Best Customer Communications Management Software for Medium-Sized Businesses - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Communications Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Customer Communications Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Customer Communications Management category.

In addition to qualifying for inclusion in the Customer Communications Management Software category, to qualify for inclusion in the Medium-Sized Business Customer Communications Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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30 Listings in Customer Communications Management Available
(251)4.9 out of 5
4th Easiest To Use in Customer Communications Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

    Users
    • Owner
    • Office Manager
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 76% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Crexendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    78
    Helpful
    65
    Ease of Use
    53
    Customer Service
    43
    Easy Setup
    39
    Cons
    Difficult Navigation
    9
    Lack of Intuitiveness
    6
    Call Issues
    5
    Customer Service
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Crexendo features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Personalization
    Average: 8.6
    9.4
    Communications Strategy Development
    Average: 8.7
    9.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1995
    HQ Location
    Tempe, Arizona
    Twitter
    @Crexendo
    3,328 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    140 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

Users
  • Owner
  • Office Manager
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 76% Small-Business
  • 22% Mid-Market
Crexendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
78
Helpful
65
Ease of Use
53
Customer Service
43
Easy Setup
39
Cons
Difficult Navigation
9
Lack of Intuitiveness
6
Call Issues
5
Customer Service
5
Learning Curve
5
Crexendo features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.4
Personalization
Average: 8.6
9.4
Communications Strategy Development
Average: 8.7
9.6
Inbound Identification
Average: 8.5
Seller Details
Company Website
Year Founded
1995
HQ Location
Tempe, Arizona
Twitter
@Crexendo
3,328 Twitter followers
LinkedIn® Page
www.linkedin.com
140 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendula is an enterprise customer engagement platform designed to help organisations maximise Customer Lifetime Value and foster stronger connections with their audience. By focusing on "moments that

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pendula Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Automation
    8
    Customer Support
    8
    Integrations
    8
    Easy Integration
    6
    Cons
    Missing Features
    4
    Chat Functionality
    2
    Learning Curve
    2
    Limited Features
    2
    Messaging Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pendula features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pendula
    Company Website
    Year Founded
    2017
    HQ Location
    Surry Hills, New South Wales
    Twitter
    @PendulaHQ
    83 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendula is an enterprise customer engagement platform designed to help organisations maximise Customer Lifetime Value and foster stronger connections with their audience. By focusing on "moments that

Users
No information available
Industries
No information available
Market Segment
  • 64% Mid-Market
  • 23% Small-Business
Pendula Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Automation
8
Customer Support
8
Integrations
8
Easy Integration
6
Cons
Missing Features
4
Chat Functionality
2
Learning Curve
2
Limited Features
2
Messaging Issues
2
Pendula features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.3
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Pendula
Company Website
Year Founded
2017
HQ Location
Surry Hills, New South Wales
Twitter
@PendulaHQ
83 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®

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Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Apparel & Fashion
    • Education Management
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    60
    Helpful
    43
    Staff Support
    36
    Features
    28
    Cons
    Missing Features
    16
    Learning Curve
    11
    Limited Features
    10
    Messaging Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    8.6
    Communications Strategy Development
    Average: 8.7
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    138 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Apparel & Fashion
  • Education Management
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
60
Helpful
43
Staff Support
36
Features
28
Cons
Missing Features
16
Learning Curve
11
Limited Features
10
Messaging Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
8.6
Communications Strategy Development
Average: 8.7
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
138 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    14
    Easy Implementation
    14
    Easy Integrations
    14
    Integrations
    14
    Cons
    Expensive
    4
    Complex Features
    3
    Complexity
    3
    Missing Features
    3
    Audio Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.7
    8.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 27% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
14
Easy Implementation
14
Easy Integrations
14
Integrations
14
Cons
Expensive
4
Complex Features
3
Complexity
3
Missing Features
3
Audio Issues
2
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.2
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.7
8.6
Inbound Identification
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,231 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Features
    9
    User Interface
    8
    Call Management
    7
    Intuitive
    7
    Cons
    Call Issues
    8
    Call Functionality
    6
    Missing Features
    6
    Call Quality Issues
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingCentral Contact Center features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.2
    Personalization
    Average: 8.6
    6.3
    Communications Strategy Development
    Average: 8.7
    8.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    63,418 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,160 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Features
9
User Interface
8
Call Management
7
Intuitive
7
Cons
Call Issues
8
Call Functionality
6
Missing Features
6
Call Quality Issues
5
Integration Issues
4
RingCentral Contact Center features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
7.2
Personalization
Average: 8.6
6.3
Communications Strategy Development
Average: 8.7
8.6
Inbound Identification
Average: 8.5
Seller Details
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,418 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
(386)4.7 out of 5
6th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting@

    Users
    • CEO
    • Owner
    Industries
    • Construction
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Missive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    179
    Team Collaboration
    179
    Ease of Use
    163
    Features
    131
    Communication Ease
    101
    Cons
    Missing Features
    71
    Learning Curve
    52
    Email Management
    37
    Email Issues
    36
    Steep Learning Curve
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Missive features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Personalization
    Average: 8.6
    8.4
    Communications Strategy Development
    Average: 8.7
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting@

Users
  • CEO
  • Owner
Industries
  • Construction
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
Missive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
179
Team Collaboration
179
Ease of Use
163
Features
131
Communication Ease
101
Cons
Missing Features
71
Learning Curve
52
Email Management
37
Email Issues
36
Steep Learning Curve
35
Missive features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.4
Personalization
Average: 8.6
8.4
Communications Strategy Development
Average: 8.7
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,542 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(1,626)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Communications Management software
View top Consulting Services for Close
Save to My Lists
20% off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a CRM designed to integrate email, phone, and SMS communication, allowing sales teams to work quickly and efficiently.
    • Reviewers appreciate the intuitive interface, the integrated communication features, and the quick lead entry and update times, which enhance productivity and streamline sales processes.
    • Users mentioned issues with the mobile app crashing, occasional glitches in receiving calls, and a desire for more robust and customizable reporting features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Close Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    798
    Helpful
    443
    Features
    442
    Intuitive
    374
    Simple
    349
    Cons
    Missing Features
    278
    Call Issues
    195
    Limited Features
    150
    Lead Management
    98
    Limited Options
    95
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,433 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a CRM designed to integrate email, phone, and SMS communication, allowing sales teams to work quickly and efficiently.
  • Reviewers appreciate the intuitive interface, the integrated communication features, and the quick lead entry and update times, which enhance productivity and streamline sales processes.
  • Users mentioned issues with the mobile app crashing, occasional glitches in receiving calls, and a desire for more robust and customizable reporting features.
Close Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
798
Helpful
443
Features
442
Intuitive
374
Simple
349
Cons
Missing Features
278
Call Issues
195
Limited Features
150
Lead Management
98
Limited Options
95
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.8
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,433 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
(75)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

    Users
    No information available
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Automation
    5
    Ease of Use
    5
    Helpful
    5
    Customer Engagement
    4
    Cons
    Poor Customer Support
    3
    Bugs
    2
    Missing Features
    2
    Poor Response Management
    2
    Billing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hatch features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hatch
    Year Founded
    2016
    HQ Location
    Richmond, VA
    Twitter
    @usehatchapp
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

Users
No information available
Industries
  • Construction
  • Consumer Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
Hatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Automation
5
Ease of Use
5
Helpful
5
Customer Engagement
4
Cons
Poor Customer Support
3
Bugs
2
Missing Features
2
Poor Response Management
2
Billing Issues
1
Hatch features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Hatch
Year Founded
2016
HQ Location
Richmond, VA
Twitter
@usehatchapp
178 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a communication platform that consolidates messages from various channels and offers automation features for efficient customer interaction.
    • Users like the platform's ease of use, automation capabilities, and omnichannel messaging feature, which streamline workflows, save time, and improve customer engagement.
    • Users mentioned issues with the platform's user interface, limitations in customization and analytics, occasional bugs, and high costs for certain features and add-ons.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Customer Support
    74
    Helpful
    44
    Features
    41
    Automation
    38
    Cons
    Messaging Issues
    26
    Missing Features
    26
    Expensive
    25
    Bugs
    22
    Software Bugs
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Personalization
    Average: 8.6
    8.2
    Communications Strategy Development
    Average: 8.7
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    85 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a communication platform that consolidates messages from various channels and offers automation features for efficient customer interaction.
  • Users like the platform's ease of use, automation capabilities, and omnichannel messaging feature, which streamline workflows, save time, and improve customer engagement.
  • Users mentioned issues with the platform's user interface, limitations in customization and analytics, occasional bugs, and high costs for certain features and add-ons.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Customer Support
74
Helpful
44
Features
41
Automation
38
Cons
Messaging Issues
26
Missing Features
26
Expensive
25
Bugs
22
Software Bugs
20
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Personalization
Average: 8.6
8.2
Communications Strategy Development
Average: 8.7
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
85 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
(69)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps busi

    Users
    • Service Advisor
    Industries
    • Automotive
    Market Segment
    • 57% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kimoby Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Communication
    2
    Ease of Use
    1
    Time-Saving
    1
    Cons
    Missing Features
    1
    SMS Issues
    1
    Software Glitches
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kimoby features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    9.8
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kimoby
    Year Founded
    2013
    HQ Location
    Québec, CA
    Twitter
    @kimobySMS
    656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps busi

Users
  • Service Advisor
Industries
  • Automotive
Market Segment
  • 57% Small-Business
  • 41% Mid-Market
Kimoby Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Communication
2
Ease of Use
1
Time-Saving
1
Cons
Missing Features
1
SMS Issues
1
Software Glitches
1
Kimoby features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
9.8
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Kimoby
Year Founded
2013
HQ Location
Québec, CA
Twitter
@kimobySMS
656 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chat Breezes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    17
    Ease of Use
    16
    Efficiency
    9
    Integration Capabilities
    8
    Unified Inbox
    8
    Cons
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chat Breezes features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Personalization
    Average: 8.6
    9.8
    Communications Strategy Development
    Average: 8.7
    9.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    Durham, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
Chat Breezes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
17
Ease of Use
16
Efficiency
9
Integration Capabilities
8
Unified Inbox
8
Cons
Missing Features
3
Chat Breezes features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.9
Personalization
Average: 8.6
9.8
Communications Strategy Development
Average: 8.7
9.7
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2022
HQ Location
Durham, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Personalization
    Average: 8.6
    7.6
    Communications Strategy Development
    Average: 8.7
    7.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.7
Personalization
Average: 8.6
7.6
Communications Strategy Development
Average: 8.7
7.6
Inbound Identification
Average: 8.5
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
By Moxo
(165)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Streamline collaborative workflows with customers, vendors, and partners. With Moxo, accelerate processes from account acquisition, to onboarding, and servicing. Coordinate with customers, vendor

    Users
    • CEO
    • Owner
    Industries
    • Financial Services
    • Accounting
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Moxo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Customer Support
    55
    Helpful
    27
    Team Collaboration
    24
    Intuitive
    23
    Cons
    Missing Features
    32
    Limited Features
    18
    Limited Customization
    17
    Lacking Features
    13
    Missing Functionality
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Moxo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Moxo
    Company Website
    Year Founded
    2012
    HQ Location
    Cupertino, CA
    Twitter
    @PoweredByMoxo
    10,109 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Streamline collaborative workflows with customers, vendors, and partners. With Moxo, accelerate processes from account acquisition, to onboarding, and servicing. Coordinate with customers, vendor

Users
  • CEO
  • Owner
Industries
  • Financial Services
  • Accounting
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Moxo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Customer Support
55
Helpful
27
Team Collaboration
24
Intuitive
23
Cons
Missing Features
32
Limited Features
18
Limited Customization
17
Lacking Features
13
Missing Functionality
11
Moxo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Moxo
Company Website
Year Founded
2012
HQ Location
Cupertino, CA
Twitter
@PoweredByMoxo
10,109 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 68% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Interakt Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Helpful
    4
    Customer Satisfaction
    3
    Customer Support
    3
    Automation
    2
    Cons
    Learning Curve
    2
    Limited Automation
    2
    Limited Features
    2
    Poor Customer Support
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Interakt features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Personalization
    Average: 8.6
    8.1
    Communications Strategy Development
    Average: 8.7
    7.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt

Users
No information available
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 68% Small-Business
  • 25% Mid-Market
Interakt Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Helpful
4
Customer Satisfaction
3
Customer Support
3
Automation
2
Cons
Learning Curve
2
Limited Automation
2
Limited Features
2
Poor Customer Support
2
Steep Learning Curve
2
Interakt features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.2
Personalization
Average: 8.6
8.1
Communications Strategy Development
Average: 8.7
7.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,024 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Entry Level Price:$149.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

    Users
    • Owner
    • Manager
    Industries
    • Retail
    • Luxury Goods & Jewelry
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chekkit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Affordable
    1
    Feature Development
    1
    Helpful
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chekkit features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chekkit
    Year Founded
    2016
    HQ Location
    Winnipeg
    Twitter
    @getchekkit
    210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

Users
  • Owner
  • Manager
Industries
  • Retail
  • Luxury Goods & Jewelry
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Chekkit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Affordable
1
Feature Development
1
Helpful
1
Cons
This product has not yet received any negative sentiments.
Chekkit features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Chekkit
Year Founded
2016
HQ Location
Winnipeg
Twitter
@getchekkit
210 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®