Avaliações e Detalhes do Produto de Sprout Social

O melhor do Sprout Social é que tudo o que você precisa para gerenciar e entender o gerenciamento e o desempenho das suas redes sociais está tudo em um só lugar. É fácil de acessar e tudo faz sentido. O Sprout pode lidar com várias plataformas e contas, tornando-o perfeito para uma pequena agência como a minha. Análise coletada por e hospedada no G2.com.

Às vezes, pode haver problemas ao conectar-se com contas. Por exemplo, privilégios de administrador para um dos meus clientes estavam com outra agência que havia falido. Não conseguimos recuperar as senhas e privilégios, e não conseguimos conectar as contas ao Sprout. Mas isso não é tanto uma questão do Sprout quanto é uma questão do Meta. Análise coletada por e hospedada no G2.com.

A interface do usuário, a facilidade de uso e as ferramentas abrangentes são incomparáveis. O agendamento, planejamento e relatórios de mídia social são os melhores que já usei. Com integrações de IA, como horários de postagem otimizados, nossas plataformas de mídia social prosperaram ao longo do ano com o Sprout. Análise coletada por e hospedada no G2.com.

O investimento na Sprout é caro. Tivemos que cancelar algumas outras assinaturas para fazer nossa linha Sprout funcionar -- embora estejamos felizes por termos feito isso, não poderemos atualizar nosso tipo de conta tão cedo. Análise coletada por e hospedada no G2.com.

Sprout Social has an easy onboarding process, with reports immediately available for all basic measures for paid campaigns and organic campaigns, split up by network, by post, or aggregated for your company. It's easy to switch between different platforms and dates, add unique views, and the tagging feature easily lets you sort by campaigns and topics. Additionally, the Listening feature is nice to be able to get a bird's eye view of the chatter surrounding your company online; this adds a nice layer to our social reporting outside of our own posts. Análise coletada por e hospedada no G2.com.

The AI needs some work. The social sentiment is routinely way off - so much so that we can't use it, though it's a feature we'd really like to have. There have also been some issues with being able to integrate Sprout paid data into Looker and our own internal dashboards (though this may be a legal issue and not a Sprout issue itself). Análise coletada por e hospedada no G2.com.

The most helpful part about Sprout Social is the ability to schedule social media posts far in advance. It's very easy to go back to previous posts and duplicate them for the future. It's also great to be able to go back in time to a year previous to see what specifically was posted when and where. I am the sole user of Sprout Social at our company, and I use it every day. Análise coletada por e hospedada no G2.com.

One of the downsides I've found is the Sprout Social app. I don't find the app to be as useful as the website. Análise coletada por e hospedada no G2.com.

Minha coisa favorita sobre o Sprout Social são seus poderosos recursos de relatórios e análises! A plataforma facilita o entendimento, em tempo real, de qual conteúdo está tendo melhor desempenho. Relatar aos executivos é rápido e sem complicações, economizando tempo e esforço. Além disso, integrar o Sprout na minha rotina diária de mídia social foi muito fácil—fazer login e começar é tão simples quanto possível! Análise coletada por e hospedada no G2.com.

Eu adoraria ver mais insights do LinkedIn, já que essa é nossa rede social número 1. Por exemplo, mostrar mais do que os concorrentes estão compartilhando no LinkedIn. Acho que isso seria super útil! Análise coletada por e hospedada no G2.com.

Reports - Pre-built reports are great and the visual aspects of them are very helpful for when I'm doing reporting to people who are not in SproutSocial

Smart Inbox - Makes replying to queries and questions easy Análise coletada por e hospedada no G2.com.

Listening - Really wish that the capabilities of listening were stronger for platforms like LinkedIn. It basically monitors what is already being captured in my Smart Inbox Análise coletada por e hospedada no G2.com.

Tenho usado o Sprout há anos! É uma ferramenta incrível e me ajuda muito como gerente de mídias sociais. Sou uma equipe de uma pessoa, então me ajuda com agendamento e relatórios. Análise coletada por e hospedada no G2.com.

A desvantagem é eles tentarem constantemente vender mais. Eles têm muitos produtos ótimos, mas não temos muito orçamento para mais. Aprecio a equipe de vendas fazendo seu trabalho, mas às vezes a venda agressiva é demais. Análise coletada por e hospedada no G2.com.

I love everything about Sprout. The full calendar view of what I'm going to be posting per month is really helpful in determining strategy and what content we might be missing. I'm looking at the full calendar every single day. I'm a big fan of the weekly Sprout reports, which show how one week performed compared to the week before. I always take the time to look at those. They are a big help, especially since I'm pretty busy and don't want to have to log everything into the Reports section all the time. The reports section is nice. I'm only on the basic plan, but still get plenty of data to share with my executive team about all of our social accounts. Análise coletada por e hospedada no G2.com.

In the publishing calendar, I want to be able to look back past one year. This would be helpful for me to know sometimes and make the reporting a little easier to do. If I did a report from 2 years ago and saw a spike in engagement on the day and wanted to see what we posted, I would need to scour our organic feeds to find the date I'm looking for. There are also some discrepancies in the reports that I know Sprout is working on.

There have also been some issues with our Smart Inbox. I don't have the ability to view something on the external platform if I wish to. This would be helpful because we have multiple Facebook accounts with the same name, and I want to see which one was mentioned in something. But there's no way for me to view it on Facebook, so I have to actually go to Facebook and find it. There have also been notification issues in the Smart Inbox with two of my other users. Notifications that I was getting, they were not. Análise coletada por e hospedada no G2.com.

I primarily use Sprout Social for three things: Pulling reports, scheduling content, and managing inboxes. The smart inboxes allow me to keep the six channels I manage organized and orderly. The custom reports allows me to build the right data pull for any presentation or report that I need to send out across the organization. The scheduling tool allows me to easily plan content, move things around as needed, and even send content directly to my phone for further customization.

I also have always loved the reps I've worked with. This is now the third org that I've used Sprout at and the account managers I've worked with are always SO wonderful. They're helpful, provide personalized support, and are also always willing to try and customize plans for our specific needs. Análise coletada por e hospedada no G2.com.

I wish more tools were available for more of the plans. I.E. basic listening access that can let users play with the listening tool in its most basic form before deciding to upgrade further. It's a tool that is hard to understand its value without actually using it. Análise coletada por e hospedada no G2.com.

Sprout allows me to see all of my social media accounts in one place and manage them...but that is hardly my favorite part about the company. My actual favorite part is the supportive team and the innovation that is occurring. When I started as a team of one, the platform had more features than I could even find the time to explore, but since our team has expanded, I continue to find more value. Análise coletada por e hospedada no G2.com.

I dislike that Sprout has not solved the problem of not getting data from LinkedIn. But this is not unique to Sprout, and my hopes actually remain really high that if anyone is going to solve it - it might be them! Análise coletada por e hospedada no G2.com.