Principais Alternativas de Qualtrics CX for Contact Centers Mais Bem Avaliadas
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Revisão do Clarabridge Engage
Avaliações 187 Qualtrics CX for Contact Centers
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Analytics and customization of dashboard Análise coletada por e hospedada no G2.com.
It can be difficult to figure out which widget serves you the right data. Análise coletada por e hospedada no G2.com.
The interface is fantastic. Charts, images, and other visuals are top notch and are much easier to compile than other interfaces I've used in the past. Análise coletada por e hospedada no G2.com.
I ran into some issues in setup where some channel connections were not available. The support team, however, was more than willing to help solve the issue. Análise coletada por e hospedada no G2.com.
a caixa de entrada me proporciona a melhor experiência no lado da comunidade e a configuração é muito eficaz Análise coletada por e hospedada no G2.com.
há alguns relatórios faltando no Twitter, Instagram e YouTube... espero encontrar todos os meus relatórios em um só lugar para analisar mais e mais. Análise coletada por e hospedada no G2.com.
The organization/layout of the interface Análise coletada por e hospedada no G2.com.
The price/contract details. There's also some random bugs that never get fixed because they can't reproduce, but the bugs reappear. Análise coletada por e hospedada no G2.com.
First and foremost: the platform itself is brilliant, its extremely user friendly and flexible.I use both CX Studio and Designer.
Designer, where all the coding and rules sit is a little more complicated but with a little time getting to know they system I found myself whizzing around it in next to no time.
When they released CX Studio I was over the moon, it's very very good at data visualization. Having the ability to share dashboards, have them update automatically and scheduled exports is fantastic and takes away the need to email your findings to stakeholders.
I find it particularly useful when testing a hypothesis, looking back historically at changes and what is happening real time.
Clarabridge are excellent listeners and are always keen to hear suggestions for improvements and completely new ideas that you really do think are long shot. They have a great knack of providing updates you didn't even know you needed which is always a very pleasant suprise. They are constantly looking to improve what is already a very good platform. I have had a sneak peak at some of the new features for the winter release and i'm very excited for it to land.
The support team are great, they always respond quicker than I expect, their level of knowledge is exceptional. Análise coletada por e hospedada no G2.com.
I'm not sure there is anything. I'm yet to come across anything I cannot do. When I have needed to utilise the support team things have been addressed in a very timely manner. Análise coletada por e hospedada no G2.com.
Todas as plataformas sociais sob uma conta, facilitando a resposta e o acompanhamento de todas as nossas plataformas sociais. Também nos ajuda a ver coisas que podemos ter perdido ao usar cada aplicativo individualmente. Análise coletada por e hospedada no G2.com.
Às vezes, os filtros não funcionam. Estamos tentando economizar tempo para classificar as postagens. Palavras que indicamos para não serem incluídas ainda foram incluídas, juntamente com idiomas selecionados. Análise coletada por e hospedada no G2.com.
Inbox functionality, tagging options - contact tags and mention tags plus automated tagging Análise coletada por e hospedada no G2.com.
Having to remember to track a stream before getting insights and otherwise not having the data retrospectively Análise coletada por e hospedada no G2.com.
It's an incredibly powerful tool with a compelling mandate - to synthesize and create Análise coletada por e hospedada no G2.com.
Requires a lot of admin time for set-up, onboarding, and maintenance Análise coletada por e hospedada no G2.com.
A equipe é muito solidária e sempre disponível, e a solução é muito útil. Análise coletada por e hospedada no G2.com.
que a plataforma não pode agendar postagens no Instagram Análise coletada por e hospedada no G2.com.
