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Best Enterprise Conversational Marketing Software

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Conversational Marketing category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Conversational Marketing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Conversational Marketing category.

In addition to qualifying for inclusion in the Conversational Marketing Software category, to qualify for inclusion in the Enterprise Business Conversational Marketing Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Enterprise Conversational Marketing Software Available

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HubSpot Marketing Hub
By HubSpot
(12,345)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Marketing Hub
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DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The job is tough for modern marketers. Either you’re juggling various point solutions, or you’re stuck with tools that are powerful yet impossible to use. This means scattered customer data, lackluste

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot is a comprehensive platform that allows users to manage tasks, send emails, make calls, launch ads, and analyze campaigns all in one place.
    • Reviewers appreciate HubSpot's user-friendly interface, its ability to simplify marketing automation, and its seamless integration with other tools, which allows for efficient work and effective campaign management.
    • Users reported issues with the platform's pricing, stating that it could be steep for small businesses or startups, and also expressed dissatisfaction with the limitations on advanced features and contact limits unless they upgrade their plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Marketing Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,203
    Features
    1,060
    Email Marketing
    892
    Intuitive
    780
    Helpful
    770
    Cons
    Limited Features
    654
    Missing Features
    633
    Learning Curve
    584
    Expensive
    459
    Complexity
    370
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Marketing Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.3
    8.2
    Targeting
    Average: 8.5
    8.3
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The job is tough for modern marketers. Either you’re juggling various point solutions, or you’re stuck with tools that are powerful yet impossible to use. This means scattered customer data, lackluste

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot is a comprehensive platform that allows users to manage tasks, send emails, make calls, launch ads, and analyze campaigns all in one place.
  • Reviewers appreciate HubSpot's user-friendly interface, its ability to simplify marketing automation, and its seamless integration with other tools, which allows for efficient work and effective campaign management.
  • Users reported issues with the platform's pricing, stating that it could be steep for small businesses or startups, and also expressed dissatisfaction with the limitations on advanced features and contact limits unless they upgrade their plan.
HubSpot Marketing Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,203
Features
1,060
Email Marketing
892
Intuitive
780
Helpful
770
Cons
Limited Features
654
Missing Features
633
Learning Curve
584
Expensive
459
Complexity
370
HubSpot Marketing Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.3
8.2
Targeting
Average: 8.5
8.3
Analytics
Average: 8.3
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,639 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Birdeye
By Birdeye
(3,141)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Conversational Marketing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Lead Gathering
    Average: 8.3
    8.9
    Targeting
    Average: 8.5
    9.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lead Gathering
Average: 8.3
8.9
Targeting
Average: 8.5
9.0
Analytics
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®

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Drift
By Salesloft
(1,251)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Conversational Marketing software
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
    • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
    • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    207
    Features
    134
    Lead Generation
    114
    Chat Features
    107
    Cons
    Missing Features
    64
    Notification Issues
    44
    Learning Curve
    41
    Chat Management
    37
    Routing Issues
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Lead Gathering
    Average: 8.3
    8.6
    Targeting
    Average: 8.5
    8.1
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
  • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
  • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
207
Features
134
Lead Generation
114
Chat Features
107
Cons
Missing Features
64
Notification Issues
44
Learning Curve
41
Chat Management
37
Routing Issues
37
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lead Gathering
Average: 8.3
8.6
Targeting
Average: 8.5
8.1
Analytics
Average: 8.3
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,796 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Qualified
By Qualified.com
(1,114)4.9 out of 5
2nd Easiest To Use in Conversational Marketing software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Starting at $3,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the PipelineAI platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR.

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 19% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that provides real-time engagement with website visitors, generating immediate leads and integrating with CRM and marketing tools for streamlined workflows.
    • Users frequently mention the platform's ease of use, robust features, seamless integration with other tools, and exceptional customer support, highlighting the positive impact on lead conversion rates and overall efficiency.
    • Reviewers mentioned that Qualified can be a significant investment with additional costs for new features, and while robust, the platform can have a lengthy learning curve if users want to leverage many features independently.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    361
    Helpful
    306
    Ease of Use
    297
    Customer Service
    280
    Features
    228
    Cons
    Learning Curve
    85
    Missing Features
    77
    Steep Learning Curve
    43
    Limited Features
    32
    Integration Issues
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Lead Gathering
    Average: 8.3
    9.5
    Targeting
    Average: 8.5
    9.2
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    636 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the PipelineAI platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR.

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 19% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that provides real-time engagement with website visitors, generating immediate leads and integrating with CRM and marketing tools for streamlined workflows.
  • Users frequently mention the platform's ease of use, robust features, seamless integration with other tools, and exceptional customer support, highlighting the positive impact on lead conversion rates and overall efficiency.
  • Reviewers mentioned that Qualified can be a significant investment with additional costs for new features, and while robust, the platform can have a lengthy learning curve if users want to leverage many features independently.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
361
Helpful
306
Ease of Use
297
Customer Service
280
Features
228
Cons
Learning Curve
85
Missing Features
77
Steep Learning Curve
43
Limited Features
32
Integration Issues
31
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.6
Lead Gathering
Average: 8.3
9.5
Targeting
Average: 8.5
9.2
Analytics
Average: 8.3
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
636 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
Get a quote
6sense Revenue AI for Marketing
By 6sense
(1,002)4.3 out of 5
Optimized for quick response
View top Consulting Services for 6sense Revenue AI for Marketing
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    6sense reinvents the way organizations create, manage, and convert pipeline to revenue. 6sense Revenue AI captures anonymous buying signals, targets the right accounts at the ideal time, and recommend

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 6sense Revenue AI for Marketing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Intent Data
    218
    Ease of Use
    166
    Features
    139
    Insights
    138
    Helpful
    126
    Cons
    Steep Learning Curve
    76
    Learning Curve
    70
    Inaccurate Data
    65
    Learning Difficulty
    65
    Complexity
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 6sense Revenue AI for Marketing features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.8
    Lead Gathering
    Average: 8.3
    8.2
    Targeting
    Average: 8.5
    8.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    6sense
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, CA
    Twitter
    @6senseInc
    17,389 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,603 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. 6sense Revenue AI captures anonymous buying signals, targets the right accounts at the ideal time, and recommend

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 34% Enterprise
6sense Revenue AI for Marketing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Intent Data
218
Ease of Use
166
Features
139
Insights
138
Helpful
126
Cons
Steep Learning Curve
76
Learning Curve
70
Inaccurate Data
65
Learning Difficulty
65
Complexity
59
6sense Revenue AI for Marketing features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.8
Lead Gathering
Average: 8.3
8.2
Targeting
Average: 8.5
8.0
Analytics
Average: 8.3
Seller Details
Seller
6sense
Company Website
Year Founded
2013
HQ Location
San Francisco, CA
Twitter
@6senseInc
17,389 Twitter followers
LinkedIn® Page
www.linkedin.com
1,603 employees on LinkedIn®
Get a quote
Podium
By Podium
(1,845)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Marketing software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    8.6
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.3
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
8.6
Analytics
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Get a quote
Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Lead Gathering
    Average: 8.3
    9.0
    Targeting
    Average: 8.5
    9.1
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
9.1
Lead Gathering
Average: 8.3
9.0
Targeting
Average: 8.5
9.1
Analytics
Average: 8.3
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
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Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Conversational Marketing software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Helpful
    279
    Features
    245
    Customer Support
    166
    Efficiency
    150
    Cons
    Missing Features
    107
    Limited Features
    95
    Chat Functionality
    71
    Expensive
    62
    Learning Curve
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.3
    8.8
    Targeting
    Average: 8.5
    8.2
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Helpful
279
Features
245
Customer Support
166
Efficiency
150
Cons
Missing Features
107
Limited Features
95
Chat Functionality
71
Expensive
62
Learning Curve
61
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.3
8.8
Targeting
Average: 8.5
8.2
Analytics
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Jebbit
By Jebbit
(104)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience the most creative and compliant way to collect data directly from consumers. Create fun, engaging, interactive experiences that drive more sales, fuel engagement, and capture the valuabl

    Users
    No information available
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 38% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jebbit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Helpful
    10
    Easy Setup
    8
    Customer Engagement
    5
    Cons
    Learning Curve
    9
    Not Intuitive
    5
    Not User-Friendly
    5
    Difficult Setup
    4
    Learning Difficulty
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jebbit features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Lead Gathering
    Average: 8.3
    7.9
    Targeting
    Average: 8.5
    8.4
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jebbit
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @Jebbit
    5,098 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience the most creative and compliant way to collect data directly from consumers. Create fun, engaging, interactive experiences that drive more sales, fuel engagement, and capture the valuabl

Users
No information available
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 38% Mid-Market
  • 34% Small-Business
Jebbit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Helpful
10
Easy Setup
8
Customer Engagement
5
Cons
Learning Curve
9
Not Intuitive
5
Not User-Friendly
5
Difficult Setup
4
Learning Difficulty
4
Jebbit features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.5
Lead Gathering
Average: 8.3
7.9
Targeting
Average: 8.5
8.4
Analytics
Average: 8.3
Seller Details
Seller
Jebbit
Year Founded
2011
HQ Location
Boston, MA
Twitter
@Jebbit
5,098 Twitter followers
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
Read Jebbit Reviews
ActiveCampaign
By ActiveCampaign
(13,784)4.5 out of 5
Optimized for quick response
View top Consulting Services for ActiveCampaign
Save to My Lists
DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ActiveCampaign is your all-in-one solution for creating and automating personalized customer experiences that grow your business + Powerful automations that drive meaningful customer experiences

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ActiveCampaign Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,891
    Automation
    1,645
    Automations
    1,361
    Features
    1,269
    Email Marketing
    1,132
    Cons
    Learning Curve
    836
    Missing Features
    683
    Expensive
    568
    Limited Features
    541
    Limitations
    495
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ActiveCampaign features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Lead Gathering
    Average: 8.3
    7.7
    Targeting
    Average: 8.5
    7.7
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ActiveCampaign
    Company Website
    Year Founded
    2003
    HQ Location
    Chicago, IL
    Twitter
    @ActiveCampaign
    13,322 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ActiveCampaign is your all-in-one solution for creating and automating personalized customer experiences that grow your business + Powerful automations that drive meaningful customer experiences

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
ActiveCampaign Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,891
Automation
1,645
Automations
1,361
Features
1,269
Email Marketing
1,132
Cons
Learning Curve
836
Missing Features
683
Expensive
568
Limited Features
541
Limitations
495
ActiveCampaign features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
7.7
Lead Gathering
Average: 8.3
7.7
Targeting
Average: 8.5
7.7
Analytics
Average: 8.3
Seller Details
Seller
ActiveCampaign
Company Website
Year Founded
2003
HQ Location
Chicago, IL
Twitter
@ActiveCampaign
13,322 Twitter followers
LinkedIn® Page
www.linkedin.com
853 employees on LinkedIn®
ViaSay
By ViaSay
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ViaSay features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    8.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.0
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
8.0
Analytics
Average: 8.3
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,476 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read ViaSay Reviews
Spectrm
By Spectrm Ltd.
(46)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spectrm is the leading conversational marketing platform for consumer brands to instantly engage their audience on the world's largest messaging channels. Marketers use Spectrm to design custom chatbo

    Users
    No information available
    Industries
    • Automotive
    • Marketing and Advertising
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spectrm Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Not Intuitive
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spectrm features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    7.7
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spectrm Ltd.
    Year Founded
    2016
    HQ Location
    Berlin, Berlin
    Twitter
    @Spectrm_
    432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spectrm is the leading conversational marketing platform for consumer brands to instantly engage their audience on the world's largest messaging channels. Marketers use Spectrm to design custom chatbo

Users
No information available
Industries
  • Automotive
  • Marketing and Advertising
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
Spectrm Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Helpful
1
Cons
Not Intuitive
1
Update Issues
1
Spectrm features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
7.7
Analytics
Average: 8.3
Seller Details
Seller
Spectrm Ltd.
Year Founded
2016
HQ Location
Berlin, Berlin
Twitter
@Spectrm_
432 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Read Spectrm Reviews
Automat
By Automat Technologies, Inc.
(18)4.6 out of 5
Save to My Lists
Entry Level Price:3 months risk-free AI ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

    Users
    No information available
    Industries
    • Cosmetics
    • Consumer Goods
    Market Segment
    • 72% Enterprise
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    8.3
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automat Technologies, Inc.
    Year Founded
    2014
    HQ Location
    Montreal, QC
    Twitter
    @automat_inc
    550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

Users
No information available
Industries
  • Cosmetics
  • Consumer Goods
Market Segment
  • 72% Enterprise
  • 17% Small-Business
Automat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
7.3
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
8.3
Analytics
Average: 8.3
Seller Details
Seller
Automat Technologies, Inc.
Year Founded
2014
HQ Location
Montreal, QC
Twitter
@automat_inc
550 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Read Automat Reviews
Haptik
By Haptik
(153)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    24
    Customer Support
    18
    Ease of Use
    18
    Features
    17
    Customer Success
    11
    Cons
    AI Limitations
    6
    Missing Features
    6
    Bot Functionality
    5
    Expensive
    5
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Haptik features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Lead Gathering
    Average: 8.3
    8.1
    Targeting
    Average: 8.5
    8.8
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,025 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
24
Customer Support
18
Ease of Use
18
Features
17
Customer Success
11
Cons
AI Limitations
6
Missing Features
6
Bot Functionality
5
Expensive
5
Complexity
4
Haptik features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.6
Lead Gathering
Average: 8.3
8.1
Targeting
Average: 8.5
8.8
Analytics
Average: 8.3
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,025 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Read Haptik Reviews
Sonar
By Sonar
(111)4.2 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

    Users
    • Sales Executive
    • Business Consultant
    Industries
    • Real Estate
    • Transportation/Trucking/Railroad
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sonar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Messaging
    1
    Cons
    Limited Texting Features
    1
    SMS Issues
    1
    Time-Consuming
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sonar features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Lead Gathering
    Average: 8.3
    8.8
    Targeting
    Average: 8.5
    8.1
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sonar
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @Sonar
    8,694 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

Users
  • Sales Executive
  • Business Consultant
Industries
  • Real Estate
  • Transportation/Trucking/Railroad
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
Sonar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Messaging
1
Cons
Limited Texting Features
1
SMS Issues
1
Time-Consuming
1
Sonar features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.2
Lead Gathering
Average: 8.3
8.8
Targeting
Average: 8.5
8.1
Analytics
Average: 8.3
Seller Details
Seller
Sonar
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@Sonar
8,694 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
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