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VCC Live
Editedit
VCC Live
By VCC Live Group Zrt
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4.7 out of 5 stars
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VCC Live Reviews & Product Details

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VCC Live Overview

Editedit
What is VCC Live?

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

VCC Live Details
Discussions
VCC Live Community
Languages Supported
English
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Product Description

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

How do you position yourself against your competitors?

The cloud contact center market is filled with solutions and platforms that cater to clients on the widest possible scale - but that’s exactly why VCC Live is different…

Our platform is built with customization front of mind, meaning it can precisely fit the specific way the client works. This is achieved through providing a host of features that can be easily self-managed and always adapted.

Along with our dedicated support that’s with clients from setup and beyond, our highly flexible technology is what sets us apart from competitors.

Seller Details
Seller
VCC Live Group Zrt
Year Founded
1999
HQ Location
Budapest, Pest
Twitter
@vcc_live_brand
1,586 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Description

VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.

Ferenc M.
FM
Overview Provided by:
Ferenc Molnár

Recent VCC Live Reviews

Kinga K.
KK
Kinga K.Enterprise (> 1000 emp.)
5.0 out of 5
"The vcc helped remedy our decade-long lag"
- practical web interface - cleared up - parameterizable - extensive supervisory opportunities - supporting lovely developers #adamvalint
Read more
JB
Judit B.Small-Business (50 or fewer emp.)
5.0 out of 5
"1026 Budapest, Pasaréti Road 83."
Easily manageable supervisory and operator interface. Many built-in basic statistics and reports assist in checking the success of projects. Cl...
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Succesfull."
developable, interactive, stable, hierarchy level, easy management
Read more

VCC Live Pricing

Essentials
Contact Us
1 Seat Per Month
Advanced
Contact Us
1 Seat Per Month
Multichannel
Contact Us
1 Seat Per Month
See all 3 VCC Live pricing levels
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VCC Live Media

VCC Live Demo - Voice
Calls using digital lines for crystal-clear quality.
VCC Live Demo - Email
Built-in email with mass sends and workflows
VCC Live Demo - SMS
Automate notifications with a personalized touch.
VCC Live Demo - IVR System
Easily build menus for call navigation and data capture
VCC Live Demo - Outbound IVR
Automate large-scale campaigns without agents
VCC Live Demo - Live Dashboards
Customize and organize KPIs however you want.
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Have you used VCC Live before?
Yes

135 VCC Live Reviews

4.7 out of 5
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135 VCC Live Reviews
4.7 out of 5
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135 VCC Live Reviews
4.7 out of 5
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VCC Live Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for VCC LiveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JB
Riport és fejlesztési szakértő
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
(Original )Information
What do you like best about VCC Live?

Easily manageable supervisory and operator interface.

Many built-in basic statistics and reports assist in checking the success of projects.

Clean and simple appearance. Fast support. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

It would be a strong expression to say that I don't like the following functions in the VCC, rather I would say that I would welcome a development that would make the VCC system dashboard tiles more customizable. I am thinking of showing results that I approach from the IVR side and at the same time approach from the queue or custom KPI side. There could also be online access alongside the installed version. Individually requested training materials. Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

Daily Bau tasks automated management. Monitoring of incoming and outgoing calls. Detailed report of operators' performance. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our statistics and reports proved useful to you. We are also glad to hear the kind words you say about our colleagues from the Support team. As for the Dashboards, can you please give us a few more details about what you have in mind? Maybe we can find a solution to that, with the help of our Product team. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better.

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Kinga K.
KK
call center supervisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VCC Live?

- practical web interface

- cleared up

- parameterizable

- extensive supervisory opportunities

- supporting lovely developers #adamvalint Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

tiny telephone answering button

projects within the company should be even more customizable Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

speed, reporting, flexible non-stationary work Review collected by and hosted on G2.com.

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BS
Project Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VCC Live?

- Intuitive and easy-to-navigate interface

- Extensive customization possibilities

- Wide range of detailed reports

- Skilled and dedicated Customer Success Managers Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

- Managing large projects can sometimes be challenging or complex

- Not every idea can be fully implemented; alternative solutions are occasionally necessary Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

We collaborate with a vast network of partners, each requiring individual projects. VCC Live simplifies the process with features like effortless IVR customization, parent-child structures, and flexible permission management. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Dear Balazs, thank you for sharing your experience! We're thrilled to hear you found our solution user-friendly and appreciate your kind words about our CSM team. Regarding your feedback on project management being complex with large datasets, could you share more details about your use case? This will help us better understand the challenges and explore possible solutions with our Product team. Please don’t hesitate to reach out to your Customer Success Manager so we can work together to enhance your VCC Live experience even further. Looking forward to hearing from you!

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VCC Live?

I like about the system the great and easy handling - the support is really quick and the issues are getting fixed really fast - since the beginning of working with Peter from VCC, the experience is great. He can solve any problems within minutes. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Nothing specificly / the support can fix any problem within minutes / some hours - nice work! Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

Some callback management systems we needed in some projects are getting implemented very fast through the VCC support. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you for the fantastic 5-star review! We strive to exceed expectations, and it’s wonderful to hear we succeeded for you. We're especially glad to hear your kind words about Peter and our Support team. We'll be sure to share your feedback with them to keep the momentum going. We’ll continue doing our best to provide excellent service for amazing customers like you!

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VCC Live?

- Easy to use operator, admin, supervisor interface.

- Helpful and fast customer support.

- The support helps quickly with complicated requests too, complete project planning.

- In the past, our company has tried several call center management software, but VCC works best. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

- The program is sensitive to internet connection fluctuations. In home office work with non-company internet access, sometimes the connection is interrupted.

- Compared to similar programs, the price is higher, but the service is better. Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

- Complex call handling and conditional call forwarding.

- Creating the possibility of working from home, with complicated settings. Review collected by and hosted on G2.com.

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DG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VCC Live?

I am delighted to express my utmost satisfaction with the exceptional support and assistance consistently provided by VCC team, especially through our dedicated Customer Success Manager, BOGDAN COCOSILA. From the inception of our partnership, Bogdan COCOSILA has consistently surpassed expectations to ensure our needs are not only met but exceeded.

His commitment to prompt responses, invaluable insights, and proactive solutions has had a profound impact on our operations. Whether addressing technical glitches or devising strategies for future endeavors, Bogdan COCOSILA consistently exhibits professionalism, expertise, and a genuine dedication to our success.

More over, the support extended by VCC team as a whole has been exemplary. The team's responsiveness and willingness to address any concerns or queries have bolstered our confidence in the services provided.

A heartfelt thank you to Bogdan COCOSILA and the entire VCC team for their unwavering dedication and support. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

All is great . Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

Reportings, updates, training Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you for the awesome 5-star review, Diana! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. And about Bogdan? Wow! We are really really happy to hear what you have to say about our colleague. It so happens that we totally agree with you! Everybody loves Bogdan! :)

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PF
management analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about VCC Live?

Excellent and fast customer service, helpful staff. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

I couldn't say that, they are always available if I have a problem. Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

It automates a lot of things, it's a big help for me. It is easy to extract data from it for statistics, and it makes the work of telephone operators easier, since the script pages are very easy to edit and are equipped with many different functions. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you for the 5-star review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted to hear the nice words you have to say about our colleagues. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you!

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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VCC Live?

The very easy usage of the product, even as a new-commer I could discover and self-teach many of it's properties. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

The lack of configuring or personalizing the UI, for example: changing colors. Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

VCC is the base structure of our department. It is easy to export statistics and other sort of data for future projects. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you for sharing your experience and feedback! We're delighted to hear that you found the product easy to use and intuitive, even as a newcomer. It’s great to know that the self-teaching process was smooth for you!

We also appreciate your input regarding UI customization options. Personalization is a priority for us, and your suggestion about features like changing colors is valuable as we look to improve and expand our offerings. I'll make sure to pass your feedback along to our Product team for consideration in future updates.

If you have any other ideas or questions, we’d love to hear from you. Thank you for helping us make the product even better!

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Ermīns J.
EJ
Head of Direct Sales
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VCC Live?

Online meetings, with professional staff -> with Senior Customer Success Manager Magdalena Horvath.

Automatic systems. Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

Mobile platform for admin users, or see how projects is going on, with dialer Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

Make dialer settings better

Resolve dropped calls

Make automaticly dialer calling clients Review collected by and hosted on G2.com.

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Helpful?
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SD
sales manager
Telecommunications
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about VCC Live?

easy to use, easy to create new campaigns

all the datas and statictics in one place Review collected by and hosted on G2.com.

What do you dislike about VCC Live?

sometimes the datas are updated slowly and i cant get the proper statictics immediately Review collected by and hosted on G2.com.

What problems is VCC Live solving and how is that benefiting you?

To call 10 or more clients at the same time, wedont have to dial manually Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live
Editedit

Thank you for sharing your experience with us and the community. We are happy you found our solution easy to use and helpful. As for data and how fast it refreshes. The data refresh should happen instantaneously (max. a few seconds later). What I'm thinking is that it might have something to do with the internet connection quality: that might happen. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, for your situation, is to connect to the internet via ethernet (a wired connection), if possible.

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Pros and Cons Details
VCC Live