Best Complaint Management Software - Page 3
Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis.
Complaint management software is nearly always owned by customer service and support teams, but other departments and job functions generally have access to it as well; complaints can be relayed at any customer interaction, and employees need the ability to create a record. Complaint management software is therefore usually integrated with CRM software, help desk software, and customer self-service software. Some vendors built complaint management directly into these or other related systems.
To qualify for inclusion in the Complaint Management category, a product must:
Featured Complaint Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Resolve Software Group offers a comprehensive Enterprise Case Management Software designed to streamline and enhance organizational processes. Their flagship product, Resolve Enterprise, is a multi-ch
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ajust is an Australian platform dedicated to streamlining the complaint resolution process between consumers and businesses. By leveraging artificial intelligence, Ajust enables users to articulate th
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Complaints Management enables the effective development and more profitable relationships with the customers.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving s
- 50% Enterprise
- 50% Small-Business
245 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Qualityze Complaint Management software emerges as a powerful tool in addressing customer complaints effectively. It provides organizations with a structured and streamlined approach to capturing, tra
- 100% Enterprise
231 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Complaints Management System is an affordable customer complaint management solution. It has built-in problem solving tools, corrective action management tools and root cause analysis tools.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenCopilot v2 acts as your product's personal Siri, providing smart, voice-activated assistance.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Effortlessly manage and process customer and vendor complaints within Microsoft Dynamics Business Central with Powerblox Complaint Management. Configure complaint types, track expenses and related doc
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Remetrex PQ is a customer service software that helps to increase a company's productivity.
- 200% Mid-Market
- Overview
- User Satisfaction
- Seller Details
An adaptable case management system built to meet your organization’s workflow, no matter how complex. Resolve complaints, grievances, and investigations faster, all within iMIS. Managing cases acros
96 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Claimly.pro – Simplify Complaint and Claim Management Claimly.pro is an intuitive, all-in-one platform designed to streamline the management of complaints and claims for organizations of any size. Fr
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, an
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to d
- Overview
- User Satisfaction
- Seller Details
Frontizo – Complaint management software and APP allows you to track and manage customer complaints, follow-up actions, customer feedback and MIS using cloud and app Complaint management is the pro
- Overview
- User Satisfaction
- Seller Details
mycomplaints.ai is an AI-powered complaint management software that enhances analysis, investigation, root cause identification, and resolution of customer complaints. The platform integrates with exi
