Best Customer Communications Management Software - Page 5

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer communications management (CCM) software provides companies with a single view of customer interactions across multiple channels. Whether the contacts come from phone calls, emails, social media, or other channels, customer communications management tools maintain a clear record of all relevant data. CCM tools are critical to providing consistent service across all dealings and channels, given that multiple departments and job functions interact with customers.

Customer communications management tools share some characteristics with marketing account management software, such as data quality, automation around the segmentation and delivery of communications, and the creation of landing pages. However, customer communications management is more tightly focused on the delivery and exchange of information, rather than the outcomes, and provides more value around inbound communications.

To qualify for inclusion in the Customer Communications Management category, a product must:

Provide comprehensive records of every customer interaction
Track inbound and outbound communications
Unify contact records from multiple communications channels
Allow assignment of customer contact-related tasks to employees
Integrate with the company’s systems of record and engagement

Best Customer Communications Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
164 Listings in Customer Communications Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Engagely.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Knowledge Base
    1
    Response Time
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Engagely.ai features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Personalization
    Average: 8.6
    0.0
    No information available
    1.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Watford
    Twitter
    @engagelyai
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

Users
No information available
Industries
No information available
Market Segment
  • 33% Mid-Market
  • 33% Small-Business
Engagely.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Knowledge Base
1
Response Time
1
Cons
This product has not yet received any negative sentiments.
Engagely.ai features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
5.0
Personalization
Average: 8.6
0.0
No information available
1.7
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2012
HQ Location
Watford
Twitter
@engagelyai
56 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fyno is a modern communication infrastructure for product and engineering teams. It's like Zapier, but for 📨 communications. Fyno comes comes with a rich no-code orchestration layer to: - Access

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 36% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fyno Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Notifications
    4
    Automation
    3
    Customer Support
    3
    Ease of Use
    3
    AI Technology
    2
    Cons
    Developer Dependency
    1
    Limited Customization
    1
    Missing Features
    1
    Outdated Design
    1
    Poor Interface Design
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fyno features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fyno
    Company Website
    Year Founded
    2022
    HQ Location
    Bangalore, Karnataka
    Twitter
    @FynoHq
    25 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fyno is a modern communication infrastructure for product and engineering teams. It's like Zapier, but for 📨 communications. Fyno comes comes with a rich no-code orchestration layer to: - Access

Users
No information available
Industries
  • Financial Services
Market Segment
  • 36% Mid-Market
  • 32% Enterprise
Fyno Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Notifications
4
Automation
3
Customer Support
3
Ease of Use
3
AI Technology
2
Cons
Developer Dependency
1
Limited Customization
1
Missing Features
1
Outdated Design
1
Poor Interface Design
1
Fyno features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Fyno
Company Website
Year Founded
2022
HQ Location
Bangalore, Karnataka
Twitter
@FynoHq
25 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Enterprise
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OpenText Exstream Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Simple
    2
    Easy Implementation
    1
    Easy Setup
    1
    Cons
    Data Management
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenText Exstream features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    9.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,114 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool t

Users
No information available
Industries
No information available
Market Segment
  • 83% Enterprise
  • 17% Mid-Market
OpenText Exstream Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Simple
2
Easy Implementation
1
Easy Setup
1
Cons
Data Management
1
Missing Features
1
OpenText Exstream features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
9.2
Inbound Identification
Average: 8.5
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,932 Twitter followers
LinkedIn® Page
www.linkedin.com
22,114 employees on LinkedIn®
Ownership
NASDAQ:OTEX
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Q-Flow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Real-time Monitoring
    1
    Cons
    Limited Customization
    1
    Missing Features
    1
    Software Bugs
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Q-Flow features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @QnomyInc
    91 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Q-Flow® is an end-to-end solution for managing omnichannel customer journeys and customer-centric back-office processes. Q-Flow enables tailoring the individual customer's journey, across digital and

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
Q-Flow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Real-time Monitoring
1
Cons
Limited Customization
1
Missing Features
1
Software Bugs
1
Technical Issues
1
Q-Flow features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@QnomyInc
91 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digita

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CCM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Integrations
    1
    Cons
    Expensive
    1
    Learning Curve
    1
    Required Expertise
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CCM features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    N/A
    Twitter
    @Ghostdraft
    1,748 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digita

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
CCM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Customer Support
1
Ease of Use
1
Easy Implementation
1
Integrations
1
Cons
Expensive
1
Learning Curve
1
Required Expertise
1
CCM features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
1998
HQ Location
N/A
Twitter
@Ghostdraft
1,748 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer Support for SharePoint is an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CS for SharePoint features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    N/A
    Twitter
    @CrowCanyonSW
    651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer Support for SharePoint is an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
CS for SharePoint features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
N/A
Twitter
@CrowCanyonSW
651 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digi

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 52% Mid-Market
    • 48% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoSite features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    gosite
    Year Founded
    2013
    HQ Location
    San Diego, CA
    Twitter
    @gosite
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digi

Users
No information available
Industries
  • Financial Services
Market Segment
  • 52% Mid-Market
  • 48% Small-Business
GoSite features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
gosite
Year Founded
2013
HQ Location
San Diego, CA
Twitter
@gosite
1 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Like most other aspects of modern business, the way in which we communicate with our customers is changing rapidly. The outdated concept of “the mailroom”, featuring wall to wall pigeon holes tucked a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MailMetrics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Personalization
    Average: 8.6
    7.5
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Clonshaugh, Dublin 17
    Twitter
    @mailmetrics
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Like most other aspects of modern business, the way in which we communicate with our customers is changing rapidly. The outdated concept of “the mailroom”, featuring wall to wall pigeon holes tucked a

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 25% Enterprise
MailMetrics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.5
Personalization
Average: 8.6
7.5
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
Clonshaugh, Dublin 17
Twitter
@mailmetrics
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verint Engagement Data Management features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,103 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Mid-Market
Verint Engagement Data Management features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,796 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickConnector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    3
    AI Technology
    2
    Communication
    2
    Features
    2
    Helpful
    2
    Cons
    Lack of Features
    2
    App Crashes
    1
    Difficult Navigation
    1
    Excessive Notifications
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickConnector features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Personalization
    Average: 8.6
    7.5
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
ClickConnector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
3
AI Technology
2
Communication
2
Features
2
Helpful
2
Cons
Lack of Features
2
App Crashes
1
Difficult Navigation
1
Excessive Notifications
1
Expensive
1
ClickConnector features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
7.8
Personalization
Average: 8.6
7.5
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
(219)4.8 out of 5
View top Consulting Services for Copilot
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Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For modern professional service businesses that want to streamline their operations internally and elevate the client experience externally, Copilot brings together client management, messaging, payme

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Accounting
    Market Segment
    • 95% Small-Business
    • 4% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Copilot is a client communication and management software that provides a centralized portal for all client interactions, streamlining workflows and improving overall efficiency.
    • Reviewers frequently mention the user-friendly interface, easy navigation, and ability to organize documents, tasks, and updates as key benefits of using Copilot.
    • Users reported limitations in customization, lack of certain features, and issues with integrating external apps as some of the drawbacks of the software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Copilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Customer Support
    52
    Easy Setup
    49
    Integrations
    48
    Features
    45
    Cons
    Missing Features
    63
    Limited Features
    40
    Limited Customization
    26
    Lacking Features
    25
    Integration Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Copilot features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    3.3
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    2.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Copilot
    Company Website
    Year Founded
    2020
    HQ Location
    New York, US
    Twitter
    @copilot
    2,341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For modern professional service businesses that want to streamline their operations internally and elevate the client experience externally, Copilot brings together client management, messaging, payme

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Accounting
Market Segment
  • 95% Small-Business
  • 4% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Copilot is a client communication and management software that provides a centralized portal for all client interactions, streamlining workflows and improving overall efficiency.
  • Reviewers frequently mention the user-friendly interface, easy navigation, and ability to organize documents, tasks, and updates as key benefits of using Copilot.
  • Users reported limitations in customization, lack of certain features, and issues with integrating external apps as some of the drawbacks of the software.
Copilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Customer Support
52
Easy Setup
49
Integrations
48
Features
45
Cons
Missing Features
63
Limited Features
40
Limited Customization
26
Lacking Features
25
Integration Issues
20
Copilot features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
3.3
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
2.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Copilot
Company Website
Year Founded
2020
HQ Location
New York, US
Twitter
@copilot
2,341 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer Communications Management combines payments, billing and communications into an integrated, end-to-end platform. Business users can orchestrate, change, manage content and govern all communic

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Customer Communications Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1975
    HQ Location
    Coral Gables, US
    Twitter
    @ACI_Worldwide
    8,533 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,734 employees on LinkedIn®
    Ownership
    NASDAQ: ACIW
Product Description
How are these determined?Information
This description is provided by the seller.

Customer Communications Management combines payments, billing and communications into an integrated, end-to-end platform. Business users can orchestrate, change, manage content and govern all communic

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
Customer Communications Management features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1975
HQ Location
Coral Gables, US
Twitter
@ACI_Worldwide
8,533 Twitter followers
LinkedIn® Page
www.linkedin.com
4,734 employees on LinkedIn®
Ownership
NASDAQ: ACIW
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust,

    Users
    No information available
    Industries
    • Insurance
    • Education Management
    Market Segment
    • 79% Mid-Market
    • 14% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DialShree Predictive Dialer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    7
    Dialing Features
    6
    Efficiency
    6
    Agent Management
    5
    Agent Productivity
    5
    Cons
    Lack of Features
    3
    Limited Features
    3
    Dialer Issues
    2
    Email Communication Issues
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DialShree Predictive Dialer features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.7
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2007
    HQ Location
    Gujarat, India
    Twitter
    @elisiontec
    424 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust,

Users
No information available
Industries
  • Insurance
  • Education Management
Market Segment
  • 79% Mid-Market
  • 14% Small-Business
DialShree Predictive Dialer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
7
Dialing Features
6
Efficiency
6
Agent Management
5
Agent Productivity
5
Cons
Lack of Features
3
Limited Features
3
Dialer Issues
2
Email Communication Issues
2
Missing Features
2
DialShree Predictive Dialer features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.9
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.7
8.9
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2007
HQ Location
Gujarat, India
Twitter
@elisiontec
424 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Messagepoint is a hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides a secure environment for business users

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Messagepoint features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    9.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Toronto, ON
    Twitter
    @MessagepointInc
    629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Messagepoint is a hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides a secure environment for business users

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 25% Enterprise
Messagepoint features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
9.2
Inbound Identification
Average: 8.5
Seller Details
Year Founded
1998
HQ Location
Toronto, ON
Twitter
@MessagepointInc
629 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start autom

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 65% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    18
    Helpful
    18
    Ease of Use
    14
    Communication
    9
    Response Time
    9
    Cons
    Learning Curve
    4
    Steep Learning Curve
    4
    AI Limitations
    3
    Expensive
    3
    Insufficient Information
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Watermelon features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Personalization
    Average: 8.6
    7.9
    Communications Strategy Development
    Average: 8.7
    7.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,075 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start autom

Users
No information available
Industries
  • Retail
Market Segment
  • 65% Small-Business
  • 32% Mid-Market
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
18
Helpful
18
Ease of Use
14
Communication
9
Response Time
9
Cons
Learning Curve
4
Steep Learning Curve
4
AI Limitations
3
Expensive
3
Insufficient Information
3
Watermelon features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Personalization
Average: 8.6
7.9
Communications Strategy Development
Average: 8.7
7.9
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,075 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®