The Top 20 Easiest To Use Contact Center Workforce Software

See the top Contact Center Workforce Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Calabrio ONE

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

Mid Market

55%

Enterprise

39%

CloudTalk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

63%

Mid Market

32%

Enterprise

Talkdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

20%

Genesys Cloud CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

40%

Agentforce Service (formerly Salesforce Service Cloud)

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

Playvox WFM

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

19%

Mid Market

48%

Enterprise

33%

RingCentral Contact Center

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.8

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

50%

Mid Market

37%

Enterprise

13%

Five9 Intelligent Cloud Contact Center Platform

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

56%

Enterprise

20%

Assembled WFM

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

22%

Mid Market

62%

Enterprise

16%

#10

JustCall

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#11

MaxContact

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

42%

Mid Market

54%

Enterprise

#12

Vonage Contact Center (formerly NewVoiceMedia)

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

28%

Mid Market

52%

Enterprise

20%

#13

Aspect Workforce

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

Mid Market

28%

Enterprise

64%

#14

Centrical

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

Mid Market

46%

Enterprise

49%

#15

VCC Live

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

42%

Mid Market

51%

Enterprise

#16

Verint Workforce Management

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

11%

Mid Market

35%

Enterprise

54%

#17

NiCE CXone Mpower

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

#18

ServiceNow Customer Service Management

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

10%

Mid Market

30%

Enterprise

59%

#19

3CLogic Cloud Call Center

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

24%

Mid Market

32%

Enterprise

44%

#20

PCIPal

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

17%

Mid Market

39%

Enterprise

44%