Best Contact Center Workforce Software - Page 2
Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.
To qualify for inclusion in the Contact Center Workforce category, a product must:
Best Contact Center Workforce Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Enghouse Interactive specialize in providing contact center software and service solutions that transforms the customer experience. Enghouse’s customer engagement suite, which can handle large volumes
- Information Technology and Services
- Telecommunications
- 60% Mid-Market
- 23% Enterprise
2,503 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MaxContact is the best cloud contact centre platform for delivering conversation outcomes and customer insights to generate more revenue – compliantly. Founded in 2015 by industry veterans, MaxContact
- Financial Services
- Insurance
- 63% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer experiences. Leading companies use Ass
- Financial Services
- Computer Software
- 59% Mid-Market
- 25% Small-Business
371 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platfor
- Financial Services
- Hospital & Health Care
- 59% Mid-Market
- 33% Small-Business
11,180 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin
- Telecom engineer
- Telecommunications
- Information Technology and Services
- 53% Enterprise
- 34% Mid-Market
37,771 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea
- Financial Services
- Telecommunications
- 50% Mid-Market
- 44% Small-Business
1,586 Twitter followers
- Overview
- User Satisfaction
- Seller Details
About LiveVox LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use Liv
- Financial Services
- Banking
- 68% Mid-Market
- 27% Enterprise
694 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee sel
- Customer Service Representative
- Financial Services
- Telecommunications
- 68% Enterprise
- 26% Mid-Market
293 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte
- Computer Software
- Telecommunications
- 49% Small-Business
- 37% Mid-Market
63,447 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90
- Information Technology and Services
- Computer Software
- 63% Small-Business
- 23% Mid-Market
18,851 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The award-winning WFM solution that empowers your people to do outstanding work. Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstandin
- 68% Mid-Market
- 20% Small-Business
455 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intradiem provides automation solutions for customer service teams. We believe technology should be used to empower workers, not replace them. Our patented contact center automation technology integra
- Insurance
- Hospital & Health Care
- 69% Enterprise
- 33% Mid-Market
1,504 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic
- Information Technology and Services
- Consumer Services
- 38% Mid-Market
- 36% Enterprise
733,769 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man
- Information Technology and Services
- 37% Enterprise
- 34% Mid-Market
1,998 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect
- 36% Enterprise
- 32% Mid-Market
