Best Customer Communications Management Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer communications management (CCM) software provides companies with a single view of customer interactions across multiple channels. Whether the contacts come from phone calls, emails, social media, or other channels, customer communications management tools maintain a clear record of all relevant data. CCM tools are critical to providing consistent service across all dealings and channels, given that multiple departments and job functions interact with customers.

Customer communications management tools share some characteristics with marketing account management software, such as data quality, automation around the segmentation and delivery of communications, and the creation of landing pages. However, customer communications management is more tightly focused on the delivery and exchange of information, rather than the outcomes, and provides more value around inbound communications.

To qualify for inclusion in the Customer Communications Management category, a product must:

Provide comprehensive records of every customer interaction
Track inbound and outbound communications
Unify contact records from multiple communications channels
Allow assignment of customer contact-related tasks to employees
Integrate with the company’s systems of record and engagement

Best Customer Communications Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
164 Listings in Customer Communications Management Available
By Wati
(328)4.6 out of 5
9th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WATI is a platform that allows businesses to manage and automate their WhatsApp communications, including features such as chatbots, broadcast messages, and CRM integration.
    • Users frequently mention the ease of use, the quick template approval process, the ability to handle large volumes of conversations, and the detailed analytics provided for campaign effectiveness.
    • Reviewers noted issues with the customer support responsiveness, occasional technical glitches in automation, high pricing for smaller businesses, and limitations in campaign filters.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    54
    Features
    49
    Integrations
    39
    Easy Integrations
    38
    Cons
    Expensive
    32
    Cost
    25
    Messaging Issues
    19
    Pricing Issues
    19
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    8.6
    Communications Strategy Development
    Average: 8.7
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    429 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WATI is a platform that allows businesses to manage and automate their WhatsApp communications, including features such as chatbots, broadcast messages, and CRM integration.
  • Users frequently mention the ease of use, the quick template approval process, the ability to handle large volumes of conversations, and the detailed analytics provided for campaign effectiveness.
  • Reviewers noted issues with the customer support responsiveness, occasional technical glitches in automation, high pricing for smaller businesses, and limitations in campaign filters.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
54
Features
49
Integrations
39
Easy Integrations
38
Cons
Expensive
32
Cost
25
Messaging Issues
19
Pricing Issues
19
Missing Features
18
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
8.6
Communications Strategy Development
Average: 8.7
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
429 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
(166)4.4 out of 5
11th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

    Users
    • Manager
    Industries
    • Consumer Services
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture is a customer relationship management tool that is designed to track customer data, manage customer support, and integrate with various business tools.
    • Users like Kapture's user-friendly interface, its ability to adapt to business needs, and the support provided by the Kapture team, including customizations and sophisticated integrations.
    • Reviewers experienced some issues with Kapture, such as difficulty in setting it up, occasional slowness especially with large amounts of data, and lack of integration with all tools.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    23
    Features
    23
    Helpful
    19
    Efficiency
    15
    Cons
    Delays
    18
    Time Delays
    16
    Improvement Needed
    15
    Slow Performance
    15
    Slow Loading
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapture CX features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Personalization
    Average: 8.6
    9.0
    Communications Strategy Development
    Average: 8.7
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

Users
  • Manager
Industries
  • Consumer Services
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture is a customer relationship management tool that is designed to track customer data, manage customer support, and integrate with various business tools.
  • Users like Kapture's user-friendly interface, its ability to adapt to business needs, and the support provided by the Kapture team, including customizations and sophisticated integrations.
  • Reviewers experienced some issues with Kapture, such as difficulty in setting it up, occasional slowness especially with large amounts of data, and lack of integration with all tools.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
23
Features
23
Helpful
19
Efficiency
15
Cons
Delays
18
Time Delays
16
Improvement Needed
15
Slow Performance
15
Slow Loading
12
Kapture CX features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Personalization
Average: 8.6
9.0
Communications Strategy Development
Average: 8.7
8.8
Inbound Identification
Average: 8.5
Seller Details
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
473 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
    • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
    • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    121
    Chatbots
    113
    Chat Features
    95
    Features
    86
    Cons
    Expensive
    73
    Cost
    44
    Limited Features
    42
    Usage Limitations
    39
    Missing Features
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Personalization
    Average: 8.6
    8.2
    Communications Strategy Development
    Average: 8.7
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
  • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
  • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
121
Chatbots
113
Chat Features
95
Features
86
Cons
Expensive
73
Cost
44
Limited Features
42
Usage Limitations
39
Missing Features
36
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.2
Personalization
Average: 8.6
8.2
Communications Strategy Development
Average: 8.7
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,276 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
By Moxo
(165)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Streamline collaborative workflows with customers, vendors, and partners. With Moxo, accelerate processes from account acquisition, to onboarding, and servicing. Coordinate with customers, vendor

    Users
    • CEO
    • Owner
    Industries
    • Financial Services
    • Accounting
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Moxo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Customer Support
    55
    Helpful
    27
    Team Collaboration
    24
    Intuitive
    23
    Cons
    Missing Features
    32
    Limited Features
    18
    Limited Customization
    17
    Lacking Features
    13
    Missing Functionality
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Moxo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Moxo
    Company Website
    Year Founded
    2012
    HQ Location
    Cupertino, CA
    Twitter
    @PoweredByMoxo
    10,109 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Streamline collaborative workflows with customers, vendors, and partners. With Moxo, accelerate processes from account acquisition, to onboarding, and servicing. Coordinate with customers, vendor

Users
  • CEO
  • Owner
Industries
  • Financial Services
  • Accounting
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Moxo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Customer Support
55
Helpful
27
Team Collaboration
24
Intuitive
23
Cons
Missing Features
32
Limited Features
18
Limited Customization
17
Lacking Features
13
Missing Functionality
11
Moxo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Moxo
Company Website
Year Founded
2012
HQ Location
Cupertino, CA
Twitter
@PoweredByMoxo
10,109 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
(63)4.9 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$64.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Thena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    30
    Ease of Use
    30
    Features
    25
    Communication
    24
    Customer Satisfaction
    19
    Cons
    Missing Features
    5
    Limited Customization
    4
    Limited Features
    4
    Integration Issues
    3
    Limited Integrations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    9.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Thena
    Company Website
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    561 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 40% Mid-Market
Thena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
30
Ease of Use
30
Features
25
Communication
24
Customer Satisfaction
19
Cons
Missing Features
5
Limited Customization
4
Limited Features
4
Integration Issues
3
Limited Integrations
3
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
9.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Thena
Company Website
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
561 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Customer Support
    24
    Helpful
    24
    Features
    19
    Chat Features
    13
    Cons
    Missing Features
    11
    Chat Functionality
    9
    Limited Features
    9
    Chat Functionality Issues
    5
    Chat Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    9.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 15% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Customer Support
24
Helpful
24
Features
19
Chat Features
13
Cons
Missing Features
11
Chat Functionality
9
Limited Features
9
Chat Functionality Issues
5
Chat Issues
5
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.7
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
9.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
331 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chat Breezes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    17
    Ease of Use
    16
    Efficiency
    9
    Integration Capabilities
    8
    Unified Inbox
    8
    Cons
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chat Breezes features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Personalization
    Average: 8.6
    9.8
    Communications Strategy Development
    Average: 8.7
    9.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    Durham, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
Chat Breezes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
17
Ease of Use
16
Efficiency
9
Integration Capabilities
8
Unified Inbox
8
Cons
Missing Features
3
Chat Breezes features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.9
Personalization
Average: 8.6
9.8
Communications Strategy Development
Average: 8.7
9.7
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2022
HQ Location
Durham, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(328)4.0 out of 5
View top Consulting Services for Adobe Experience Manager
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe Experience Manager, part of Adobe Experience Cloud, combines digital asset management with the power of a content management system. Adobe Experience Manager Sites is an AI-powered content m

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 45% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Adobe Experience Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Content Management
    36
    Features
    29
    Integrations
    26
    Easy Integrations
    24
    Cons
    Complex Usability
    27
    Learning Curve
    23
    Expensive
    22
    Cost Issues
    19
    Complexity
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adobe Experience Manager features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    8.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Adobe
    Company Website
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    974,326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42,285 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe Experience Manager, part of Adobe Experience Cloud, combines digital asset management with the power of a content management system. Adobe Experience Manager Sites is an AI-powered content m

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 45% Enterprise
  • 27% Mid-Market
Adobe Experience Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Content Management
36
Features
29
Integrations
26
Easy Integrations
24
Cons
Complex Usability
27
Learning Curve
23
Expensive
22
Cost Issues
19
Complexity
16
Adobe Experience Manager features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
8.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Adobe
Company Website
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
974,326 Twitter followers
LinkedIn® Page
www.linkedin.com
42,285 employees on LinkedIn®
(22)4.9 out of 5
13th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 91% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atlas Support is a ticket management system that provides an intuitive platform for handling customer support tickets.
    • Users frequently mention the responsiveness and helpfulness of the Atlas Support team, the system's ease of use, and its ability to customize features to fit specific needs.
    • Reviewers experienced issues with the system creating new tickets for email replies and expressed a desire for more advanced reporting features and a mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Atlas Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Helpful
    12
    Ease of Use
    11
    Features
    7
    Integrations
    7
    Cons
    Missing Features
    3
    Integration Issues
    2
    Lack of Integrations
    2
    Difficult Implementation
    1
    Inadequate Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atlas Support features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    9.6
    Communications Strategy Development
    Average: 8.7
    9.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Pleasanton, US
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 91% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atlas Support is a ticket management system that provides an intuitive platform for handling customer support tickets.
  • Users frequently mention the responsiveness and helpfulness of the Atlas Support team, the system's ease of use, and its ability to customize features to fit specific needs.
  • Reviewers experienced issues with the system creating new tickets for email replies and expressed a desire for more advanced reporting features and a mobile app.
Atlas Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Helpful
12
Ease of Use
11
Features
7
Integrations
7
Cons
Missing Features
3
Integration Issues
2
Lack of Integrations
2
Difficult Implementation
1
Inadequate Reporting
1
Atlas Support features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
9.6
Communications Strategy Development
Average: 8.7
9.5
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2021
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
(407)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Helpful
    8
    Intuitive
    6
    Cons
    Missing Features
    8
    Email Management
    6
    Limited Features
    6
    Email Issues
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    7.9
    Communications Strategy Development
    Average: 8.7
    9.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Helpful
8
Intuitive
6
Cons
Missing Features
8
Email Management
6
Limited Features
6
Email Issues
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
7.9
Communications Strategy Development
Average: 8.7
9.2
Inbound Identification
Average: 8.5
Seller Details
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,819 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmartCOMM by Smart Communications helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SmartCOMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Flexibility
    2
    Automation
    1
    Communication
    1
    Customer Support
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SmartCOMM features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.7
    7.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    London , England
    Twitter
    @CCMInnovators
    1,853 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    403 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmartCOMM by Smart Communications helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user,

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 27% Enterprise
SmartCOMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Flexibility
2
Automation
1
Communication
1
Customer Support
1
Cons
This product has not yet received any negative sentiments.
SmartCOMM features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.7
7.8
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2004
HQ Location
London , England
Twitter
@CCMInnovators
1,853 Twitter followers
LinkedIn® Page
www.linkedin.com
403 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce;

    Users
    No information available
    Industries
    • Wholesale
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Prokeep Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Helpful
    13
    Easy Communication
    12
    Communication
    11
    Messaging
    11
    Cons
    Chat Functionality
    8
    Limited Texting Features
    8
    Missing Features
    4
    Inadequate Response System
    3
    Reporting Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Prokeep features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Personalization
    Average: 8.6
    7.7
    Communications Strategy Development
    Average: 8.7
    7.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Prokeep
    Year Founded
    2016
    HQ Location
    New Orleans, US
    Twitter
    @prokeephq
    30 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce;

Users
No information available
Industries
  • Wholesale
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Prokeep Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Helpful
13
Easy Communication
12
Communication
11
Messaging
11
Cons
Chat Functionality
8
Limited Texting Features
8
Missing Features
4
Inadequate Response System
3
Reporting Issues
3
Prokeep features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.0
Personalization
Average: 8.6
7.7
Communications Strategy Development
Average: 8.7
7.2
Inbound Identification
Average: 8.5
Seller Details
Seller
Prokeep
Year Founded
2016
HQ Location
New Orleans, US
Twitter
@prokeephq
30 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NewgenONE Digital Transformation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Data Management
    18
    Intuitive
    17
    User Interface
    16
    Features
    13
    Cons
    Performance Issues
    16
    Improvement Needed
    15
    Poor Interface
    10
    Poor UI
    10
    Difficult Setup
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    8.5
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your complex, content-driven business needs with one comprehensive low-code digital transformation platform. A unified, cloud-based low-code platform for automating end-to-end processes and c

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 58% Enterprise
  • 22% Mid-Market
NewgenONE Digital Transformation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Data Management
18
Intuitive
17
User Interface
16
Features
13
Cons
Performance Issues
16
Improvement Needed
15
Poor Interface
10
Poor UI
10
Difficult Setup
9
NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
8.5
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,314 Twitter followers
LinkedIn® Page
www.linkedin.com
5,203 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    6.1
    Personalization
    Average: 8.6
    6.7
    Communications Strategy Development
    Average: 8.7
    5.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
6.1
Personalization
Average: 8.6
6.7
Communications Strategy Development
Average: 8.7
5.0
Inbound Identification
Average: 8.5
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
Entry Level Price:$149.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

    Users
    • Owner
    • Manager
    Industries
    • Retail
    • Luxury Goods & Jewelry
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chekkit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Affordable
    1
    Feature Development
    1
    Helpful
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chekkit features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chekkit
    Year Founded
    2016
    HQ Location
    Winnipeg
    Twitter
    @getchekkit
    210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

Users
  • Owner
  • Manager
Industries
  • Retail
  • Luxury Goods & Jewelry
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Chekkit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Affordable
1
Feature Development
1
Helpful
1
Cons
This product has not yet received any negative sentiments.
Chekkit features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Chekkit
Year Founded
2016
HQ Location
Winnipeg
Twitter
@getchekkit
210 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®