Best Experience Management Software - Page 6
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Best Experience Management Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Hello Customer is building the technology that leapfrogs traditional satisfaction scores. Great companies make a continuous connection with customers a fundamental part of their business strategy. T
- 100% Mid-Market
448 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Leger Metrics provides cloud-based customer feedback management, real-time reporting and customer recovery solutions. Clients range from multi-location retail, restaurant, automotive, financial servic
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Powered by Intouch Insight, LiaCX™ Customer Experience Management Software makes it easy to collect customer feedback, identify areas of the customer journey in need of focus, and mobilize all levels
- 100% Mid-Market
798 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Loop Feedback™ surveys are used to measure the customer experience including loyalty, satisfaction and effort both online and offline. Loop Feedback survey projects make it easy for you to design cu
- 100% Mid-Market
1,370 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PeopleMetrics makes it simple to personalize each customer interaction based on their feedback.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Managed Feedback Solutions Customized measurement programs built and hosted on our VantagePoint EFM software platform that provide organizations critical feedback across a full range of customer touc
- 100% Enterprise
- 100% Mid-Market
14 Twitter followers
- Overview
- User Satisfaction
- Seller Details
23+ Years of Experience Built Into the #1 Solution For Customer and Employee Experience in the Nordics. Our mission to make organizations smarter by acting on feedback from their key stakeholders! As
- 100% Small-Business
2,359 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as po
- 100% Mid-Market
- 100% Small-Business
1,218 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SATISFYD is a global customer experience management company whose SaaS platform provides customer insights that enable businesses to effectively implement CX improvement strategies. With almost 20 yea
- 100% Mid-Market
199 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat
- 50% Enterprise
- 50% Small-Business
51 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 100% Mid-Market
2,359 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Upland Rant & Rave is a customer engagement software that turns insight into action. Using a powerful sentiment engine and AI assisted categorization, Rant & Rave captures customer and employe
- 100% Mid-Market
915 Twitter followers
- Overview
- User Satisfaction
- Seller Details
XAmplifier is a SaaS software platform that enables heightened patient experiences and uniquely predicts review responses from customers. The technology improves referral rates and delivers reviews to
- Overview
- User Satisfaction
- Seller Details
Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer
1,174 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BetterFeedback’s vision is to completely transform the way organizations collect and analyze feedback. Our AI-powered tools replace traditional forms, surveys and reviews with dynamic, engaging conver
