Top Rated Customer Communications Management Alternatives
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4.0 out of 5
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4 Customer Communications Management Reviews
4.3 out of 5
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SS
SM Iftekhar S.
Management Trainee
Mid-Market(51-1000 emp.)
What do you like best about Customer Communications Management?
It has bought efficiency for our marketing team & improved our communication with the customer. It is such a practical driven software that is helping us a lot & supporting regulatory compliance. Review collected by and hosted on G2.com.
What do you dislike about Customer Communications Management?
The system is very unorganized. As it is newly deployed the issue is acceptable but it requires tons of development Review collected by and hosted on G2.com.
AO
Verified User in Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
What do you like best about Customer Communications Management?
What I like best about this is that it provides a way to help us manage the way we communicate with our customers. Review collected by and hosted on G2.com.
What do you dislike about Customer Communications Management?
There is not much to dislike about this management program. Review collected by and hosted on G2.com.
AA
Verified User in Apparel & Fashion
Small-Business(50 or fewer emp.)
What do you like best about Customer Communications Management?
Team spirit, clearing up all the details to perfect landing in to the goal . Review collected by and hosted on G2.com.
What do you dislike about Customer Communications Management?
The often Operation disorders and working with non understanding for any steps taken to reach the results needs. Review collected by and hosted on G2.com.
UR
Verified User in Retail
Mid-Market(51-1000 emp.)
What do you like best about Customer Communications Management?
Gives you new insight on current practices Review collected by and hosted on G2.com.
What do you dislike about Customer Communications Management?
It's not easily understood, requires a lot of studying Review collected by and hosted on G2.com.
There are not enough reviews of Customer Communications Management for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Front
4.7
(2,245)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
2
Zoho Desk
4.4
(6,200)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
3
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
4
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
5
Intercom
4.5
(3,324)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
6
JustCall
4.3
(2,084)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
7
Podium
4.6
(1,845)
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
8
Close
4.7
(1,621)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
9
Tidio
4.7
(1,615)
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
10
LiveAgent
4.5
(1,509)
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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