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Hornbill

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137 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
1995
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Hornbill Reviews

Review Filters
Profile Name
Star Rating
95
38
4
0
0
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
03/15/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great

Being able to automate with AD and other Databases
KL
Ketan L.
03/15/2022
Validated Reviewer
Review source: Organic

Hornbill service manager

It's very flexible and works as the user required. Very stable product - Once configured it works.
NG
Nasim G.
03/15/2022
Validated Reviewer
Verified Current User
Review source: Organic

Hornbill Service Manager is easy to use for customers and analysts

Hornbill is very easy to use, with a clean customer portal. It makes raising a request very easy for the customer, with all the useful info (active requests, bulletins, faq) on one page. Analysts also need very little training, I just send them a one-page help guide and have had no complaints. It is very cost-effective and admin of the system is simple, especially for staff with no previous application/ programming background (link me). The vendor is very responsive to us as customers, and there is a large community on their forum sharing tips and getting feature requests supported.

About

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HQ Location:
Ruislip, UNITED KINGDOM

Social

@Hornbill

What is Hornbill?

Hornbill is a cloud-based software company that specializes in collaborative business applications. Their platform offers a range of solutions designed to streamline business operations, enhance team collaboration, and improve customer service. Hornbill's software suite includes tools for IT service management, enterprise service management, and automated workflow management, all designed to facilitate digital transformation across various business functions.The focus of Hornbill's solutions is on creating a simple, engaging user experience, underpinned by robust, enterprise-grade technology. The platform's flexibility allows it to be customized to meet the specific needs of different organizations, supporting their unique processes and workflows.Noteworthy for its innovative approach to service automation, Hornbill leverages cutting-edge technology to provide real-time insights and control, optimizing both internal operations and customer-facing processes. The company is committed to continuous improvement, frequently updating its offerings based on customer feedback and the evolving landscape of business technology.

Details

Year Founded
1995