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Best Email Management Software for Medium-Sized Businesses

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall Email Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Email Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Email Management category.

In addition to qualifying for inclusion in the Email Management Software category, to qualify for inclusion in the Medium-Sized Business Email Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Email Management Available
(5,211)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Email Management software
View top Consulting Services for Microsoft 365
Save to My Lists
Entry Level Price:$6.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in t

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 36% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Microsoft Office is a software suite that provides tools for document creation, data analysis, and communication.
    • Users like the seamless integration between tools like Word, Excel, Teams, and SharePoint, the ability to access and edit documents in real time from any device, and the regular updates that ensure data security.
    • Reviewers experienced issues with the high cost of the product, particularly for small businesses or individual users, the complexity of initial setup and learning curve for non-technical users, and occasional disruptions due to updates.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Microsoft 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    246
    Features
    188
    Integrations
    131
    Helpful
    106
    Easy Integrations
    99
    Cons
    Expensive
    82
    Missing Features
    66
    Technical Issues
    55
    Cost
    52
    Learning Curve
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft 365 features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Ease of Use
    Average: 8.8
    9.4
    Attachment Search
    Average: 7.9
    9.2
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Company Website
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,031,499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238,990 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in t

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 36% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Microsoft Office is a software suite that provides tools for document creation, data analysis, and communication.
  • Users like the seamless integration between tools like Word, Excel, Teams, and SharePoint, the ability to access and edit documents in real time from any device, and the regular updates that ensure data security.
  • Reviewers experienced issues with the high cost of the product, particularly for small businesses or individual users, the complexity of initial setup and learning curve for non-technical users, and occasional disruptions due to updates.
Microsoft 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
246
Features
188
Integrations
131
Helpful
106
Easy Integrations
99
Cons
Expensive
82
Missing Features
66
Technical Issues
55
Cost
52
Learning Curve
50
Microsoft 365 features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Ease of Use
Average: 8.8
9.4
Attachment Search
Average: 7.9
9.2
Email Automation
Average: 8.0
Seller Details
Seller
Microsoft
Company Website
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
(2,244)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    443
    Communication
    328
    Team Collaboration
    325
    Features
    288
    Email Management
    270
    Cons
    Missing Features
    191
    Email Issues
    171
    Email Management
    140
    Email Management Issues
    103
    Email Communication Issues
    93
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease of Use
    Average: 8.8
    8.3
    Attachment Search
    Average: 7.9
    8.7
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
443
Communication
328
Team Collaboration
325
Features
288
Email Management
270
Cons
Missing Features
191
Email Issues
171
Email Management
140
Email Management Issues
103
Email Communication Issues
93
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease of Use
Average: 8.8
8.3
Attachment Search
Average: 7.9
8.7
Email Automation
Average: 8.0
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,530 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®

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(1,165)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Email Management
    111
    Team Collaboration
    77
    Communication
    69
    Conversations
    56
    Cons
    Email Issues
    49
    Technical Issues
    33
    Bug Issues
    32
    Missing Features
    30
    Limited Features
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease of Use
    Average: 8.8
    8.1
    Attachment Search
    Average: 7.9
    8.5
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,732 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Email Management
111
Team Collaboration
77
Communication
69
Conversations
56
Cons
Email Issues
49
Technical Issues
33
Bug Issues
32
Missing Features
30
Limited Features
24
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease of Use
Average: 8.8
8.1
Attachment Search
Average: 7.9
8.5
Email Automation
Average: 8.0
Seller Details
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,732 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
(801)4.7 out of 5
3rd Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Superhuman is the most productive email app ever made. Fly through your inbox, be more responsive to what matters most, and collaborate faster than ever before. Superhuman helps teams save four hours

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Superhuman is an email management tool that uses AI to help users quickly and efficiently manage their inboxes.
    • Users frequently mention the speed and efficiency of Superhuman, praising its AI-powered features, keyboard shortcuts, and ability to manage multiple inboxes, which significantly improve their productivity and email management.
    • Users experienced a steep learning curve with Superhuman's keyboard shortcuts and interface, and some found the cost of the service to be high, while others wished for more customization options and better integration with other platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Superhuman Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    505
    Keyboard Shortcuts
    323
    Inbox Management
    305
    Time-saving
    303
    Speed
    293
    Cons
    Expensive
    146
    Missing Features
    131
    Email Management
    89
    Steep Learning Curve
    83
    Learning Curve
    78
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Superhuman features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease of Use
    Average: 8.8
    8.4
    Attachment Search
    Average: 7.9
    8.8
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California, United States
    Twitter
    @Superhuman
    50,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    173 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Superhuman is the most productive email app ever made. Fly through your inbox, be more responsive to what matters most, and collaborate faster than ever before. Superhuman helps teams save four hours

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Superhuman is an email management tool that uses AI to help users quickly and efficiently manage their inboxes.
  • Users frequently mention the speed and efficiency of Superhuman, praising its AI-powered features, keyboard shortcuts, and ability to manage multiple inboxes, which significantly improve their productivity and email management.
  • Users experienced a steep learning curve with Superhuman's keyboard shortcuts and interface, and some found the cost of the service to be high, while others wished for more customization options and better integration with other platforms.
Superhuman Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
505
Keyboard Shortcuts
323
Inbox Management
305
Time-saving
303
Speed
293
Cons
Expensive
146
Missing Features
131
Email Management
89
Steep Learning Curve
83
Learning Curve
78
Superhuman features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease of Use
Average: 8.8
8.4
Attachment Search
Average: 7.9
8.8
Email Automation
Average: 8.0
Seller Details
Company Website
Year Founded
2015
HQ Location
San Francisco, California, United States
Twitter
@Superhuman
50,754 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®
(56)4.6 out of 5
11th Easiest To Use in Email Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exchange Server 2019 is an on-premises solution. Microsoft Exchange Server 2019 is the latest version of Exchange. Previous versions include Exchange 2016, Exchange 2013, Exchange 2010, and Exchange 2

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 50% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Microsoft Exchange Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Features
    12
    Security
    11
    Setup Ease
    7
    Efficiency
    6
    Cons
    Complexity
    7
    Expensive
    7
    Difficult Learning Curve
    6
    Difficult Setup
    4
    Lack of Training
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft Exchange features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Ease of Use
    Average: 8.8
    8.9
    Attachment Search
    Average: 7.9
    8.9
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,031,499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238,990 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Exchange Server 2019 is an on-premises solution. Microsoft Exchange Server 2019 is the latest version of Exchange. Previous versions include Exchange 2016, Exchange 2013, Exchange 2010, and Exchange 2

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 50% Enterprise
  • 34% Mid-Market
Microsoft Exchange Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Features
12
Security
11
Setup Ease
7
Efficiency
6
Cons
Complexity
7
Expensive
7
Difficult Learning Curve
6
Difficult Setup
4
Lack of Training
4
Microsoft Exchange features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.0
Ease of Use
Average: 8.8
8.9
Attachment Search
Average: 7.9
8.9
Email Automation
Average: 8.0
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
(415)4.6 out of 5
8th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boomerang for Gmail is a powerful browser extension that delivers one click calendar scheduling plus powerful email management tools. Why should you use Boomerang? - #1 free meeting scheduling and

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Boomerang for Gmail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    88
    Time-saving
    51
    Scheduling Efficiency
    50
    Easy Scheduling
    46
    Email Management
    39
    Cons
    Scheduling Issues
    21
    Calendar Issues
    19
    Missing Features
    19
    Email Issues
    11
    Email Functionality
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Boomerang for Gmail features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease of Use
    Average: 8.8
    8.7
    Attachment Search
    Average: 7.9
    8.8
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Baydin
    Year Founded
    2010
    HQ Location
    Mountain View, California, United States
    Twitter
    @boomerang
    5,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boomerang for Gmail is a powerful browser extension that delivers one click calendar scheduling plus powerful email management tools. Why should you use Boomerang? - #1 free meeting scheduling and

Users
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 61% Small-Business
  • 28% Mid-Market
Boomerang for Gmail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Time-saving
51
Scheduling Efficiency
50
Easy Scheduling
46
Email Management
39
Cons
Scheduling Issues
21
Calendar Issues
19
Missing Features
19
Email Issues
11
Email Functionality
10
Boomerang for Gmail features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease of Use
Average: 8.8
8.7
Attachment Search
Average: 7.9
8.8
Email Automation
Average: 8.0
Seller Details
Seller
Baydin
Year Founded
2010
HQ Location
Mountain View, California, United States
Twitter
@boomerang
5,656 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(407)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Helpful
    8
    Intuitive
    6
    Cons
    Missing Features
    8
    Email Management
    6
    Limited Features
    6
    Email Issues
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease of Use
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,826 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Helpful
8
Intuitive
6
Cons
Missing Features
8
Email Management
6
Limited Features
6
Email Issues
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease of Use
Average: 8.8
0.0
No information available
0.0
No information available
Seller Details
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,826 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
(556)4.6 out of 5
6th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:$2.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Titan is the first customer-centric email suite created specifically for professionals and small business owners, with features designed to enable deeper, more meaningful relationships with customers.

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 98% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Titan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    117
    Ease of Use
    116
    Email Tracking
    41
    Intuitive
    41
    Simple
    37
    Cons
    Email Management
    29
    Missing Features
    22
    Improvement Needed
    20
    Poor Customer Support
    18
    Mobile App Limitations
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Titan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Ease of Use
    Average: 8.8
    8.3
    Attachment Search
    Average: 7.9
    6.7
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Titan
    Year Founded
    2018
    HQ Location
    Mumbai, IN
    Twitter
    @TitanEmail
    624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    713 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Titan is the first customer-centric email suite created specifically for professionals and small business owners, with features designed to enable deeper, more meaningful relationships with customers.

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 98% Small-Business
  • 2% Mid-Market
Titan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
117
Ease of Use
116
Email Tracking
41
Intuitive
41
Simple
37
Cons
Email Management
29
Missing Features
22
Improvement Needed
20
Poor Customer Support
18
Mobile App Limitations
16
Titan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.3
Ease of Use
Average: 8.8
8.3
Attachment Search
Average: 7.9
6.7
Email Automation
Average: 8.0
Seller Details
Seller
Titan
Year Founded
2018
HQ Location
Mumbai, IN
Twitter
@TitanEmail
624 Twitter followers
LinkedIn® Page
www.linkedin.com
713 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing ever

    Users
    No information available
    Industries
    • Computer Software
    • Education Management
    Market Segment
    • 64% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shortwave Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Inbox Management
    14
    User Interface
    13
    Organization
    9
    Simple
    6
    Cons
    Expensive
    16
    Mobile App Limitations
    6
    Poor Customer Support
    3
    Lack of Customization
    2
    Bug Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shortwave features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Ease of Use
    Average: 8.8
    9.7
    Attachment Search
    Average: 7.9
    7.5
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    San Francisco, CA
    Twitter
    @shortwave
    5,564 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing ever

Users
No information available
Industries
  • Computer Software
  • Education Management
Market Segment
  • 64% Small-Business
  • 35% Mid-Market
Shortwave Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Inbox Management
14
User Interface
13
Organization
9
Simple
6
Cons
Expensive
16
Mobile App Limitations
6
Poor Customer Support
3
Lack of Customization
2
Bug Issues
1
Shortwave features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.5
Ease of Use
Average: 8.8
9.7
Attachment Search
Average: 7.9
7.5
Email Automation
Average: 8.0
Seller Details
HQ Location
San Francisco, CA
Twitter
@shortwave
5,564 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
(379)4.7 out of 5
2nd Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting@

    Users
    • Owner
    • CEO
    Industries
    • Construction
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Missive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    179
    Team Collaboration
    179
    Ease of Use
    163
    Features
    131
    Communication Ease
    101
    Cons
    Missing Features
    71
    Learning Curve
    52
    Email Management
    37
    Email Issues
    36
    Steep Learning Curve
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Missive features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Ease of Use
    Average: 8.8
    7.5
    Attachment Search
    Average: 7.9
    8.3
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,544 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting@

Users
  • Owner
  • CEO
Industries
  • Construction
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
Missive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
179
Team Collaboration
179
Ease of Use
163
Features
131
Communication Ease
101
Cons
Missing Features
71
Learning Curve
52
Email Management
37
Email Issues
36
Steep Learning Curve
35
Missive features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Ease of Use
Average: 8.8
7.5
Attachment Search
Average: 7.9
8.3
Email Automation
Average: 8.0
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,544 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(328)4.3 out of 5
10th Easiest To Use in Email Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

    Users
    • Owner
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Thunderbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Simple
    14
    User Interface
    11
    Inbox Management
    6
    Navigation Ease
    5
    Cons
    Sync Issues
    6
    Email Management
    5
    Missing Features
    5
    Refresh Issues
    4
    Compatibility Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thunderbird features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Ease of Use
    Average: 8.8
    8.8
    Attachment Search
    Average: 7.9
    8.3
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mozilla
    Year Founded
    2005
    HQ Location
    San Francisco, CA
    Twitter
    @mozilla
    273,534 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,795 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Users
  • Owner
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Thunderbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Simple
14
User Interface
11
Inbox Management
6
Navigation Ease
5
Cons
Sync Issues
6
Email Management
5
Missing Features
5
Refresh Issues
4
Compatibility Issues
3
Thunderbird features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.8
8.7
Ease of Use
Average: 8.8
8.8
Attachment Search
Average: 7.9
8.3
Email Automation
Average: 8.0
Seller Details
Seller
Mozilla
Year Founded
2005
HQ Location
San Francisco, CA
Twitter
@mozilla
273,534 Twitter followers
LinkedIn® Page
www.linkedin.com
1,795 employees on LinkedIn®
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Ease of Use
    Average: 8.8
    6.0
    Attachment Search
    Average: 7.9
    7.0
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.6
Ease of Use
Average: 8.8
6.0
Attachment Search
Average: 7.9
7.0
Email Automation
Average: 8.0
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
(776)4.4 out of 5
14th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gmelius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Email Management
    25
    Team Collaboration
    19
    Collaboration
    16
    Features
    16
    Cons
    Missing Features
    14
    Email Issues
    11
    Email Management Issues
    11
    Learning Curve
    7
    Performance Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Ease of Use
    Average: 8.8
    8.2
    Attachment Search
    Average: 7.9
    8.4
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,822 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Email Management
25
Team Collaboration
19
Collaboration
16
Features
16
Cons
Missing Features
14
Email Issues
11
Email Management Issues
11
Learning Curve
7
Performance Issues
7
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.3
Ease of Use
Average: 8.8
8.2
Attachment Search
Average: 7.9
8.4
Email Automation
Average: 8.0
Seller Details
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,822 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
(99)4.2 out of 5
15th Easiest To Use in Email Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses are either trying to incorporate better email management as part of how they deal with client requests and information, or those who have processes already around managing email are trying

    Users
    • Director
    Industries
    • Architecture & Planning
    • Construction
    Market Segment
    • 66% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ideagen Mail Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Inbox Management
    8
    Organization
    7
    Simple
    7
    Implementation Ease
    5
    Cons
    Poor Customer Support
    6
    Compatibility Issues
    5
    Bug Issues
    3
    Difficult Setup
    3
    Inbox Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ideagen Mail Manager features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Ease of Use
    Average: 8.8
    8.4
    Attachment Search
    Average: 7.9
    8.2
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ideagen
    Year Founded
    2000
    HQ Location
    Ruddington, Nottingham
    Twitter
    @Ideagen_
    2,216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,181 employees on LinkedIn®
    Ownership
    LSE: IDEA
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses are either trying to incorporate better email management as part of how they deal with client requests and information, or those who have processes already around managing email are trying

Users
  • Director
Industries
  • Architecture & Planning
  • Construction
Market Segment
  • 66% Small-Business
  • 31% Mid-Market
Ideagen Mail Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Inbox Management
8
Organization
7
Simple
7
Implementation Ease
5
Cons
Poor Customer Support
6
Compatibility Issues
5
Bug Issues
3
Difficult Setup
3
Inbox Management
3
Ideagen Mail Manager features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Ease of Use
Average: 8.8
8.4
Attachment Search
Average: 7.9
8.2
Email Automation
Average: 8.0
Seller Details
Seller
Ideagen
Year Founded
2000
HQ Location
Ruddington, Nottingham
Twitter
@Ideagen_
2,216 Twitter followers
LinkedIn® Page
www.linkedin.com
1,181 employees on LinkedIn®
Ownership
LSE: IDEA
(256)4.5 out of 5
13th Easiest To Use in Email Management software
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 86% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drag Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Email Management
    13
    Organization
    12
    Team Collaboration
    11
    Collaboration
    8
    Cons
    Email Management
    6
    Slow Performance
    5
    Learning Curve
    4
    Limited Customization
    4
    Slow Loading
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Ease of Use
    Average: 8.8
    8.5
    Attachment Search
    Average: 7.9
    7.7
    Email Automation
    Average: 8.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,081 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 86% Small-Business
  • 11% Mid-Market
Drag Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Email Management
13
Organization
12
Team Collaboration
11
Collaboration
8
Cons
Email Management
6
Slow Performance
5
Learning Curve
4
Limited Customization
4
Slow Loading
4
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Ease of Use
Average: 8.8
8.5
Attachment Search
Average: 7.9
7.7
Email Automation
Average: 8.0
Seller Details
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,081 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®