confusing license costs, and occasional lags when there are many agents and customers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Integrations
    4
    Efficiency
    4
    Features
    4
    User Interface
    4
    Cons
    Learning Curve
    3
    Steep Learning Curve
    3
    Chatbot Issues
    2
    Billing Issues
    1
    Difficult Setup
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Company Website
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveChat is a chat platform with AI features that assists agents and visitors by answering questions using information from articles and knowledge base, and provides insights into website visitor behavior through integrations with Google Analytics.
  • Reviewers appreciate LiveChat's user-friendly interface, easy setup, customization options, and the ability to streamline client requests through its Help Ticketing system, along with its reliable performance and excellent customer support.
  • Users mentioned issues with the AI not being able to answer tickets with commonly asked questions, expensive pricing for nonprofits, messy migrations during upgrades, limited and buggy integrations with other systems like Salesforce, lack of support in certain languages, confusing license costs, and occasional lags when there are many agents and customers.
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Integrations
4
Efficiency
4
Features
4
User Interface
4
Cons
Learning Curve
3
Steep Learning Curve
3
Chatbot Issues
2
Billing Issues
1
Difficult Setup
1
View All Pros and Cons
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Text
Company Website
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
Pandora FMS
(223)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    140
    Ease of Use
    116
    Real-time Monitoring
    97
    Flexibility
    64
    Network Monitoring
    62
    Cons
    Learning Curve
    45
    Complex Setup
    32
    Learning Difficulty
    30
    Difficult Learning
    28
    Complex Configuration
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pandora FMS
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
140
Ease of Use
116
Real-time Monitoring
97
Flexibility
64
Network Monitoring
62
Cons
Learning Curve
45
Complex Setup
32
Learning Difficulty
30
Difficult Learning
28
Complex Configuration
27
View All Pros and Cons
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
Pandora FMS
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,514 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
eDesk
(60)4.5 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 73% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Efficiency
    16
    Customer Support
    15
    Features
    15
    Helpful
    13
    Cons
    Expensive
    5
    Learning Curve
    5
    Ticketing Issues
    5
    Ticket Management
    5
    Data Inaccuracy
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    7.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 73% Small-Business
  • 17% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Efficiency
16
Customer Support
15
Features
15
Helpful
13
Cons
Expensive
5
Learning Curve
5
Ticketing Issues
5
Ticket Management
5
Data Inaccuracy
4
View All Pros and Cons
eDesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Sobot Omnichannel Suite
(43)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    Industries
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot Omnichannel Suite is a platform that centralizes customer conversations across multiple channels, providing automation, intelligent routing, and chatbot capabilities for efficient management of high volumes of customer interactions.
    • Reviewers like the platform's ability to handle repetitive tasks, ensure inquiries reach the right team member, and provide clear visibility into performance and workload, all while maintaining fast, consistent, and high-quality support.
    • Reviewers mentioned that setting up advanced workflows and custom reports can be time-consuming, especially for teams without a dedicated admin, and the admin interface could use more guidance for complex configurations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    198
    Features
    158
    Ease of Use
    144
    Efficiency
    122
    Customer Support
    111
    Cons
    Limited Customization
    44
    Missing Features
    40
    Learning Curve
    34
    Limited Features
    31
    Steep Learning Curve
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    9.8
    Customization
    Average: 8.4
    9.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
Industries
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot Omnichannel Suite is a platform that centralizes customer conversations across multiple channels, providing automation, intelligent routing, and chatbot capabilities for efficient management of high volumes of customer interactions.
  • Reviewers like the platform's ability to handle repetitive tasks, ensure inquiries reach the right team member, and provide clear visibility into performance and workload, all while maintaining fast, consistent, and high-quality support.
  • Reviewers mentioned that setting up advanced workflows and custom reports can be time-consuming, especially for teams without a dedicated admin, and the admin interface could use more guidance for complex configurations.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
198
Features
158
Ease of Use
144
Efficiency
122
Customer Support
111
Cons
Limited Customization
44
Missing Features
40
Learning Curve
34
Limited Features
31
Steep Learning Curve
23
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
9.8
Customization
Average: 8.4
9.6
Customer Portal
Average: 8.6
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Desk365
(26)4.8 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Desk365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    10
    Integrations
    10
    Customizability
    7
    Customization
    7
    Cons
    Interface Issues
    2
    Limited Customization
    2
    Missing Features
    2
    Poor Navigation
    2
    Poor Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desk365 features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desk365
    Year Founded
    2020
    HQ Location
    San Francisco Bay Area, US
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email

Users
No information available
Industries
No information available
Market Segment
  • 62% Mid-Market
  • 31% Small-Business
Desk365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
10
Integrations
10
Customizability
7
Customization
7
Cons
Interface Issues
2
Limited Customization
2
Missing Features
2
Poor Navigation
2
Poor Reporting
2
View All Pros and Cons
Desk365 features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Desk365
Year Founded
2020
HQ Location
San Francisco Bay Area, US
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
LogMeIn Rescue
(197)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    4
    Remote Control
    3
    Remote Support
    3
    Customer Support
    2
    Cons
    Expensive
    2
    Connection Issues
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Feature Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,037 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
4
Remote Control
3
Remote Support
3
Customer Support
2
Cons
Expensive
2
Connection Issues
1
Connectivity Issues
1
Feature Issues
1
Feature Limitations
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,409 Twitter followers
LinkedIn® Page
www.linkedin.com
1,037 employees on LinkedIn®
HelpCrunch
(236)4.7 out of 5
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Helpful
    17
    Features
    15
    Customer Support
    14
    Chat Features
    10
    Cons
    Chat Functionality
    4
    Limited Customization
    4
    Missing Features
    4
    Chat Issues
    3
    Expensive
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 15% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Helpful
17
Features
15
Customer Support
14
Chat Features
10
Cons
Chat Functionality
4
Limited Customization
4
Missing Features
4
Chat Issues
3
Expensive
3
View All Pros and Cons
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
335 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
TeamSupport
(885)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Simple
    7
    Cons
    Slow Loading
    4
    Integration Issues
    3
    Missing Features
    3
    Slow Performance
    3
    Time Delays
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    13,587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

Users
  • Software Engineer
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Ease of Use
10
Helpful
9
Customer Support
8
Simple
7
Cons
Slow Loading
4
Integration Issues
3
Missing Features
3
Slow Performance
3
Time Delays
3
View All Pros and Cons
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
13,587 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Glassix
(202)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% Off: $45.50 per user/month (Growth)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    31
    AI Assistance
    26
    Ease of Use
    24
    AI Efficiency
    23
    Features
    21
    Cons
    Insufficient Information
    7
    Lack of Guidance
    4
    Learning Curve
    4
    Limited Features
    4
    Missing Features
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
31
AI Assistance
26
Ease of Use
24
AI Efficiency
23
Features
21
Cons
Insufficient Information
7
Lack of Guidance
4
Learning Curve
4
Limited Features
4
Missing Features
4
View All Pros and Cons
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Richpanel
(93)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Ease of Use
    8
    Helpful
    4
    Quick Response
    4
    Automation Efficiency
    3
    Cons
    Integration Issues
    4
    Chat Limitations
    2
    Lack of Features
    2
    Not User-Friendly
    2
    Setup Difficulties
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Ease of Use
8
Helpful
4
Quick Response
4
Automation Efficiency
3
Cons
Integration Issues
4
Chat Limitations
2
Lack of Features
2
Not User-Friendly
2
Setup Difficulties
2
View All Pros and Cons
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
336 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    19
    Helpful
    16
    Intuitive
    13
    Customer Support
    12
    Cons
    Lack of Features
    9
    Missing Features
    9
    Limitations
    7
    Limited Features
    6
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
19
Helpful
16
Intuitive
13
Customer Support
12
Cons
Lack of Features
9
Missing Features
9
Limitations
7
Limited Features
6
Learning Curve
5
View All Pros and Cons
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(241)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Features
    7
    Intuitive
    7
    Integrations
    6
    User Interface
    6
    Cons
    Complexity
    3
    Complex Setup
    3
    Limited Features
    3
    Poor Customer Support
    3
    Complex Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    581 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Features
7
Intuitive
7
Integrations
6
User Interface
6
Cons
Complexity
3
Complex Setup
3
Limited Features
3
Poor Customer Support
3
Complex Reporting
2
View All Pros and Cons
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,879 Twitter followers
LinkedIn® Page
www.linkedin.com
581 employees on LinkedIn®
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