Avaliações e Detalhes do Produto de Hornbill Service Manager

It's ability to enable us as Service Management to push the envelope of what we are trying to achieve, by empowering us within Service Management to drive the new capabilities forward, without the need of our own technical team to help perform the technical side of what we are trying to achieve. Análise coletada por e hospedada no G2.com.

My only gripe has come from the search capability in the customer portal, however it seems like this will be addressed in the new employee portal as we move away from the My Services. Análise coletada por e hospedada no G2.com.

The practicality of the product fitting our organisation Análise coletada por e hospedada no G2.com.

The limitations and the flexibility not helpful for deployment Análise coletada por e hospedada no G2.com.

It is an easy tool to use. Especially when trying to reach out to customers about issues they are facing. The system is able to update all touch points between customer and service provider Análise coletada por e hospedada no G2.com.

For a new user it can sometimes not be user friendly. Análise coletada por e hospedada no G2.com.

The focus Hornbill has on it's customers and helping them achieve their aims Análise coletada por e hospedada no G2.com.

Nothing major, there are a couple of quirks of the system that I would prefer to change - their is a simple mechanism to request changes though adna 90 day roadmap so you can see when thigs you want are coming. Análise coletada por e hospedada no G2.com.

Easy to use, not much training needed. Access anytime & anywhere. Análise coletada por e hospedada no G2.com.

There is nothing I dislike, does what we need it to. Análise coletada por e hospedada no G2.com.

The dashboard views are really useful in seeing where your performance is at a glance Análise coletada por e hospedada no G2.com.

There's really not anything I dislike. I have an outstanding query about Live Chat licensing but that's all. Análise coletada por e hospedada no G2.com.

User friendly, simply layout, easy to learn post and comment function is good Análise coletada por e hospedada no G2.com.

Not much I can say about dislikes perpaphs more integration features. Análise coletada por e hospedada no G2.com.

The flexibility that creating custom work flows and captures has allowed us to automate a large number of process and drive efficiencies Análise coletada por e hospedada no G2.com.

The lack of a chatbot and deeper integration with Office 365 Análise coletada por e hospedada no G2.com.

The customization of BPMs and PCs. This has been very helpful in our ever changing environment. Análise coletada por e hospedada no G2.com.

We have to create several teams to combine departments. Análise coletada por e hospedada no G2.com.

I like the structure it gives to my daily tasks. Análise coletada por e hospedada no G2.com.

not all aspects of hornbill are consistent i.e. what you can do in one application you cant do in another. Análise coletada por e hospedada no G2.com.