Avaliações e Detalhes do Produto de ConnectWise PSA

Capacidade de executar vários relatórios para acordos de tendências e utilização de recursos. Análise coletada por e hospedada no G2.com.

Ocasionalmente, o software não carregará as telas como esperado, o que requer um novo clique. Análise coletada por e hospedada no G2.com.

A capacidade de personalizar campos de pesquisa, informações que sua organização deseja coletar, status, etc. Análise coletada por e hospedada no G2.com.

É frequentemente lento ao tentar mover-se de bilhete para bilhete. Análise coletada por e hospedada no G2.com.

É rápido e fácil de usar. Eu gosto do layout. Dá a você a informação que precisa quando precisa. Análise coletada por e hospedada no G2.com.

É cheio de bugs. Ele trava com frequência, congela. Tenho que fechá-lo frequentemente para limpar o cache. Análise coletada por e hospedada no G2.com.

I like that it in allows me to go from separate systems to being in full control Análise coletada por e hospedada no G2.com.

The visibility is good but it could be better Análise coletada por e hospedada no G2.com.

Connectwise allows our company to have pertinent information about our clients and their assets at our fingertips. The ticketing system is great and gives awesome insight into our techs. Análise coletada por e hospedada no G2.com.

The biggest drawback is they should have a better integration with their other product Connectwise Control (formally Labtech). The integration is clumsy and hard to configure. Also, their customer portal is a 2 on a scale of 10. As a result we are forced to use a third party application. Análise coletada por e hospedada no G2.com.

The ease of use is my favorite feature. New users will not take long to pick it up. I also like that is has both web and client options. Both of these work well. Análise coletada por e hospedada no G2.com.

One of the downsides is with the Projects tab. It can be a bit convoluted to find the actual ticket number you are suppose to be working on. Análise coletada por e hospedada no G2.com.

It keeps getting better. when I first started I felt like the UI was a bit clumsy but the learning curve was short and it keeps getting better with each update. Análise coletada por e hospedada no G2.com.

Can take a while to get use to the UI and and times I have a hard time finding where to enter data for a customer, but I think that is mostly because we are revamping how we manage our projects. Análise coletada por e hospedada no G2.com.

I do like the product. Having the mobile app makes things a lot easier as I am offer away from my desk, but still have the ability to keep up on tickets. Análise coletada por e hospedada no G2.com.

I do not have many criticisms on this product. It is a solid platform, but would use some more refining. Análise coletada por e hospedada no G2.com.

It is highly customizable and has good tools for building workflows from sales to service to billing. Análise coletada por e hospedada no G2.com.

It can be clunky and glitchy. I spend a lot of time waiting on spinning loaders. This could be our configuration, to be fair. Análise coletada por e hospedada no G2.com.

I like the ability to organize information about a company and the sales tracking format. Análise coletada por e hospedada no G2.com.

I do not like that you cannot integrate with outlook email. Análise coletada por e hospedada no G2.com.