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Best Customer Journey Mapping Tools for for Small Business - Page 2

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Journey Mapping category.

In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Small Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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25 Listings in Small Business Customer Journey Mapping Available

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    G2 Score
Glassbox
By Glassbox
(748)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

    Users
    • Digital Analyst
    • Product Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    234
    Session Replay
    203
    Insights
    193
    Customer Understanding
    155
    Helpful
    154
    Cons
    Session Issues
    79
    Not Intuitive
    74
    Session Management
    74
    Missing Features
    68
    Learning Curve
    66
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.8
    Ease of Admin
    Average: 8.7
    10.0
    Multiple Personas
    Average: 8.4
    10.0
    Templates
    Average: 8.6
    5.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

Users
  • Digital Analyst
  • Product Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
234
Session Replay
203
Insights
193
Customer Understanding
155
Helpful
154
Cons
Session Issues
79
Not Intuitive
74
Session Management
74
Missing Features
68
Learning Curve
66
Glassbox features and usability ratings that predict user satisfaction
9.8
Ease of Admin
Average: 8.7
10.0
Multiple Personas
Average: 8.4
10.0
Templates
Average: 8.6
5.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,879 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Get a quote
Totango
By Totango
(1,017)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    93
    Positive Experience
    74
    Customer Support
    64
    Customization
    64
    Cons
    Learning Curve
    67
    Limitations
    64
    Integration Issues
    54
    Missing Features
    52
    Lack of Integration
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Totango features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.7
    8.2
    Multiple Personas
    Average: 8.4
    8.2
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
93
Positive Experience
74
Customer Support
64
Customization
64
Cons
Learning Curve
67
Limitations
64
Integration Issues
54
Missing Features
52
Lack of Integration
42
Totango features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.2
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,529 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Get a quote

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SAS Customer Intelligence 360
By SAS Institute Inc.
(113)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAS Customer Intelligence 360 is an enterprise multi-channel marketing hub that transforms insights into action, delivering seamless, personalized customer experiences. Our technology empowers markete

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Banking
    Market Segment
    • 49% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAS Customer Intelligence 360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Insights
    35
    Data Management
    27
    Analytics
    26
    Capabilities
    24
    Cons
    Expensive
    23
    Learning Curve
    19
    Integration Issues
    12
    Complexity
    10
    Pricing Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
    7.6
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    62,434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAS Customer Intelligence 360 is an enterprise multi-channel marketing hub that transforms insights into action, delivering seamless, personalized customer experiences. Our technology empowers markete

Users
No information available
Industries
  • Marketing and Advertising
  • Banking
Market Segment
  • 49% Mid-Market
  • 31% Enterprise
SAS Customer Intelligence 360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Insights
35
Data Management
27
Analytics
26
Capabilities
24
Cons
Expensive
23
Learning Curve
19
Integration Issues
12
Complexity
10
Pricing Issues
10
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.6
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
62,434 Twitter followers
LinkedIn® Page
www.linkedin.com
17,268 employees on LinkedIn®
Get a quote
Ortto
By Ortto
(592)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $509.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

    Users
    • Marketing Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ortto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    19
    Helpful
    12
    Intuitive
    12
    Easy Creation
    9
    Cons
    Limitations
    6
    Missing Features
    6
    Learning Curve
    5
    Poor Customer Support
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ortto features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    8.0
    Multiple Personas
    Average: 8.4
    7.7
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ortto
    Company Website
    Year Founded
    2015
    HQ Location
    Sydney, Australia
    Twitter
    @ortto
    176 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

Users
  • Marketing Manager
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Ortto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
19
Helpful
12
Intuitive
12
Easy Creation
9
Cons
Limitations
6
Missing Features
6
Learning Curve
5
Poor Customer Support
5
Integration Issues
4
Ortto features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.0
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Ortto
Company Website
Year Founded
2015
HQ Location
Sydney, Australia
Twitter
@ortto
176 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Mouseflow
By Mouseflow
(676)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow is a behavior analytics platform that helps businesses understand why visitors don’t convert. With automated friction detection, user journey mapping, session replays, heatmaps, feedback sur

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    104
    Insights
    60
    Helpful
    59
    Heatmaps
    54
    Analytics
    53
    Cons
    Missing Features
    46
    Limitations
    37
    Recording Issues
    29
    Data Inaccuracy
    28
    Lack of Information
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mouseflow features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.7
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, Texas
    Twitter
    @mouseflow
    1,779 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow is a behavior analytics platform that helps businesses understand why visitors don’t convert. With automated friction detection, user journey mapping, session replays, heatmaps, feedback sur

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 22% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
104
Insights
60
Helpful
59
Heatmaps
54
Analytics
53
Cons
Missing Features
46
Limitations
37
Recording Issues
29
Data Inaccuracy
28
Lack of Information
28
Mouseflow features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Austin, Texas
Twitter
@mouseflow
1,779 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
TheyDo
By TheyDo
(61)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TheyDo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Journey Management
    38
    Helpful
    17
    Insights
    15
    Features
    11
    Cons
    Integration Issues
    9
    Learning Curve
    9
    Journey Mapping
    7
    Limited Features
    6
    Expensive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheyDo features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    7.7
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TheyDo
    Company Website
    Year Founded
    2018
    HQ Location
    Amsterdam, NL
    Twitter
    @TheyDoHQ
    303 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

Users
No information available
Industries
No information available
Market Segment
  • 44% Enterprise
  • 31% Mid-Market
TheyDo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Journey Management
38
Helpful
17
Insights
15
Features
11
Cons
Integration Issues
9
Learning Curve
9
Journey Mapping
7
Limited Features
6
Expensive
5
TheyDo features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
TheyDo
Company Website
Year Founded
2018
HQ Location
Amsterdam, NL
Twitter
@TheyDoHQ
303 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
UXPressia
By UXPressia
(34)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for begin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UXPressia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Intuitive
    5
    Features
    4
    Helpful
    4
    Ease of Learning
    3
    Cons
    Export Issues
    2
    Integration Issues
    2
    Missing Features
    2
    Account Management
    1
    Copy-Paste Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UXPressia features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    9.0
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.6
    6.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UXPressia
    Year Founded
    2015
    HQ Location
    San Mateo, California
    Twitter
    @UXPressia
    865 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for begin

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 26% Enterprise
UXPressia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Intuitive
5
Features
4
Helpful
4
Ease of Learning
3
Cons
Export Issues
2
Integration Issues
2
Missing Features
2
Account Management
1
Copy-Paste Issues
1
UXPressia features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
9.0
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
UXPressia
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@UXPressia
865 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read UXPressia Reviews
Flowmapp
By FlowMapp
(87)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

    Users
    No information available
    Industries
    • Design
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Flowmapp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Features
    3
    Intuitive
    3
    Easy Creation
    2
    Flexibility
    2
    Cons
    Expensive
    3
    Export Issues
    2
    Exporting Issues
    1
    Integration Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flowmapp features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.7
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FlowMapp
    Year Founded
    2017
    HQ Location
    Belgrade, Serbia
    Twitter
    @flowmapp
    1,392 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

Users
No information available
Industries
  • Design
  • Computer Software
Market Segment
  • 80% Small-Business
  • 14% Mid-Market
Flowmapp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Features
3
Intuitive
3
Easy Creation
2
Flexibility
2
Cons
Expensive
3
Export Issues
2
Exporting Issues
1
Integration Issues
1
Limited Customization
1
Flowmapp features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.7
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
FlowMapp
Year Founded
2017
HQ Location
Belgrade, Serbia
Twitter
@flowmapp
1,392 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read Flowmapp Reviews
Custify
By Custify
(384)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Custify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Customer Support
    45
    Automation
    42
    Centralized Information
    40
    Integrations
    38
    Cons
    Missing Features
    16
    Steep Learning Curve
    15
    Email Functionality
    14
    Not Intuitive
    14
    Limited Customization
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Custify features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    10.0
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Custify
    Year Founded
    2017
    HQ Location
    Bucharest, Romania
    Twitter
    @CustifySRL
    639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
Custify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Customer Support
45
Automation
42
Centralized Information
40
Integrations
38
Cons
Missing Features
16
Steep Learning Curve
15
Email Functionality
14
Not Intuitive
14
Limited Customization
11
Custify features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
10.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Custify
Year Founded
2017
HQ Location
Bucharest, Romania
Twitter
@CustifySRL
639 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Read Custify Reviews
Pushwoosh
By Pushwoosh, Inc.
(39)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Turn client communications into revenue with Pushwoosh. Move beyond basic interactions with highly personalized push notifications, emails, in-app messages, SMS, and WhatsApp messages. Send laser-focu

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pushwoosh Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    5
    Ease of Understanding
    4
    Automation
    3
    Ease of Learning
    3
    Cons
    Reporting Issues
    5
    Dashboard Issues
    3
    Feature Improvements
    3
    Delays
    2
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pushwoosh features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    7.5
    Multiple Personas
    Average: 8.4
    6.7
    Templates
    Average: 8.6
    8.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pushwoosh, Inc.
    Year Founded
    2014
    HQ Location
    Washington, DC
    Twitter
    @Pushwoosh
    922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Turn client communications into revenue with Pushwoosh. Move beyond basic interactions with highly personalized push notifications, emails, in-app messages, SMS, and WhatsApp messages. Send laser-focu

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 26% Mid-Market
Pushwoosh Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
5
Ease of Understanding
4
Automation
3
Ease of Learning
3
Cons
Reporting Issues
5
Dashboard Issues
3
Feature Improvements
3
Delays
2
Expensive
2
Pushwoosh features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
7.5
Multiple Personas
Average: 8.4
6.7
Templates
Average: 8.6
8.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Pushwoosh, Inc.
Year Founded
2014
HQ Location
Washington, DC
Twitter
@Pushwoosh
922 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Read Pushwoosh Reviews
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