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Hornbill

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4.5 out of 5 stars
137 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
1995
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Hornbill Service Manager

137 reviews

Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

Profile Name

Star Rating

95
38
4
0
0

Hornbill Reviews

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Profile Name
Star Rating
95
38
4
0
0
GH
Gillian H.
03/02/2021
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive user interface and easy to use

|Hornbill Service Manager
workflows are reliable and consistent, ability to log calls via the portal, quick and easy to log calls via the portal
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
03/02/2021
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to use

|Hornbill Service Manager
Viewing all the notes of the incident within the ticket and showing every update within the ticket. Being able to see what the previous technicians has done by updating the tickets and can easily be assigned to other teams. Getting a email notification of new tickets and also when tickets are updated. We can search for previous closed and resolved tickets and the outcome of these tickets. Also can link kbs to the ticket and search for kbs within hornbill of known issues and fixes. Can send emails directly to the user within the hornbill ticket. Easy to see the information on the overview page and the priority of the ticket.
Verified User in Research
AR
Verified User in Research
03/02/2021
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Service Manager

|Hornbill Service Manager
Everything, its easier to navigate around and easier to get to any part of the system in a number of clicks. Its a very good product, user friendly and very appealing for the first time users but the switch on process need to be abit more focused on outcomes in terms of how its going to operate after switch-on because once the HB specialist leave , you are left with needing to do all the things by yourself and depending on chargeable expert services each time you want something changed. Other than the the wiki there are no other documentation to refer to. The switch on videos don't cover the the practical things like tweaking certain aspects of the product. The Community while helpful takes time to get something working from there. In my opinion HB need to come up with two extensive manuals, a User guide and a Systems Administrators Guide both with practical examples of what is expected when the product goes live. Its good to say the product is highly configurable and you can do that yourself but without understanding the way the system is setup it becomes very difficult to support.

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HQ Location:
Ruislip, UNITED KINGDOM

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@Hornbill

What is Hornbill?

Hornbill is a cloud-based software company that specializes in collaborative business applications. Their platform offers a range of solutions designed to streamline business operations, enhance team collaboration, and improve customer service. Hornbill's software suite includes tools for IT service management, enterprise service management, and automated workflow management, all designed to facilitate digital transformation across various business functions.The focus of Hornbill's solutions is on creating a simple, engaging user experience, underpinned by robust, enterprise-grade technology. The platform's flexibility allows it to be customized to meet the specific needs of different organizations, supporting their unique processes and workflows.Noteworthy for its innovative approach to service automation, Hornbill leverages cutting-edge technology to provide real-time insights and control, optimizing both internal operations and customer-facing processes. The company is committed to continuous improvement, frequently updating its offerings based on customer feedback and the evolving landscape of business technology.

Details

Year Founded
1995