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32 Toky Reviews
Overall Review Sentiment for Toky
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Works great and automatically logs calls with our CRM system Review collected by and hosted on G2.com.
Only commentary would be I wish we could start taking notes pre-call and then continue taking notes post-call with the Mac App. You can ONLY take notes while calling, if the caller or you hang up and forget to click enter to confirm your notes, it's lost. Must be able to take notes and sync to CRM post-call. Review collected by and hosted on G2.com.
The price...
Since the beginning it was the most affordable price. We can implement our call center and scale on Toky. Review collected by and hosted on G2.com.
The zoho crm integration is not native on Zoho. A few information and details get left of. Like the information about the calls on the user profile and the call information on the desk plataform. Review collected by and hosted on G2.com.
The bad end interface is easy to navigate so IVRs are super simple to set up and change. This also makes it easy to access VM, listen to call recordings, etc. Review collected by and hosted on G2.com.
Toky has some technical issues. We've often had issues with calls dropping, apps displaying error messages, calls having delay or static on one end, etc. Customer service is kind and responsive but they really don't follow up unless you nag them. At this moment, I have a call issue (static on one end of calls for a particular user) that I reached out to them about last Thursday. To date, I haven't heard back. Review collected by and hosted on G2.com.
I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy. Review collected by and hosted on G2.com.
Once I changed password it remains in all the account only if you logout by yourself. Once password changed allthe devices should be logged out automatically. Review collected by and hosted on G2.com.
I like the simplicity- its ease of function and simplicity in design. - Toky is really a good app for sales teams to bulk dial into countries / territories. Review collected by and hosted on G2.com.
Its bandwidth heavy if you use it from your laptop or computer - the app works well, however the forward (to your cell number while offline) is laggy sometimes - This is only for the general line number forwards and not direct line forwards. Review collected by and hosted on G2.com.
Toky service is very flexible and everything you want to do you can, but the most amazing it's their support people. Review collected by and hosted on G2.com.
I'm sorry we haven't moved earlier to Toky! We should have moved to Toky a long time ago when we first got to know them. Review collected by and hosted on G2.com.
Toky works very well for single-agent or multi-agent helpdesk scenarios. Their desktop client is top notch and their Android client works well too though we had some issues with bluetooth. It gracefully handles multiple people using multiple numbers and has a built in voice tree. Support is top notch. Been off and on with them for years for various reasons and had some terrible experiences at other providers. Review collected by and hosted on G2.com.
There is some "polish" missing on some small things including their click-to-call widget which is not optimized for SEO purposes and their Android app which has some issues with bluetooth. Review collected by and hosted on G2.com.
