The Top 20 Contact Center Software

Check out this list of the top Contact Center Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

32%

Information Technology and Services

29%

Manufacturing

20%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.9

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.5

8.4

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.5

8.7

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Computer Software

27%

Real Estate

22%

Oil & Energy

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.6

8.9

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

8.6

Ease of Admin

Average: 9.5

8.8

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Insurance

28%

Financial Services

22%

Law Practice

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.5

9.2

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Consumer Services

30%

Furniture

18%

Apparel & Fashion

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.5

9.5

TeleCMI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer Software

15%

Education Management

14%

Food & Beverages

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.8

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Computer Software

26%

Financial Services

21%

Consumer Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.5

9.2

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

54%

Telecommunications

18%

Outsourcing/Offshoring

17%

Food & Beverages

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.4

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Computer Software

27%

Information Technology and Services

23%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.5

9.1

ZIWO

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

63%

Consumer Services

26%

Real Estate

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.8

#10

NGNCloudComm

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Outsourcing/Offshoring

22%

Information Technology and Services

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

10.0

#11

CallTools

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

67%

Consumer Services

11%

Financial Services

11%

Telecommunications

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

10.0

#12

Ring.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

35%

Computer Software

29%

Information Technology and Services

24%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

9.9

#13

Ringover

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

32%

Consumer Services

28%

Individual & Family Services

23%

Marketing and Advertising

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.5

9.3

#14

DialShree Predictive Dialer

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Computer Software

33%

Education Management

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

10.0

#15

Call Center Studio

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

46%

Consumer Services

24%

Insurance

16%

Food & Beverages

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.9

#16

DialedIn

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

49%

Telecommunications

22%

Marketing and Advertising

22%

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.5

9.6

#17

Glia

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Banking

38%

Insurance

14%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

9.7

#18

Aircall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

27%

Consumer Services

27%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

8.9

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.5

9.2

#19

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

37%

Hospital & Health Care

30%

Consumer Services

19%

Insurance

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.5

9.2

#20

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Information Technology and Services

22%

Hospital & Health Care

22%

Insurance

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.9

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