Best Customer Success Software for for Small Business
Products classified in the overall Customer Success category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Success to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Success category.
In addition to qualifying for inclusion in the Customer Success Software category, to qualify for inclusion in the Small Business Customer Success Software category, a product must have at least 10 reviews left by a reviewer from a small business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f
- Salesforce Administrator
- Salesforce Developer
- Information Technology and Services
- Computer Software
- 42% Mid-Market
- 39% Enterprise
584,078 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vitally is a Customer Success Platform that helps teams of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their business's bottom l
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 54% Mid-Market
- 43% Small-Business
471 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 63% Mid-Market
- 29% Small-Business
1,818 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
- Customer Success Manager
- Head of Customer Success
- Computer Software
- Information Technology and Services
- 60% Mid-Market
- 33% Small-Business
1,036 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
- Customer Success Manager
- Product Manager
- Computer Software
- Information Technology and Services
- 66% Small-Business
- 29% Mid-Market
640 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improv
- Customer Success Manager
- Information Technology and Services
- Computer Software
- 53% Small-Business
- 46% Mid-Market
34 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
One platform, limitless Success. Take a proactive approach to Customer Success with Velaris, the complete Customer Success Platform that guides teams on where to spend their time, as well as arming th
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 53% Mid-Market
- 44% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gainsight’s innovative customer success technology is driving the future of growth. With Gainsight CS it’s never been easier to scale efficiently, create alignment, and have a holistic view of their c
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 33% Enterprise
13,400 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 23% Small-Business
7,521 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Startdeliver is for Customer Success what CRM is for Sales. A platform that helps CS teams monitor customer health, manage projects and automate workflows – made to be easy to use, easy to integrate,
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 79% Small-Business
- 21% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
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ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer life
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 55% Mid-Market
- 42% Small-Business
2,190 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
- Customer Success Manager
- Account Manager
- Computer Software
- Information Technology and Services
- 76% Mid-Market
- 14% Small-Business
7,521 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OnRamp's customer onboarding platform simplifies complex processes into an easy-to-use, customer-facing portal, helping customers get to value faster. OnRamp’s platform delivers a smooth, customer-
- Computer Software
- Information Technology and Services
- 58% Small-Business
- 41% Mid-Market
48 Twitter followers
- Overview
- User Satisfaction
- Seller Details
>> Involve.ai is Leading the New Customer Intelligence Movement << Customer Intelligence to Power Your Success Harness true Customer Intelligence to uncover actionable insights that hel
- Computer Software
- Information Technology and Services
- 75% Small-Business
- 15% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. It empowers businesses to access and analyze customer data,
- Computer Software
- 48% Mid-Market
- 33% Small-Business
1,984 Twitter followers
