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Best Help Desk Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Help Desk category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Help Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Help Desk category.

In addition to qualifying for inclusion in the Help Desk Software category, to qualify for inclusion in the Medium-Sized Business Help Desk Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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84 Listings in Help Desk Available
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Agentforce Service (formerly Salesforce Service Cloud)
(7,205)4.4 out of 5
Optimized for quick response
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agentforce Service (formerly Salesforce Service Cloud) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,705
    Features
    1,497
    Case Management
    1,479
    Efficiency
    1,297
    Helpful
    821
    Cons
    Complexity
    912
    Learning Curve
    787
    Steep Learning Curve
    628
    Expensive
    585
    Missing Features
    584
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Agentforce Service (formerly Salesforce Service Cloud) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,705
Features
1,497
Case Management
1,479
Efficiency
1,297
Helpful
821
Cons
Complexity
912
Learning Curve
787
Steep Learning Curve
628
Expensive
585
Missing Features
584
View All Pros and Cons
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,855 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Zendesk for Customer Service
(6,780)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk for Customer Service
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    532
    Features
    401
    Customer Support
    286
    Helpful
    280
    Ticket Management
    257
    Cons
    Missing Features
    216
    Learning Curve
    183
    Limited Features
    181
    Limited Customization
    159
    Complexity
    139
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
532
Features
401
Customer Support
286
Helpful
280
Ticket Management
257
Cons
Missing Features
216
Learning Curve
183
Limited Features
181
Limited Customization
159
Complexity
139
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,009 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
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Zoho Desk
(7,414)4.4 out of 5
View top Consulting Services for Zoho Desk
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    710
    Features
    517
    Ticket Management
    377
    Integrations
    360
    Intuitive
    343
    Cons
    Learning Curve
    329
    Steep Learning Curve
    233
    Limited Customization
    196
    Complexity
    191
    Not Intuitive
    181
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,095 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
710
Features
517
Ticket Management
377
Integrations
360
Intuitive
343
Cons
Learning Curve
329
Steep Learning Curve
233
Limited Customization
196
Complexity
191
Not Intuitive
181
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,095 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Freshdesk
(3,724)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    352
    Features
    237
    Automation
    179
    Efficiency
    171
    Ticket Management
    170
    Cons
    Missing Features
    115
    Ticketing Issues
    93
    Ticket Management
    93
    Limited Features
    89
    Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
352
Features
237
Automation
179
Efficiency
171
Ticket Management
170
Cons
Missing Features
115
Ticketing Issues
93
Ticket Management
93
Limited Features
89
Limitations
83
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,042 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
HubSpot Service Hub
(2,895)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    325
    Features
    214
    Helpful
    170
    Efficiency
    155
    Case Management
    147
    Cons
    Missing Features
    117
    Limited Customization
    93
    Limited Features
    88
    Lack of Features
    75
    Ticket Management
    75
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
325
Features
214
Helpful
170
Efficiency
155
Case Management
147
Cons
Missing Features
117
Limited Customization
93
Limited Features
88
Lack of Features
75
Ticket Management
75
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,179 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Jira Service Management
(964)4.3 out of 5
13th Easiest To Use in Help Desk software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Integrations
    33
    Automation
    32
    Ticket Management
    31
    Features
    29
    Cons
    Learning Curve
    35
    Complexity
    29
    Steep Learning Curve
    29
    Complex Setup
    22
    Complex UI
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,810 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Integrations
33
Automation
32
Ticket Management
31
Features
29
Cons
Learning Curve
35
Complexity
29
Steep Learning Curve
29
Complex Setup
22
Complex UI
16
View All Pros and Cons
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,810 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
Fin by Intercom
(3,811)4.5 out of 5
Optimized for quick response
View top Consulting Services for Fin by Intercom
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
    • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
    • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    435
    Ease of Use
    433
    Features
    333
    Efficiency
    268
    Automation
    257
    Cons
    Missing Features
    152
    AI Limitations
    130
    Limited Features
    123
    Learning Curve
    115
    Expensive
    92
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    44,090 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
  • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
  • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
435
Ease of Use
433
Features
333
Efficiency
268
Automation
257
Cons
Missing Features
152
AI Limitations
130
Limited Features
123
Learning Curve
115
Expensive
92
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
44,090 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
Kustomer
(512)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Help Desk software
View top Consulting Services for Kustomer
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into

    Users
    • Customer Service Representative
    • Member Experience Associate
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Features
    42
    Helpful
    37
    Efficiency
    30
    Automation
    20
    Cons
    Slow Performance
    21
    Slow Loading
    17
    Learning Curve
    16
    Complexity
    14
    Not Intuitive
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    307 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into

Users
  • Customer Service Representative
  • Member Experience Associate
Industries
  • Consumer Services
  • Retail
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Features
42
Helpful
37
Efficiency
30
Automation
20
Cons
Slow Performance
21
Slow Loading
17
Learning Curve
16
Complexity
14
Not Intuitive
13
View All Pros and Cons
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,236 Twitter followers
LinkedIn® Page
www.linkedin.com
307 employees on LinkedIn®
Gladly
(1,099)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Help Desk software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    135
    Features
    128
    Efficiency
    105
    Customer Support
    78
    Cons
    Missing Features
    40
    Complexity
    31
    Limited Features
    31
    Learning Curve
    30
    Limited Customization
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
135
Features
128
Efficiency
105
Customer Support
78
Cons
Missing Features
40
Complexity
31
Limited Features
31
Learning Curve
30
Limited Customization
30
View All Pros and Cons
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,085 Twitter followers
LinkedIn® Page
www.linkedin.com
238 employees on LinkedIn®
Atera
(1,068)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Help Desk software
View top Consulting Services for Atera
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
    • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
    • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    595
    Features
    392
    Automation
    348
    Efficiency
    285
    Remote Access
    267
    Cons
    Missing Features
    269
    Limited Features
    199
    Feature Issues
    138
    Improvement Needed
    137
    Needs Improvement
    117
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,681 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    394 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
  • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
  • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
595
Features
392
Automation
348
Efficiency
285
Remote Access
267
Cons
Missing Features
269
Limited Features
199
Feature Issues
138
Improvement Needed
137
Needs Improvement
117
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,681 Twitter followers
LinkedIn® Page
www.linkedin.com
394 employees on LinkedIn®
Hiver
(1,278)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Help Desk software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Team Collaboration
    150
    Email Management
    131
    Communication
    105
    Collaboration
    82
    Cons
    Email Issues
    72
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Team Collaboration
150
Email Management
131
Communication
105
Collaboration
82
Cons
Email Issues
72
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,643 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
SysAid
(737)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Help Desk software
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    32
    Ease of Use
    32
    Automation
    27
    Features
    26
    Ticket Management
    24
    Cons
    Missing Features
    12
    Steep Learning Curve
    11
    Clunky Interface
    9
    Poor Customer Support
    9
    Complex Setup
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,628 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    249 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
32
Ease of Use
32
Automation
27
Features
26
Ticket Management
24
Cons
Missing Features
12
Steep Learning Curve
11
Clunky Interface
9
Poor Customer Support
9
Complex Setup
8
View All Pros and Cons
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,628 Twitter followers
LinkedIn® Page
www.linkedin.com
249 employees on LinkedIn®
SAP Service Cloud
(260)4.4 out of 5
View top Consulting Services for SAP Service Cloud
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Features
    82
    Efficiency
    57
    Integrations
    41
    Case Management
    37
    Cons
    Learning Curve
    49
    Complexity
    41
    Expensive
    38
    Steep Learning Curve
    38
    Limited Customization
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 34% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
82
Efficiency
57
Integrations
41
Case Management
37
Cons
Learning Curve
49
Complexity
41
Expensive
38
Steep Learning Curve
38
Limited Customization
33
View All Pros and Cons
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,265 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Front
(2,429)4.7 out of 5
Optimized for quick response
11th Easiest To Use in Help Desk software
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    339
    Communication
    258
    Team Collaboration
    258
    Features
    230
    Email Management
    190
    Cons
    Missing Features
    137
    Email Issues
    127
    Email Management
    107
    Email Management Issues
    78
    Email Communication Issues
    74
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
339
Communication
258
Team Collaboration
258
Features
230
Email Management
190
Cons
Missing Features
137
Email Issues
127
Email Management
107
Email Management Issues
78
Email Communication Issues
74
View All Pros and Cons
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,442 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
Wavity Help and Service Desk
(34)4.9 out of 5
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

    Users
    No information available
    Industries
    • Mechanical or Industrial Engineering
    Market Segment
    • 71% Mid-Market
    • 18% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavity Help and Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    10
    Ease of Use
    8
    Automation
    5
    Customization
    5
    Intuitive
    5
    Cons
    Color Customization
    1
    Integration Issues
    1
    Limited Customization
    1
    Poor Visibility
    1
    Technical Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavity Help and Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Workflow
    Average: 8.7
    9.9
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavity
    Year Founded
    2016
    HQ Location
    San Jose, CA
    Twitter
    @WavityInc
    33 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

Users
No information available
Industries
  • Mechanical or Industrial Engineering
Market Segment
  • 71% Mid-Market
  • 18% Small-Business
Wavity Help and Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
10
Ease of Use
8
Automation
5
Customization
5
Intuitive
5
Cons
Color Customization
1
Integration Issues
1
Limited Customization
1
Poor Visibility
1
Technical Issues
1
View All Pros and Cons
Wavity Help and Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.6
Workflow
Average: 8.7
9.9
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
Wavity
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
33 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
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  • Mid-Market
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