Best Citizen Request Software
Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.
Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize GIS software and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement.
To qualify for inclusion in the Citizen Request software category, a product must:
Best Citizen Request Software At A Glance
![Verint Case Management Professional [Citizen Engagement]](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-case-management-professional-citizen-engagement.png "Verint Case Management Professional [Citizen Engagement]")
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- Overview
- Seller Details
AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and man
- Government Administration
- 69% Mid-Market
- 31% Small-Business
133 Twitter followers
- Overview
- Pros and Cons
- Seller Details
MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.
- 60% Small-Business
- 33% Mid-Market
- Overview
- Seller Details
Redefine how mission and technology intersect.
- Government Administration
- 47% Enterprise
- 32% Mid-Market
584,078 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.
- 38% Mid-Market
- 38% Small-Business
2,657 Twitter followers
- Overview
- Seller Details
The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Se
- 50% Mid-Market
- 50% Small-Business
- Overview
- Seller Details
ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local gov
- 100% Enterprise
- Overview
- Seller Details
CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.
- 100% Mid-Market
735 Twitter followers
- Overview
- Seller Details
eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.
- 100% Small-Business
- Overview
- Seller Details
GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within a
- 100% Mid-Market
22,925 Twitter followers
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- Seller Details
SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify acce
- 100% Mid-Market
22,925 Twitter followers
- Overview
- Seller Details
SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decis
- 100% Small-Business
- Overview
- Seller Details
Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and
191,253 Twitter followers
- Overview
- Seller Details
Beacon™ provides an interactive GovTech solution allowing users to view public county and city information, tax records, and GIS via a single online portal. Users can create powerful detailed searches
- Overview
- Seller Details
CaseXellence is a low-code intelligent process automation platform that enables public sector enterprises to modernize and transform their legacy infrastructure. CaseXellence has pre-built verticalize
456 Twitter followers
- Overview
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AI-powered chat solutions built for government by people who know government. With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and
