The Top 20 Easiest To Use Contact Center Workforce Software

See the top Contact Center Workforce Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Talkdesk

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

20%

Calabrio ONE

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

Mid Market

55%

Enterprise

39%

CloudTalk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

63%

Mid Market

33%

Enterprise

Playvox WFM

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

19%

Mid Market

48%

Enterprise

33%

Genesys Cloud CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

40%

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

Five9 Intelligent Cloud Contact Center Platform

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

JustCall

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

RingCentral Contact Center

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.7

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

50%

Mid Market

37%

Enterprise

13%

#10

MaxContact

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

42%

Mid Market

58%

#11

Assembled WFM

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.4

Customer Segment Breakdown

Small Business

23%

Mid Market

60%

Enterprise

17%

#12

Aspect Workforce

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

Mid Market

28%

Enterprise

64%

#13

Vonage Contact Center (formerly NewVoiceMedia)

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

28%

Mid Market

52%

Enterprise

20%

#14

VCC Live

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

43%

Mid Market

50%

Enterprise

#15

NiCE CXone Mpower

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

#16

Verint Workforce Management

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

11%

Mid Market

35%

Enterprise

55%

#17

3CLogic Cloud Call Center

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

25%

Mid Market

33%

Enterprise

42%

#18

8x8 Contact Center

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

36%

Mid Market

56%

Enterprise

#19

PCIPal

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

17%

Mid Market

39%

Enterprise

44%

#20

Enghouse Contact Center

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

18%

Mid Market

59%

Enterprise

23%