SmartDraw has many templates and symbols to help me create content that’s easy to comprehend at-a-glance and adds a wow factor to my presentations. I also use it to brainstorm ideas, organize projects, collaborate with colleagues, and coordinate team meetings using project charts and mind maps. The customer service is exemplary. I receive the help I need from a person rather than digging for answers online. Vanessa is awesome! Review collected by and hosted on G2.com.
I use SmartDraw for so many things that it is challenging to find a feature or functionality that I dislike. If I had to wish for a new capability . . . . it would be the ability to have real-time collaboration. I was told that they’re working on it, which is exciting! Review collected by and hosted on G2.com.
294 out of 295 Total Reviews for SmartDraw
Overall Review Sentiment for SmartDraw
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SmartDraw has a lot of templates and is easy to use, plus there are a lot of training videos so new users can get started quickly. It can be run standalone or embedded as an App in Teams, and can be configured to use Microsoft 365 online storage space to hold documents. We have a site license and it was very easy to set up single sign on using SAML. Review collected by and hosted on G2.com.
We migrated most people onto SmartDraw, but there are some advanced features in Visio that SmartDraw doesn't have yet - one of our electrical design engineers tried to make SmartDraw work for him but felt it couldn't handle his circuit diagrams. Review collected by and hosted on G2.com.
Extremely easy to use and deploy out to users. It takes no time to get people up and running with their flows. When we switched we were up and running so fast.
It's extremely fast to map out ideas or processes. Customer support is always really great and responsive. Review collected by and hosted on G2.com.
Sometimes the automation needs to be manually manipulated to get what you are really after or to correct it once you remove parts. Review collected by and hosted on G2.com.
Different types are available when downloading a project. And the quality, precession of the image is mind blowing. Review collected by and hosted on G2.com.
1)Accessing SmartDraw from a mibile device needs improvement. The project rarely opens up and mostly gives a server timeout error message which forces to close the tab.
2)The interface when opened from a mobile device is restricted due to the menu bar taking most of the screen space.
3) A better option to resize the whole project would be easier.
4) The layout options are limited and should havr been more varieties to try on. If not the layout, at least fixtures or modern day to day amenities, cars, public facilities. Airport etc Review collected by and hosted on G2.com.
As part of my work role, I need to be able to depict accuate timelines of a series of events in an easy to read, diagramatic format, and SmartDraw includes that capability. The program is quite fun and eay to use, and allows for a consistently professional end-product to be created. Initially, being new to SD. I experienced several hinderances, but thanks to the patience and knowlede of a most wonderful customer support person, Ms. Vanessa Solis, I was professionally guided through the issues I was experiencing (not Smart Draw issues, but end-user issues), and now I am able to use SD with even more ease and proficiency - thanks indeed to Ms. Solis. It seems to me that Ms. Solis went above and beyond to assist me. She made a tiny video one day, and another day, she even set up a ZOOM tutorial event with me so that all of my issues could be addressed. I am very grateful to her for her kindness, patience and professionalism. SD is very fortunate to have a customer service rep of her caliber. Thank you! Review collected by and hosted on G2.com.
I have only used one of the many diagram formats within SD, so I do not have a lot of experience to be able to answer this very thoroughly. Iniatially, I had several aspects that I was not enjoying about SD, but after being coached by Ms. Vanessa Solis as to the correct way to utilize the various features within SD, I no longer have any dislikes. Thank you. Review collected by and hosted on G2.com.
Mainly, I use the mechanical and piping diagram templates. The simple interface makes it very easy to use. I really like that you can make your own symbols and save it in a library for later use. I like how it is website based aswell, it does not take any physical storage, only cloud. Review collected by and hosted on G2.com.
The symbol library is missing some symbols. Since i am from australia, some symbols might be different and i will need to draw my own symbols. The line snaps are also hard to use sometimes, the lines would snap to something else instead of the one i wanted to, and it is very hard to adjust. The aligning tool could be a bit more intellect and accurate. Review collected by and hosted on G2.com.
The ease of access, the general availability to produce whatever you need, the simplicity of the pre-programmed designs, shapes and functions. The ability to save multip projects and integrate across multiple platforms. The customer service is phenomenal, it is very easy to get in touch with someone and getting responses are generally same day. The access to account reps and the help desk is unmatched with other online softwares. Review collected by and hosted on G2.com.
The only thing I would change is having more options for construction-related items that you would find more on CAD drawings and having the ability to save more documents on the site vs. using our own cloud storage. Other than that, it is perfect and meets our needs. Review collected by and hosted on G2.com.
Smart Draw was easy to navigate, results were as expected. I needed something for our contractor quickly and this did the job. Review collected by and hosted on G2.com.
I found changing my plan to 3D was a challenge, I will need read instructions more to figure it out Review collected by and hosted on G2.com.
Variety of templates and number of features. Review collected by and hosted on G2.com.
Somewhat challenging to free-style ORG charts, but that may be due to my lack of ramp-up experience. Review collected by and hosted on G2.com.
This is the best software to track the progress of the Software and also very helpful to create design structures during the development stages. We regularly use to create DFDs and UML . Also our time division of various SDLC cycle is made with SmartDraw. Review collected by and hosted on G2.com.
I dont think there is anything to bad about SmartDraw. Review collected by and hosted on G2.com.
Simple, intuitive and easy to implement as a scale drawing tool is fast. Unless designing for machine 3d fab, this is all I need as a DESIGN ENGINEER. Do not need IT headaches or gliches in wiz bang software. I have about 60 hours of using this now and love it for its simplicity. Flexible on how information is displayed without locking my creative talents in an IT box. Does not penalize the user for experimenting. Customer support responded to me on a weekend and after hours - very nice. One click and application starts then one more click on my project and my design is right where I left it. Use this platform 4-6 times a day. Super simple to save as other file types to get images to others for review. I like to do my calcs on separate applications then paste completed tables into the Smart Draw project so do not want an integrated complicated application. My recommendation to Smart Draw developers is spend time creating objects that are useful to pluck and keep this platform SIMPLE like it is. Review collected by and hosted on G2.com.
No dislikes for what it is which is a simple platform for scale drawings for the common person needing a simple CAD application. Takes maybe 10 minutes to get going and then by experimenting, more skills are naturally developed for each user's needs. Review collected by and hosted on G2.com.
