Vockam Reviews 2025: Details, Pricing, & Features

Vockam Overview

What is Vockam?

For customer-obsessed key account managers: detect pain points in valuable business relationships before they become an irreversible deal breaker. The SaaS web application will help you to keeping your customer informed of the actions you are taking to continuously improve the business relationship. You will get an overview of all the elements that should be factored in when looking at the key account. Having an overview of responsibilities, individual and organizational needs, levels of satisfaction, important document, news, meeting notes, suggestions, action plans, priority performance chart, etc., all at your fingertips, and if you want, the fingertips of your strategic customer. At the same time, you can keep the customer informed about your actions on how your organization is working on further improving the customer satisfaction. Because what is worse than being ignored as a key account customer? If you are serious about building strategic relationships in a customer-oriented way, try Vockam.

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Product Description

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Seller

Vockam - Voice of Customer for Key Account Management

Overview Provided by:

Bert Paesbrugghe

Recent Vockam Reviews

10/4/2021

Kurt R.Mid-Market (51-1000 emp.)

5.0 out of 5

"A true customer delight for us, but especially for our key account customers"

Our key accounts are much more satisfied because by using this software, we could show our commitment to them in a very professional way. The tool ...

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Kurt R.

Account manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Oct 04, 2021

What do you like best about Vockam?

Our key accounts are much more satisfied because by using this software, we could show our commitment to them in a very professional way. The tool is very easy to use, and it drives our partnership internally and externally. We also discovered how we could actively measure the drivers of our customer relationships. All the unorganized elements of our key account relationships are now well organized, structured, clear for us, but most importantly for our key accounts as well. Review collected by and hosted on G2.com.

What do you dislike about Vockam?

I do not dislike anything at this moment. I think that the team is very reactive - it is what I would expect. Review collected by and hosted on G2.com.

What problems is Vockam solving and how is that benefiting you?

In the past, managing key account customers was not transparent at all: not for our organization, but neither for the customer. We have lost a few strategic accounts in the past because the KAM did not hand over the relationship well. At the same time, we often did not have an idea what was going on in terms of the relationship with the customer. Now, we can really work on developing partnerships with our key accounts. Review collected by and hosted on G2.com.

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