Best Complaint Management Software - Page 2
Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis.
Complaint management software is nearly always owned by customer service and support teams, but other departments and job functions generally have access to it as well; complaints can be relayed at any customer interaction, and employees need the ability to create a record. Complaint management software is therefore usually integrated with CRM software, help desk software, and customer self-service software. Some vendors built complaint management directly into these or other related systems.
To qualify for inclusion in the Complaint Management category, a product must:
Featured Complaint Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across the
- Computer Software
- Information Technology and Services
- 50% Small-Business
- 35% Mid-Market
4,013 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.
- 50% Small-Business
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve all these complaints with ease, withou
- 70% Mid-Market
- 20% Small-Business
2,481 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Cirrus Complaints Handling System is a comprehensive solution designed to streamline the management of customer complaints across various industries. It offers a centralized platform that enables
- 52% Small-Business
- 26% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ScopeAI tracks product feedback from customer conversations using NLP
- 70% Mid-Market
- 20% Small-Business
108 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup
- Software Developer
- Information Technology and Services
- Computer Software
- 43% Small-Business
- 36% Mid-Market
11,948 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user
- Information Technology and Services
- Computer Software
- 42% Mid-Market
- 39% Small-Business
2,481 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Manage customer tickets with ease and delight your them with prefect resolution quickly.
- 122% Mid-Market
- 11% Small-Business
882 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Real Time Feedback is a customer engagement and reputation management platform that helps businesses instantly capture, analyze, and act on customer experiences. By bridging the gap between feedback a
- 60% Small-Business
- 20% Enterprise
- Overview
- User Satisfaction
- Seller Details
Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intak
- 50% Mid-Market
- 25% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new d
- 50% Mid-Market
- 25% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organiza
- 67% Small-Business
- 17% Mid-Market
1,808 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The intuitive, flexible GRC platform that delivers efficiency and value – your way. Driven by the belief that technology should be an enabler, not a barrier, we created the CoreStream GRC platform
- Information Technology and Services
- 75% Enterprise
- 25% Small-Business
27 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow,
- 67% Small-Business
- 33% Mid-Market
