Best Enterprise Feedback Management Software - Page 11
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over.
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AirVote is a business tool for collecting and analyzing customer satisfaction data. This self-service platform features an easy and scalable way to acquire data: business owners register and claim the
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We help you go from open customer feedback to action points.
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Askemo helps you to receive more and better feedback from your employees and your customers. And helps you to turn feedback into actions. With askemo, collecting feedback is a breeze. No more hassle
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Betasort is the easiest way to collect & analyze product feedback. Start collecting feedback in minutes with embedded micro surveys and get all key insights instantly. It’s customer feedback, simp
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Beyond Feedback is a customer satisfaction software that integrates reporting tools to gain insights about customers, employees, and the marketplace.
108 Twitter followers
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CHI Express is a real-time customer survey analytics that helps to measure CX, CSAT & NPS. IT enabled customer experience management solution help to implement business intelligence reports based
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Product Feedback Solution for community-driven transparent organizations. Collect feedback from customers and let them prioritize it. Choose between simple voting and a credit system for crowd-funding
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Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with c
- Automotive
- 43% Enterprise
- 36% Mid-Market
49 Twitter followers
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To Your Success has delivered customer delight and business insight. Millions of cookies, millions of nuts and millions of candies have led to stronger customer relationships.
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CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards,
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Digsite has always been an expert at online qual, but we knew a broader solution was needed in order to meet customers’ growing, varied requirements. The solution needed to be a much more fluid and in
- 100% Small-Business
357 Twitter followers
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Due.Work is a support widget that you can integrate into your product from which your customer can raise an issue, share feedback or read interactive help guides 🚀. We have merged the concept of Fee
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eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.
