As a client, nothing so far.
I had high hopes for MRI, but since my property manager switched to MRI from their old antiquated system, I have been left wishing the change had never happened. Análise coletada por e hospedada no G2.com.
As a client, the following is frustrating:
1.) Not able to attach statements to emails (statements are stored on MRI server with a link). This requires manual downloading and is labour intensive. (I believe MRI claim that this is a limitation due to email attachment size limitations. As an engineer and web developer, this is a very poor excuse which has little truth.)
1b.) When sending invoices, invoices are linked and not attached to emails. Where there is a legal requirement to send invoices, this cannot be considered 'sending' because the invoice is never actually transfered to the client.
2.) Cannot seperate properties into multiple statements. All properties appear on a single statement. For tax and record keeping purposes, this is a nightmare.
3.) Cannot make payments for different properties to different accounts. For tax reasons, 'mixed' purpose accounts are a major no-no that can lead to major expenses down to track when selling a property. Refer to tax agent.
4.) Statements with multiple properties are hard to follow and differentiate. I like the shading and formatting, but the layout of information is horrible and hard to understand.
All in all, I have not been happy with the MRI system since my property managers switched from their old antiquated system 3 months ago. I hated the old system, but MRI is much much worse. When dealing with other real estate agencies, the MRI system has also been a pain in the rear-end and has resulted in complaints from myself about service from the get go. Such a shame because I had high hopes.
Do you clients a favour and do not use MRI. Análise coletada por e hospedada no G2.com.
83 de 84 Avaliações Totais para MRI Property Management
Sentimento Geral da Revisão para MRI Property Management
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Property Management X (PMX) is easy to integrate with other systems e.g. P2P and Data Warehousing. Our organisation uses PMX throughout the business day and the tool is reasonably easy to implement if you are an experienced consultant.
Users can occasionally be confused by the vernacular in the product which may lead to additional training and development but the tool has a handy feature to change some of these terms with configuration. Análise coletada por e hospedada no G2.com.
Jurisdictions outside the US don't have the same level of product development as US use cases do for Property Management X which means that features are sometimes missing.
Support for the products can be lacklustre and often requires escalations before proper root causes and solutions are provided. Análise coletada por e hospedada no G2.com.
We view our relationship with MRI as a partnership. The level of customer service provided to us has been exceptional. We aren't necessarily an easy client either; we make sure our opinions are known, especially when enhancements could be made to make the product better. Our voice is alwasy heard and we feel valued.
MRI is our core software provider and we use it every day. When needed, MRI support is great. We have concierge level and feel that it is well worth the investment. Our sales team is top notch, responding quickly and professionally. Análise coletada por e hospedada no G2.com.
I feel the documentation associated with implementation is lacking. We ended up generating our own documents because very few were provided.
When integrating with software that does not have a partnership with MRI, the connection can be challenging. It takes a lot of work.
I do think the suite of products offered, could integrate more seamlessly; however, we make sure that those requests for enhancements are given to our sales team and many of them have already been addressed. Análise coletada por e hospedada no G2.com.
Este sistema de software é projetado para atender às necessidades de cada propriedade. Ele captura todos os dados relevantes e corretos para cada propriedade. É fácil de usar e entender. O centro de suporte ao cliente é confiável, amigável e eficiente. O sistema pode capturar e armazenar dados para facilitar a referência. Há muitos relatórios para escolher. Análise coletada por e hospedada no G2.com.
Algumas funcionalidades estão baseadas nos Estados Unidos e eu sou de uma região diferente, portanto, alguns dos relatórios precisam ser personalizados para atender às necessidades dos clientes. Análise coletada por e hospedada no G2.com.
Usamos várias plataformas de ressonância magnética em nosso grande negócio de PM, e a facilidade de integrações e a forma como o sistema é utilizado tornam nossas vidas 10 vezes mais fáceis. Tendo usado outras plataformas no passado, de uma perspectiva de liderança, os relatórios que as plataformas de ressonância magnética fornecem são incomparáveis! Análise coletada por e hospedada no G2.com.
Adoraria ver um aplicativo para PMs usarem com o Property Tree - isso tornaria a vida na estrada muito mais fácil! Análise coletada por e hospedada no G2.com.
It is a Cloud based, user friendly software that is easy to use and navigate around with different options available on how to access data for a customer. It is easy to integrate with other software used by the company to give effective reporting that can be exported into different formats based on what is required. Análise coletada por e hospedada no G2.com.
It is slightly complex for users who are new to it and tutorials are not very helpful. It takes an exisitng user to assist a new one before they can utilise the software on their own. It is also very rigid, for example giving reports for date ranges that cover more than a single accounting period. Análise coletada por e hospedada no G2.com.
Podemos completar todos os aspectos da nossa gestão de propriedades usando um único sistema. É fácil para nós treinar nossos novos funcionários com o centro de ajuda e vídeos de treinamento. Análise coletada por e hospedada no G2.com.
É mais que sentimos que pagar por extras adicionais como manutenção plus, era um serviço que foi prometido dentro do property tree. Odiaríamos ver esse recurso ser removido ou se tornar extra. Análise coletada por e hospedada no G2.com.
The property management system is top-tier compared to most other similar systems that I have used or heard of. Análise coletada por e hospedada no G2.com.
The response time to some support calls could be quicker but having a relationship manager is always helpful in the meantime. Análise coletada por e hospedada no G2.com.
Its a useful robost aplication, which is user friendly and allows apps to be easily integrated. Análise coletada por e hospedada no G2.com.
Latency issues sometimes occur althought rare, but this is mostly when running complex background processes for our already complex business. Análise coletada por e hospedada no G2.com.
The flexibility of the system being able to customise reports screens enhance the system Análise coletada por e hospedada no G2.com.
Can be clunky to use, reports in pdf, speed issues although recently resolved Análise coletada por e hospedada no G2.com.
Há uma melhoria contínua em todos os aspectos, com novos recursos, módulos e aplicações. Análise coletada por e hospedada no G2.com.
Implementações, às vezes, carecem de acompanhamento, e há uma grande quantidade de relatórios e mudanças, que imediatamente vão para a equipe de personalização com custo extra, quando há pequenas mudanças, que uma vez que você vê a solução, deveria cair na equipe de suporte. Análise coletada por e hospedada no G2.com.
