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Hornbill

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137 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
1995
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Hornbill Reviews

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Profile Name
Star Rating
95
38
4
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0
Verified User in Retail
AR
Verified User in Retail
03/29/2022
Validated Reviewer
Review source: Organic

FatFace Hornbill Experience

Hornbill Service Manager enables you to have the autonomy to manage your services in the way that works best for the team in real time. Being able to be dynamic with the settings is a real benefit for us.
Simon A.
SA
Simon A.
ICT Operations Manager at Southend on Sea Borough Council
03/22/2022
Validated Reviewer
Verified Current User
Review source: Organic

A feature rich service management solution and good value proposition

Excellent workflow engine allowing you to configure both quick and simple solutions, with the ability to add in complex workflows as your own processes mature.
HG
Hayley G.
03/22/2022
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic Customer Service and Progression over the years

My Company has been a Hornbill customer for 5 years now. It is a younger ITSM solution so not as advanced as some of its competitors. However, the speed at which they are churning out new solutions is amazing and they are quickly catching up. The reason we have remained with Hornbill for so many years though is because they have to be the best company I have worked with in regards to their customer service. Nothing is too much, they go above and beyond when it comes to helping out and are always at the end of the phone. No request is too much to ask.

About

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HQ Location:
Ruislip, UNITED KINGDOM

Social

@Hornbill

What is Hornbill?

Hornbill is a cloud-based software company that specializes in collaborative business applications. Their platform offers a range of solutions designed to streamline business operations, enhance team collaboration, and improve customer service. Hornbill's software suite includes tools for IT service management, enterprise service management, and automated workflow management, all designed to facilitate digital transformation across various business functions.The focus of Hornbill's solutions is on creating a simple, engaging user experience, underpinned by robust, enterprise-grade technology. The platform's flexibility allows it to be customized to meet the specific needs of different organizations, supporting their unique processes and workflows.Noteworthy for its innovative approach to service automation, Hornbill leverages cutting-edge technology to provide real-time insights and control, optimizing both internal operations and customer-facing processes. The company is committed to continuous improvement, frequently updating its offerings based on customer feedback and the evolving landscape of business technology.

Details

Year Founded
1995