Reviews Summary: Customer Success Software with Playbooks Features
Currently there are 10 Customer Success software products with Playbooks features listed on G2, and together they have generated 5,575 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Customer Success software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 10 Customer Success software products that have Playbooks features based on those criteria:
- Quality of Support: 9.1/10 average user rating
- Ease of Use: 8.4/10 average user rating
- Ease of Setup: 7.5/10 average user rating
To help you compare and find the best Customer Success software product with the right Playbooks functionality for your business, we have gathered some additional details and FAQs below.
What Customer Success products with Playbooks features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Customer Success software products with Playbooks capabilities according to G2 users:
- Gainsight Customer Success is rated 4.4-stars and has 1,386 reviews
- ChurnZero is rated 4.7-stars and has 1,235 reviews
- Totango is rated 4.3-stars and has 856 reviews
- Planhat is rated 4.6-stars and has 568 reviews
- Catalyst is rated 4.6-stars and has 510 reviews
What Customer Success software products with Playbooks capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Customer Success software products with Playbooks capabilities:
Which software products with Playbooks features are the highest rated on G2?
These are the Customer Success software products offering Playbooks capabilities and have the highest ratings:
Review Snippets for Customer Success Software with Playbooks Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Customer Success software with Playbooks features. |
ChurnZero: "Interface is designed to be informative."
- Chad H., Account Manager, Enterprise (> 1000 emp.)
Gainsight Customer Success: "Simple to configure and allows to access external data in simple steps."
- Brijesh D., Business Systems Consultant/Principal Engineer at PTC, Enterprise (> 1000 emp.)
Totango: "Totango does a good job of connecting the dots between usage and account health. Its lists are extremely powerful if used well - we've been able to glean an incredible amount of insights about our customer base."
- Jake W., Product Manager at PipelineDeals, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Customer Success software with Playbooks features. |
Totango: "Lots of product updates that are not good. Product has accessibility issues for blind users."
- Nick D., Mid-Market (51-1000 emp.)
Gainsight Customer Success: "- LONG implementation process. Initial proposed timeline was not helpful at all and items were checked as done when it's not."
- Chloe P., Senior Director of Finance and Revenue Operations, Mid-Market (51-1000 emp.)
Vitally: "This system is a pure nice to have. The design of the interface is confusing and it's hard to find anything because the text is really small and they try to jam pack everything into one screen and it is really busy."
- Cory C., Passion for driving people and companies to success, Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular Customer Success software products with Playbooks capabilities. |
Gainsight Customer Success: "Crawl, Walk, Run! Start with the basics and then work on iterating and improving!"
- Caroline B., Principal, Customer Success Consultant at Radius Intelligence, Mid-Market (51-1000 emp.)
ChurnZero: "Give it a shot. Might need customizing heavily, but well worth it after identifying the goals you want to achieve."
- Chad H., Account Manager, Enterprise (> 1000 emp.)
Totango: "Using the data from Totango we were able to develop a classification of our customers based on usage that has been adopted company-wide. Furthermore, we have built goals for our account managers solely using Totango data, that we wouldn't have otherwise."
- Johnny R., Strategic Account Director at Conductor, Inc., Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
ChurnZero: "Reduced invisibility and major legwork of how to prioritize accounts based on usage data and scores."
- Chad H., Account Manager, Enterprise (> 1000 emp.)
Gainsight Customer Success: "Customer Success and renewal tracking"
- Brijesh D., Business Systems Consultant/Principal Engineer at PTC, Enterprise (> 1000 emp.)
Totango: "Churn, Product feature tracking, Account health."
- Jake W., Product Manager at PipelineDeals, Small-Business (50 or fewer emp.)
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