Best Enterprise Feedback Management Software - Page 6
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Quality Driven Software helps labor service business owners scale their businesses with a streamlined, data rich customer survey.
- 83% Small-Business
- 17% Mid-Market
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Remesh is an agile research platform that allows you to have a live conversation with your audience at scale, using AI to analyze and organize their responses in real-time. Gain fast, frequent, and ef
- 67% Enterprise
- 25% Mid-Market
1,339 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
User feedback tool with feature voting, product roadmap, and changelog to make better product decisions and inform your customers.
- 100% Small-Business
1,381 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i
- Banking
- 58% Small-Business
- 23% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crumble is here to revolutionise how companies build their products and offer services. Crumble serves as a central hub for managing customer feedback, prioritising feature requests, and communica
- 60% Small-Business
- 20% Mid-Market
1,330 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Integrate feedback into business processes and across your organization.
- 80% Small-Business
- 60% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Recollective Guided Discovery platform combines the strategic value of engaged communities with the depth of qualitative research, all powerfully assisted by AI. Recollective provides the path to
- Market Research
- 57% Enterprise
- 29% Mid-Market
817 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Customer feedback, employee engagement, lead followup - Responster is the survey creation tool with businesses in mind. Beautiful, cross-platform surveys can be easily created in a drag and drop bu
- 50% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t h
- Marketing and Advertising
- 54% Small-Business
- 31% Mid-Market
- Overview
- User Satisfaction
- Seller Details
At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial bus
- Market Research
- 50% Enterprise
- 50% Small-Business
4,294 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Fynzo Survey is a SaaS-based multi-channel survey tool. It works both online and offline. Respondent/surveyors location can be collected and can be seen on the map for higher data authenticity
- 50% Enterprise
- 25% Small-Business
93 Twitter followers
- Overview
- User Satisfaction
- Seller Details
piHAPPINESS is a comprehensive real-time customer feedback app and survey platform and measures customer satisfaction. The software uses multiple metrics like emoticons, NPS scores, feedback categorie
- 75% Small-Business
- 25% Mid-Market
460 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
QaizenX is a powerful platform that enables businesses to transform their customer experience and drive long-term loyalty. Our innovative solution is designed to help companies enhance their customer
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rapidr helps product teams to collect and organize feedback from their users.
- 100% Small-Business
237 Twitter followers
- Overview
- User Satisfaction
- Seller Details
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us
- Information Technology and Services
- 45% Mid-Market
- 41% Small-Business
178 Twitter followers
