Avaliações e Detalhes do Produto de ServiceNow IT Operations Management

Temos usado esta ferramenta nos últimos 4 anos e a achamos muito amigável, pois possui uma interface intuitiva para trabalhar. Tem uma boa base de conhecimento e treinamento. Muito fácil de implementar, pois pode ser acessada através de interface web também. Pode ser facilmente integrada com outras ferramentas e tem um bom suporte ao cliente. Temos apoiado nossos clientes nos últimos 4 anos nisso para a gestão regular de serviços. Análise coletada por e hospedada no G2.com.

Não há nada na plataforma ServiceNow de que eu não goste. Análise coletada por e hospedada no G2.com.

I have used Service Now in my previous role as an incident manager. The ability to view ongoing incidents in a simple UI. It's easy to get a quick understanding of the current status of each incident. This makes it easier to support customers. Análise coletada por e hospedada no G2.com.

Not much although the UI builder can be a little difficult to navigate. Análise coletada por e hospedada no G2.com.

Below are some of the main features that I personally like:

1. Gain visibility into the IT environment, both on-premise and cloud by using Discovery, along with seeing the impact of applications on business services with the help of Service Mapping.

2. Predicting issues and automating resolutions with AI powered capabilities.

3. ITOM includes AI-powered platform capabilities so we can share data from one system of action, use intelligent automation, and provide a modern, mobile interface.

4. It also helps in Transforming the business with a single, unifying platform for digital business with the help of the underlying single source of truth - the CMDB (Configuration Management Database) Análise coletada por e hospedada no G2.com.

The main issue that I have observed with many customers working on ITOM is its associated cost. ServiceNow ITOM can be fairly expensive which could prove detrimental for smaller companies or those with budget constraints. Análise coletada por e hospedada no G2.com.

Ease of raising and monitoring of production incidents and problem tickets Análise coletada por e hospedada no G2.com.

Difficult to create custom reports without the help of admins Análise coletada por e hospedada no G2.com.

How the tool helps me better understand the data, and how I can navigate and use it to have accountability of other teams. Análise coletada por e hospedada no G2.com.

I believe tutorials inside the tool and easy to find and might be useful, especially to customize it. Análise coletada por e hospedada no G2.com.

It provides benefits such as:

1. Improved visibility and control:** Centralized dashboard, CMDB, and service mapping.

2. Enhanced efficiency and automation:** Incident, problem, change management, and automation.

3. Increased reliability and performance:** Performance monitoring, capacity planning, and availability management.

4. Improved cost management:** Asset management and cost allocation.

5. Enhanced security:** Security operations and compliance management.

ITOM helps organizations achieve their IT goals by improving efficiency, reliability, and security. Análise coletada por e hospedada no G2.com.

Complexity: Some users may find the platform to be complex and difficult to navigate, especially for organizations with large and diverse IT environments. Análise coletada por e hospedada no G2.com.

I like the ease of understanding of the queue Análise coletada por e hospedada no G2.com.

It doesn’t have the greatest user interface Análise coletada por e hospedada no G2.com.

ServiceNow IT Operations Management realmente melhorou meu fluxo de trabalho. O que mais valorizo é o monitoramento em tempo real da plataforma e a automação direta, mesmo com codificação mínima. A interface amigável ajuda muito na otimização das minhas tarefas de TI. Análise coletada por e hospedada no G2.com.

A única desvantagem que vejo provavelmente é que a plataforma pode ser um pouco complexa de configurar inicialmente e requer uma curva de aprendizado significativa. Análise coletada por e hospedada no G2.com.

ServiceNow provides a centralized view and control of all IT services and assets, reducing the need for switching between different tools. It seamlessly integrates with other IT management tools and services, facilitating better collaboration and data consistency across the organization. Análise coletada por e hospedada no G2.com.

New users might face a steep learning curve, requiring significant time and training to fully leverage its capabilities. Effective use of ServiceNow ITOM requires a skilled internal team. Without adequately trained personnel, I find it challenging to make the most of the platform, potentially leading to underutilization of its features. Análise coletada por e hospedada no G2.com.

I like how modernized the tool is, provides easy access to viewing incidents and request both from a end-users perspective and technical support Análise coletada por e hospedada no G2.com.

Would love to have a live chat functionality built in when submitting a ticket that connects back to helpdesk Análise coletada por e hospedada no G2.com.