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Quality Analyst

What is the best way to filter per day

Asked over 2 years ago

when I want to only see calls from a previous day, what is the best way to do so?

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TW

Unified Communications and Contact Center Expert. Engineering Resource Provider. Innovation on Demand.

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Answered over 2 years ago

Depends on what Recording Software you have. I.E. NICE you can create perpetual reports that will load that data all into one view for you. Some software does not allow for that kind of customization. A fail safe would be to inquire with you IT/Admin team who runs the systems and request that data.

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