User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- 8x8 Contact Center is a software that manages calls, queues, chats, emails, and other channels all in one place and provides analytics and API for data transfer.
- Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system.
- Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
