It's app integrations and talking and texting capabilities. It has an easy to use interface and requires no coding experience. Review collected by and hosted on G2.com.
It has high monthly charges for each number. Review collected by and hosted on G2.com.
You can make calls around the Globe through Toky. Plus every recording has its own unique URL and you can also download call recordings. It also allows us to download a call transcript. Through Toky, we can send text messages and also leave manual and automatic voicemails. It also gives you the ability to transfer calls on the other extensions. Review collected by and hosted on G2.com.
You cannot send emails or run email cadence through Toky. If a customer or prospect does not pick-ups the call it does not considers it a call. Even the valid nos. that do not give any dial tone for a moment while making a call are not considered to be a call in Toky. Calling on the restricted nos. are also considered call attempts. Interface for checking total dials of the day and your personal dials as an agent is quite complex. Regardless of integrating Toky with Salesforce, the call notes added on Toky do not get reflected on Salesforce. Review collected by and hosted on G2.com.
Straightforward, easy to use platform with great reporting! Review collected by and hosted on G2.com.
The whispering feature could use some help with better outlining of what the symbols (whisper/mute) mean on the call. The help center article they have also doesn't define this. It's confusing as to what symbol means what without testing it out. Review collected by and hosted on G2.com.
Toky allows choosing from a range of phone numbers depending on where I have to call ( different cities area codes), relatively good rates for international calls and SMS, that I have to do a lot for work Review collected by and hosted on G2.com.
Though there is an extension number in my profile settings, I still ( after 2 years of using the tool) haven't found a way to receive calls- neither on desktop nor on mobiles. No notifications ( I get to miss incoming messages as well, as they get pushed down by the newer messages ( I get to miss incoming messages as well, as they get pushed down by the newer messages) Review collected by and hosted on G2.com.
Absolutely nothing unfortunately. This had been a mistake to switch to them. Review collected by and hosted on G2.com.
I switched to Toky from Aircall after using it for 2 years and what a mistake I have made.
The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also cannot save the contact from the desktop app. You have to use the browser and login to do that.
The phone app will not answer any phone calls. It just doesn’t work. I am using iPhone 11 with iOS 14 and this app just buggy. If do manage to call out and talk to a customer via the phone app, when you finish the call, it still will show that you’re on call forever until you force close the app.
Their support chat took 4 hours to help me answer 3 questions. They don’t respond on time and seem to not care. If you check their reviews on G2.com, they have the lowest customer service rating of any voip app I’ve seen. I should’ve checked that before switching.
Do yourself a favor and use anyone but them. Review collected by and hosted on G2.com.
We use Toky for political meetings with 200 attendees that watch a livestream. We use MyMeet.no as speechlist and digital meeting software, and when a delegate needs to speak he adds himself to MyMeet and the Toky operator sees that and use the Toky excellent powerdialer. Review collected by and hosted on G2.com.
The way we use Toky there is no cons for us. That is why we come back to Toky solution and will use this for future political meetings where we can not meet. Review collected by and hosted on G2.com.
I have been used the Toky for calling my Clients mainly international clients. For several year i have been used this Toky for dialing, sending a voice message to the client if they are not picking the call, we can record the call while we are speaking sending sms . This toky is cheap and very easy tool to use and communicate with our clients. we can access our reports also through Toky Review collected by and hosted on G2.com.
There is no dislike in this toky since it is user friendly and for calling it is very useful through toky we can dial to any countries Review collected by and hosted on G2.com.
Ease of implementation, call quality, and the good customer service they have. They respond very quickly and resolve any questions immediately. Review collected by and hosted on G2.com.
Some sections of the service settings were a bit hidden and it was difficult to find them. They have improved it with the latest restructuring of the panel they have done. The call quality is very good. Review collected by and hosted on G2.com.
Use of use of the desktop portal, the 3rd party integrations and the mobile app Review collected by and hosted on G2.com.
Nothing, deeper integration with 3rd party software is coming and will prove even more useful. Review collected by and hosted on G2.com.
Customer service and it is quite an intuitive software to use. Review collected by and hosted on G2.com.
The software also has functionalities pending development that for our company is a must-have. Such as:
* Mobile number from Spain
* That the branched option of an IVR has independence from the IVR and can be diverted to an external number
* That it is possible to migrate to Hubspot the information of whether a user has pressed 1 or 2 Review collected by and hosted on G2.com.
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Pricing provided by Toky.
