The real-time monitoring capabilities have been incredibly helpful in keeping track of my team's progress, and the user-friendly interface makes it easy to navigate and customize alerts. Secure data handling is also a big plus for me, as I work with sensitive client information. What I appreciate most about Teramind is that it provides valuable insights into my team's productivity and helps me make informed decisions to improve efficiency. Furthermore, the platform offers a variety of features that can be tailored to suit different industries and workflows. Overall, I highly recommend Teramind to any business looking for a reliable remote team management tool. Review collected by and hosted on G2.com.
I am using Teramind for our remote team management and while there are many things I like about it, there were also some concerns that I had. On the positive side, Teramind offers a user-friendly interface and robust features like real-time monitoring, customizable alerts, and secure data handling that helped me track my team's progress and improve productivity. However, the cost of Teramind was a bit high for my small business, and the initial setup was complex. Additionally, I noticed that Teramind was resource-intensive and impacted device performance, which could be frustrating. Lastly, the variety of features and options available made for a steep learning curve, and the privacy concerns related to the extensive monitoring capabilities did give me pause. Overall, I think Teramind is a good remote team management tool, but it's important to consider these concerns before making a decision. Review collected by and hosted on G2.com.
136 out of 137 Total Reviews for Teramind
Overall Review Sentiment for Teramind
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We've been using Teramind in our operation for a few years and recently we were configuring it for our planning for this year and it wouldn't be done without Gabriel Figueiredo's assistance, he's very knowledgeable, kind, efficient and by far his intervention it's been key for our plans to work in the company. Thank you for the assistance, we definitely recommend Teramind for monitoring and security as we do. Review collected by and hosted on G2.com.
Some agents cannot be heard because their computer is silent, we'd like that to be fixed because we've contacted tech support and the issue was partially fixed but not resolved. Review collected by and hosted on G2.com.
The ease of its use to be able to monitor people as well as how discreet it is in terms of installing the software on any computer. And the option of being able to remotely control the equipment as well as being able to pass on its use at the time the administrator wishes. Review collected by and hosted on G2.com.
The first thing is the cost, I see that it is a bit high based on the number of clients that one can have, since the higher the number of employees the cost becomes abysmal, and the other is the small number of dashboards that come out by default Some don't understand each other very well. Review collected by and hosted on G2.com.
First of all from a view of a system administrator, teramind software uses the most recent technologies to operate. In a single virtual machine It has got too many different applications. All applications run in a harmony and operate well. We are using on-prem. instances on our local datacenter.
Second best thing about teramind is the support. When we got some error on we just write a little message to chat than our support technician start to taking care of us in no time. Review collected by and hosted on G2.com.
There is only one thing, on support portal we need to start a chat with a technician, Old school ticket system is more efficient I think. Review collected by and hosted on G2.com.
Teramind allows that we can use it in an easiest way, you can download it quickly, have great customer support if you have issues. I used it everyay and what I love more its that it does not affect your work with intrusive pop-up for screenshots. All my team and I were using it in the insurance agency and helped allow to increase productivity without having micromanagement. Review collected by and hosted on G2.com.
The thing I idlike it's that the file you download it's really difficult to delete from your device, what it's odd, specially when you change devices. Review collected by and hosted on G2.com.
Teramind is a fantastic tool for monitoring user activity/productivity but can also be used to help when troubleshooting IT issues. We implemented it over 5 years and use it on a daily basis, there is a rich feature set and the support is second to none. Review collected by and hosted on G2.com.
Very occasionally the agent updates will fail due to a conflict with antivirus applications but after the initial teething problems we haven't experienced any issues. Review collected by and hosted on G2.com.
This software offers comprehensive monitoring and analytics capabilities that are unparalleled. Its user-friendly interface makes it easy to track employee activity, detect potential threats, and boost productivity effortlessly. With Teramind, I feel empowered to manage my team effectively while maintaining a secure work environment. Highly recommend it! Review collected by and hosted on G2.com.
While Teramind's features are impressive, I encountered occasional glitches in the system which disrupted workflow. However, their customer support team was incredibly responsive and worked tirelessly to resolve the issues promptly. Despite the hiccups, their dedication to customer satisfaction shines through, making them a trustworthy partner in enhancing workplace efficiency. Review collected by and hosted on G2.com.
Our organization has received mulitple benefits from using Teramind and its features. It monitors activity quite capably and provides real-time insights into what employees are doing on their computers. That kind of awareness and visibility allows us to identify and prevent threats while also monitoring employee productivity and compliance.
The interference is user-friendly. Not just IT administrators but also-technical users find it easy to use so that they get most out of Teramind. It offers intuitive reports and deep analytics that facilitate informed decision-making and imporovement in areas that pose hurdles.
Another useful feature is the ability to set a coustom policies and automated alerts. We can set up rules and triggers for our specific business needs and respond proptly to any suspecious and unauthorized activities. Review collected by and hosted on G2.com.
The initial setup and configuration is a bit complicated and time-consuming. It was slightly troublesome to fine-tune the policies to align with our organization's unique requirements, even though it was a one-time process. The good part is that the support team is always ready to assist. Review collected by and hosted on G2.com.
Teramind gives me the peace of mind of knowing my agents are actually being productive and not actually faking the fact that they are working. Since I'm able to set Risk limits this automatically alerts me if they are doing something that is not work related. Review collected by and hosted on G2.com.
Would love the ability to make a trigger take a snapshot of agents loggin in late automatically instead of having the start of their shifts recorded and then getting alerted of a late login. Review collected by and hosted on G2.com.
