Call Center Infrastructure (Cci) Software Discussions

My name is Brittany. I would love to discuss with you Cordless.io about my Support and Experience Team. I would love to hear your thoughts further. Would you be interested in talking with me about it? I am proposing to my CEO and CTO and want to get someone already using this software while... Read more

when I want to only see calls from a previous day, what is the best way to do so?

What is the quickest way to check , if the customer has dialled again since the unaccepted call?

Was anyone else sold the Digital First Platform and having issues with it not working, Nice having no one to implement the product, and no support? We have been in implementation for over a year for this product.

Hi, the automation anywhere learning university website is very slow specially if we are watching version 10 videos

pues solo que se puedan poner truchas para que le agarren bien la onda al aircall por que es un progranma muy bueno

Is there any Arab support in 3CX customer support?

We use InContact's Supervisor to monitor our over-the-phone agents, but once the call ends or they finish dialing out to a third party, the agent leg disconnects, so I have to reconnect. On a few occasions, the system allows me to keep my connection, and I can hear their interactions during... Read more

Concerning the latest iteration of the platform

Only premium routes are wing utilized by squaretalk

N/a

If the call recording is done and want to delete it so how to do that in the setting

While in a call, or at the end of a call, when trying to add a phone call to the contacts ist, it takes you into another screen, and by doing this you don't get to submit the disposition or you submit the disposition and then you have to go into activities later and find the call to add to... Read more

Right now we are using a default setup for ourselves but after the update, we need to select the disposition and the sub dispositions separately and it takes our extra time to dispose of the call. It would be really helpful if we get customization for the quick disposition so that we can submit... Read more

como puedo usar mejor.esta aplicacion para mi uso personal antes de usuarla para con formas mi empresa

No more detail required, question is straightforward

I use another software as my CRM and ReadyMode just for dialing. In this set up my lists are filtered outside and just sent to ReadyMode for dialing so I rely heavily on the channels to upload prospect data. Lists seem to be permanently associated with a specific channel at the time of creation... Read more

One of our strongest needs is to connect the Genesys data with our backend environment, mostly running with Google suits. It will be very helpful if we could connect Genesys with data lakes.

Any suggested or recommended resources or reference to explore what I can do with it?

How can I use this to send messages to customers? Can I also send images to all customers? and how can I do it?

Calls are being kept waiting in the line and there are no details to get back to those customers.

Go to the application commercial center on my iOS or Android cell phone. Find the Skype for Business application. Tap the download button, and afterward sign into the application with my Microsoft 365 qualifications when it's introduced. Award the application authorizations to my contacts,... Read more

MS teams, Slack have integrated other softwares, plugins into their user interface. When is Skype planning to do the same?

Because right now, the Philippines was still using a digital transaction in almost 3 years.