The Top 20 Easiest To Use Enterprise Feedback Management Software

See the top Enterprise Feedback Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Great Recruiters

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

10.0

Customer Segment Breakdown

Small Business

47%

Mid Market

49%

Enterprise

Nicereply

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

33%

Mid Market

60%

Enterprise

Chisel

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.8

Customer Segment Breakdown

Small Business

47%

Mid Market

44%

Enterprise

GatherUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.8

Customer Segment Breakdown

Small Business

73%

Mid Market

19%

Enterprise

ProsperStack

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.6

Customer Segment Breakdown

Small Business

55%

Mid Market

36%

Enterprise

SmileBack

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

76%

Mid Market

24%

Simplesat

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.4

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#10

HubSpot Service Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.4

Meets Requirements

Average: 9.4

8.4

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#11

BugHerd

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

76%

Mid Market

21%

Enterprise

#12

LaunchNotes

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.7

Customer Segment Breakdown

Small Business

59%

Mid Market

38%

Enterprise

#13

Crewhu

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

82%

Mid Market

16%

Enterprise

#14

Usersnap

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

64%

Mid Market

29%

Enterprise

#15

LiveAgent

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.4

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

67%

Mid Market

23%

Enterprise

10%

#16

Mouseflow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

8.8

Customer Segment Breakdown

Small Business

68%

Mid Market

22%

Enterprise

#17

Delighted

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

40%

Mid Market

58%

Enterprise

#18

Swell

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

#19

Sogolytics

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

8.3

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

49%

Mid Market

27%

Enterprise

24%

#20

Outgrow

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

82%

Mid Market

15%

Enterprise