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Best Audio Conferencing Software for for Small Business

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall Audio Conferencing category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Audio Conferencing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Audio Conferencing category.

In addition to qualifying for inclusion in the Audio Conferencing Software category, to qualify for inclusion in the Small Business Audio Conferencing Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Small Business Audio Conferencing Available

(33,948)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Audio Conferencing software
View top Consulting Services for Slack
Save to My Lists
25% off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a messaging application used for communication and collaboration within organizations, offering features such as group discussions, file sharing, and video meetings.
    • Users frequently mention the ease of use, robust search functionality, seamless integrations with other tools, and the ability to streamline team communication and collaboration as key benefits of using Slack.
    • Users reported issues such as notification overload, difficulty in finding older messages or files, occasional performance issues in large workspaces, and limitations in the free plan, including limited message history and fewer integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,426
    Communication
    1,289
    Team Collaboration
    1,127
    Easy Communication
    825
    Integrations
    747
    Cons
    Missing Features
    311
    Limited Features
    274
    Overwhelming Experience
    256
    Not Intuitive
    196
    Notification Issues
    194
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slack features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Quality of Support
    Average: 8.8
    8.8
    Ease of Admin
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a messaging application used for communication and collaboration within organizations, offering features such as group discussions, file sharing, and video meetings.
  • Users frequently mention the ease of use, robust search functionality, seamless integrations with other tools, and the ability to streamline team communication and collaboration as key benefits of using Slack.
  • Users reported issues such as notification overload, difficulty in finding older messages or files, occasional performance issues in large workspaces, and limitations in the free plan, including limited message history and fewer integrations.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,426
Communication
1,289
Team Collaboration
1,127
Easy Communication
825
Integrations
747
Cons
Missing Features
311
Limited Features
274
Overwhelming Experience
256
Not Intuitive
196
Notification Issues
194
Slack features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Quality of Support
Average: 8.8
8.8
Ease of Admin
Average: 9.1
9.1
Ease of Use
Average: 9.2
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
(2,084)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Audio Conferencing software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

    Users
    • Account Executive
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
    • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
    • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,285
    Features
    768
    Call Management
    624
    Helpful
    606
    Calling Features
    590
    Cons
    Call Issues
    708
    Call Functionality
    509
    Connection Issues
    411
    Poor Call Quality
    357
    Call Management
    324
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Quality of Support
    Average: 8.8
    8.6
    Ease of Admin
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

Users
  • Account Executive
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
  • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
  • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,285
Features
768
Call Management
624
Helpful
606
Calling Features
590
Cons
Call Issues
708
Call Functionality
509
Connection Issues
411
Poor Call Quality
357
Call Management
324
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Quality of Support
Average: 8.8
8.6
Ease of Admin
Average: 9.1
8.8
Ease of Use
Average: 9.2
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
295 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®

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(1,719)4.0 out of 5
3rd Easiest To Use in Audio Conferencing software
Save to My Lists
Entry Level Price:$2.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Workplace is a business communication tool from Meta that helps your teams stay connected in a simple and secure way. With familiar features like Live Video and Groups, you can share information, enga

    Users
    • Manager
    • Software Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 37% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Workplace from Meta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    18
    Ease of Use
    13
    Team Collaboration
    9
    Collaboration
    8
    Communication Efficiency
    8
    Cons
    Distraction
    5
    Messaging Issues
    5
    Annoying Content
    4
    Technical Issues
    4
    Work Distraction
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Workplace from Meta features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Quality of Support
    Average: 8.8
    8.3
    Ease of Admin
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2008
    HQ Location
    Menlo Park, CA
    Twitter
    @Meta
    13,715,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119,009 employees on LinkedIn®
    Ownership
    NASDAQ: META
Product Description
How are these determined?Information
This description is provided by the seller.

Workplace is a business communication tool from Meta that helps your teams stay connected in a simple and secure way. With familiar features like Live Video and Groups, you can share information, enga

Users
  • Manager
  • Software Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 37% Enterprise
  • 33% Mid-Market
Workplace from Meta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
18
Ease of Use
13
Team Collaboration
9
Collaboration
8
Communication Efficiency
8
Cons
Distraction
5
Messaging Issues
5
Annoying Content
4
Technical Issues
4
Work Distraction
4
Workplace from Meta features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.2
Quality of Support
Average: 8.8
8.3
Ease of Admin
Average: 9.1
8.8
Ease of Use
Average: 9.2
Seller Details
Year Founded
2008
HQ Location
Menlo Park, CA
Twitter
@Meta
13,715,206 Twitter followers
LinkedIn® Page
www.linkedin.com
119,009 employees on LinkedIn®
Ownership
NASDAQ: META
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InterCall® Reservationless-Plus® is a global, on-demand audio conferencing solution that allows you to conduct and manage a conference call on any device, 24/7/365 without the need to make a reservati

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InterCall Reservationless-Plus Conferencing features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Quality of Support
    Average: 8.8
    8.6
    Ease of Admin
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1986
    HQ Location
    Omaha, NE
    Twitter
    @Mosaicx_
    1,810 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
    Phone
    1-920-954-2900
Product Description
How are these determined?Information
This description is provided by the seller.

InterCall® Reservationless-Plus® is a global, on-demand audio conferencing solution that allows you to conduct and manage a conference call on any device, 24/7/365 without the need to make a reservati

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
InterCall Reservationless-Plus Conferencing features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.8
Quality of Support
Average: 8.8
8.6
Ease of Admin
Average: 9.1
8.9
Ease of Use
Average: 9.2
Seller Details
Year Founded
1986
HQ Location
Omaha, NE
Twitter
@Mosaicx_
1,810 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Phone
1-920-954-2900
(234)4.6 out of 5
4th Easiest To Use in Audio Conferencing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike's communication hub brings businesses together, fostering seamless communication that not only saves you 4 hours a week but also cuts operational costs, ultimately unlocking hidden efficiency an

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Communication
    15
    Email Management
    13
    Chat Features
    10
    Helpful
    10
    Cons
    Missing Features
    7
    Expensive
    6
    Messaging Issues
    5
    Connectivity Issues
    4
    Email Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spike features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    8.8
    Ease of Admin
    Average: 9.1
    9.4
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Spike
    Year Founded
    2014
    HQ Location
    Herzliya, IL
    Twitter
    @SpikeNowHQ
    3,086 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike's communication hub brings businesses together, fostering seamless communication that not only saves you 4 hours a week but also cuts operational costs, ultimately unlocking hidden efficiency an

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 14% Mid-Market
Spike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Communication
15
Email Management
13
Chat Features
10
Helpful
10
Cons
Missing Features
7
Expensive
6
Messaging Issues
5
Connectivity Issues
4
Email Issues
4
Spike features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
8.8
Ease of Admin
Average: 9.1
9.4
Ease of Use
Average: 9.2
Seller Details
Seller
Spike
Year Founded
2014
HQ Location
Herzliya, IL
Twitter
@SpikeNowHQ
3,086 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    All-in-one hosted unified communications platform that enables your team to work from anywhere. With reliable voice, video, and messaging integrated in one solution, we connect you wherever you are —

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infinite Connect features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Quality of Support
    Average: 8.8
    8.3
    Ease of Admin
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Pompano Beach, FL
    Twitter
    @onstreammedia
    585 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
    Ownership
    OTC Pink:ONSM
Product Description
How are these determined?Information
This description is provided by the seller.

All-in-one hosted unified communications platform that enables your team to work from anywhere. With reliable voice, video, and messaging integrated in one solution, we connect you wherever you are —

Users
No information available
Industries
No information available
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Infinite Connect features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Quality of Support
Average: 8.8
8.3
Ease of Admin
Average: 9.1
9.8
Ease of Use
Average: 9.2
Seller Details
Year Founded
1993
HQ Location
Pompano Beach, FL
Twitter
@onstreammedia
585 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Ownership
OTC Pink:ONSM