The Salesforce integration "contact pad" is a great addition to have when you're call center works in Salesforce. It simplifies a lot and allows us to enable features that improve not only the quality of our business, but also WHAT we can offer.
The support team (salesperson, success managers, and support) are excellent. I forget that their support team is for a telecom company (which, in my experience, are often terrible). These people are excellent! Análise coletada por e hospedada no G2.com.
- The design platform (Interaction Architect) is a little odd. It works, but I think it could use an overhaul.
- Some of the admin portal is a little confusing how it works. You get used to it, but there are better admin portals out there that could help give them ideas how to simplify the process.
- Cost is higher than I had hoped. Análise coletada por e hospedada no G2.com.
96 de 97 Avaliações Totais para Vonage Contact Center (formerly NewVoiceMedia)
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Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Análise coletada por e hospedada no G2.com.
Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Análise coletada por e hospedada no G2.com.
The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Análise coletada por e hospedada no G2.com.
What personally feel the pricing part. If vonage can reduce the cost that will be the best. Análise coletada por e hospedada no G2.com.
Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Análise coletada por e hospedada no G2.com.
Now i have any essue in Vonage i am happy this service thakyou vonage Análise coletada por e hospedada no G2.com.
I have been using Vonage since last month and it's great for texting and calling Internationally without any network disturbance and it is very easy to use. Análise coletada por e hospedada no G2.com.
sometimes it works very slow plus some texting issue on few numbers rest everything is good. Análise coletada por e hospedada no G2.com.
Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Análise coletada por e hospedada no G2.com.
I love this tools
Pricing and limited customization for certain features Análise coletada por e hospedada no G2.com.
Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Análise coletada por e hospedada no G2.com.
Messaging issue now these days rest everything is good. Análise coletada por e hospedada no G2.com.
Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Análise coletada por e hospedada no G2.com.
One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Análise coletada por e hospedada no G2.com.
His integration with crm and his ai driven featuer. I am using it alot as of now and it helps me in every step Análise coletada por e hospedada no G2.com.
Probably his master features. took too much time for unerstand and time taken as well Análise coletada por e hospedada no G2.com.
O Vonage Contact Center oferece uma integração robusta com o Salesforce, facilitando o gerenciamento e o acompanhamento das interações com os clientes dentro de uma plataforma unificada. Os recursos de monitoramento de chamadas em tempo real e relatórios da ferramenta são úteis, permitindo que nossa equipe mantenha altos padrões de serviço. Além disso, a facilidade de uso e o processo de implementação simples significaram que nossa equipe pôde se adaptar rapidamente sem treinamento extensivo. O suporte ao cliente é responsivo e ajudou a resolver problemas prontamente, o que é crucial para manter nossas operações. Análise coletada por e hospedada no G2.com.
Embora a integração com o Salesforce seja geralmente forte, há limitações nas opções de personalização. Encontramos alguns desafios ao tentar adaptar certos recursos para se ajustarem melhor aos nossos fluxos de trabalho específicos. Análise coletada por e hospedada no G2.com.
The best feature is I like that integration with salesforce, or cloud based flexibility Análise coletada por e hospedada no G2.com.
I would say pricing or maybe third pary integration Análise coletada por e hospedada no G2.com.
