Principais Alternativas de Hornbill Service Manager Mais Bem Avaliadas
Avaliações 137 Hornbill Service Manager
Sentimento Geral da Revisão para Hornbill Service Manager
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Nós somos capazes de configurar o Gerenciador de Serviços para atender aos nossos requisitos de negócios e criar processos de negócios para atender aos nossos usuários. Análise coletada por e hospedada no G2.com.
O relatório requer um nível de compreensão de SQL que eu ainda não tenho, então levo um pouco mais de tempo para entender como os relatórios são montados. Análise coletada por e hospedada no G2.com.
We've found lots of excellent features in this product that make it an ideal product for our organisation.
Our business support teams and Digital & ICT service have made significant improvements to service and processing through automation of business processes (e.g. HR's recruitment process average turnaround reduced from 3 months to 6 weeks).
The people who implemented these automated processes on Hornbill were not IT staff in the main. That's because Service Manager has a great graphical interface and is relatively code free, making it accessible to those of us who don't read IT code books at bedtime!
We've had Hornbill Service Manager for 3 years now and on the rare times we have had technical difficulties, the supplier has responded quickly to resolve the issue and provided full detailed RCA within a week. They are our 'gold star' supplier! Análise coletada por e hospedada no G2.com.
Less of a 'downside', more of a preference. If you want something off the shelf that is already set up and ready to go, this product isn't for you.
Service Manager is designed for the customer to set it up how they want it, so it needs investment of resources to do that and maintain it.
That said, Hornbill provide excellent support and training materials to get you started and continue learning so that you get the very best out of the product. Análise coletada por e hospedada no G2.com.
Hornbill is lightweight and doesn't seem to be bulky. Some platforms are extremely bulky/clunky and are heavy on the requirements side.
1) Has an Inventory Management Module
2) Has a Change Management Module
3) A lot of new Modules are being introduced: Document Management, Timesheet Manager, Project Manager, etc.
Looks promising, but from what we have seen so far, some components need refining and customization is still limited. I guess as time passes, this will improve. Análise coletada por e hospedada no G2.com.
Service Manager
1) Cannot create Teams
2) Cannot Customizable Views
3) Cannot get a Detailed Audit Trail (i.e. See what actions were performed.... like assigning tickets to another user, etc.) - Detailed History
Inventory Manager/Change Management
1) A bit rigid
2) Flexibility in customization is limited Análise coletada por e hospedada no G2.com.
easy to manage your tickets and track progress, also can easily find the comms between users and customer Análise coletada por e hospedada no G2.com.
not being able to respond on the previously sent email, you'd need to create a completely new email even if you just want to reply. Also always having to put a "summary" of the issue every time when responding on the ticket. Análise coletada por e hospedada no G2.com.
A capacidade de criar visualizações e painéis personalizados para o Service Desk utilizar. Análise coletada por e hospedada no G2.com.
As seções de relatórios na seção de Administração do Hornbill Service Manager
Interface pouco amigável ao usar o Advance Analytics e Reporting. Análise coletada por e hospedada no G2.com.
I like the customer portal as this encourages users in a very simple way to be able to locals and get feedback at any time Análise coletada por e hospedada no G2.com.
We were originally sold the product with a lot of opportunity for other plug-ins for acid management and license management I don’t believe the product is a acid management or software management tool Análise coletada por e hospedada no G2.com.
você pode enviar uma atualização por e-mail diretamente do hornbill. Análise coletada por e hospedada no G2.com.
Não é possível alterar a data de resolução pré-definida. Análise coletada por e hospedada no G2.com.
O sistema é muito fácil de usar e nossos usuários se adaptam rapidamente ao sistema com pouco treinamento. O editor de fluxo de trabalho gráfico é outro bônus, pois ajuda a visualizar sua jornada através do sistema. Análise coletada por e hospedada no G2.com.
Como somos uma instituição de grande porte, a quantidade de serviços que temos a oferecer é provavelmente maior do que o sistema foi projetado para lidar. No entanto, isso não impediu nosso uso do sistema. Análise coletada por e hospedada no G2.com.
