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Best Customer Success Software with Custom Triggers Capabilities
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(1,628)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Customer Success software
View top Consulting Services for Gainsight Customer Success
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Centralized Information
55
Visibility
52
Customer Support
40
Health Monitoring
38
Cons
Missing Features
23
Not Intuitive
23
Complexity
21
Steep Learning Curve
19
Improvement Needed
18
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.6
8.4
Performance & Reliability
Average: 8.8
8.0
Ease of Use
Average: 8.9
Seller Details
HQ Location
San Francisco, CATwitter
@GainsightHQ13,207 Twitter followers
(1,547)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Success software
View top Consulting Services for ChurnZero
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Mid-Market
- 27% Small-Business
ChurnZero Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Customer Support
97
Helpful
94
Automation
90
Efficiency
80
Cons
Learning Curve
51
Not Intuitive
38
Missing Features
37
Complexity
36
Steep Learning Curve
31
ChurnZero features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.6
9.2
Performance & Reliability
Average: 8.8
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,839 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
Users
- Customer Success Manager
- Head of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 59% Mid-Market
- 32% Small-Business
Planhat Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
240
Customer Support
167
Helpful
116
Customization
114
Efficiency
108
Cons
Learning Curve
115
Complexity
79
Steep Learning Curve
64
Integration Issues
62
Missing Features
59
Planhat features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.6
8.5
Performance & Reliability
Average: 8.8
8.3
Ease of Use
Average: 8.9
Seller Details
HQ Location
Stockholm, Stockholm CountyTwitter
@Planhat1,055 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 54% Mid-Market
- 41% Small-Business
Vitally Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Customization
44
Integrations
44
Intuitive
44
Customizability
34
Cons
Complexity
34
Not Intuitive
24
Integration Issues
20
Missing Functionality
19
Learning Curve
16
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.6
8.9
Performance & Reliability
Average: 8.8
8.4
Ease of Use
Average: 8.9
Seller Details
HQ Location
New YorkTwitter
@vitally_io479 Twitter followers
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 22% Small-Business
Totango Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
205
Helpful
102
Customer Support
100
Customization
98
Efficiency
95
Cons
Learning Curve
86
Integration Issues
68
Missing Features
58
Steep Learning Curve
51
Limited Customization
49
Totango features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.6
8.2
Performance & Reliability
Average: 8.8
8.2
Ease of Use
Average: 8.9
Seller Details
Seller
TotangoYear Founded
2010HQ Location
New York, NY
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Small-Business
- 33% Mid-Market
Custify Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Customer Support
74
Intuitive
47
Automation
44
Centralized Information
40
Cons
Missing Features
26
Email Functionality
19
Limited Customization
17
Integration Issues
13
Not Intuitive
13
Custify features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.8
Workflow Capability
Average: 8.6
9.2
Performance & Reliability
Average: 8.8
9.1
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustifySRL635 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve
Users
No information available
Industries
- Retail
Market Segment
- 51% Enterprise
- 37% Mid-Market
Verint Voice of the Customer Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Ease of Use
2
Reporting
2
Customer Satisfaction
1
Customer Support
1
Cons
Inadequate Feedback Mechanism
1
Scoring System Issues
1
Verint Voice of the Customer features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.6
9.0
Performance & Reliability
Average: 8.8
8.2
Ease of Use
Average: 8.9
Seller Details
Twitter
@Verint7,753 Twitter followers
Ownership
NASDAQ: VRNT
(422)4.4 out of 5
14th Easiest To Use in Customer Success software
View top Consulting Services for ClientSuccess
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer life
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 55% Mid-Market
- 42% Small-Business
ClientSuccess Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Client Management
2
Customer Tracking
2
Ease of Use
2
Easy Setup
2
Cons
Field Limitations
2
Limited Customization
2
Limited Features
2
Limited Survey Features
1
Missing Features
1
ClientSuccess features and usability ratings that predict user satisfaction
8.1
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.6
8.3
Performance & Reliability
Average: 8.8
8.9
Ease of Use
Average: 8.9
Seller Details
Twitter
@clientsuccess2,165 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 56% Mid-Market
- 39% Small-Business
Kapta Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Account Management
1
Customer Support
1
Efficiency
1
Intuitive
1
Reporting
1
Cons
This product has not yet received any negative sentiments.
Kapta features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.6
9.1
Performance & Reliability
Average: 8.8
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@kapta1,534 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 73% Mid-Market
- 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.6
8.5
Performance & Reliability
Average: 8.8
8.6
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustSuccessBox739 Twitter followers
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