Avaliações e Detalhes do Produto de ConnectWise PSA

Being able to manage tickets created/needed Análise coletada por e hospedada no G2.com.

Most of it. It’s slow and takes up a ton of space on my

Computer. Our workflows break all the time- the workarounds for integrations are not up to speed. Análise coletada por e hospedada no G2.com.

Centralizing all information, automate business process, real-time visibility in operations, and provide better customer support. ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. Análise coletada por e hospedada no G2.com.

There is nothing so far I have faced to dislike the product.This is one such cool Business management Software ever Análise coletada por e hospedada no G2.com.

I like how we an use it with QuoteWerks as well as QuickBooks. I also like how you can drill down into many items on most screens. Análise coletada por e hospedada no G2.com.

I wish the reporting was better or that you could customize it more. . When I've contacted support about this, they tell me if I learned report writer, then I could customize reports more. From my understanding, that is not an easy task. Análise coletada por e hospedada no G2.com.

The ability to be able to bundle tickets together unlike other helpdesk software. Currently trialing Changegear/testing and that software is completely awful. ConnectWise is lightyears ahead as far as options. Análise coletada por e hospedada no G2.com.

The software doesn't integrate with AD so it makes you enter each contact/new contact. Too easy to make duplications for users. Sometimes the interface whether it be the thickclient or the web interface, seems to lag and take forever to save your changes. Análise coletada por e hospedada no G2.com.

What I like about connect wise is the ability to have referential knowledgebases linked to the type of incident. Also the ability to template problems by category that saves time researching questions. Análise coletada por e hospedada no G2.com.

It's a lot of tabs to access different facets. Updating tickets takes time because you have to click update then update the ticket then save the ticket. Análise coletada por e hospedada no G2.com.

I like the fact I can use a web version instead of the App, because it integrates better with the way I work. I get an email saying I have been assigned to a ticket, so I can then click the "View Ticket" button at the bottom of the email and it then opens that ticket in a new tab in my browser. Análise coletada por e hospedada no G2.com.

I dislike a lot of things about ConnectWise : the windows desktop App's lack of proper window management, lack of "open in new tab" when using middle mouse button click, the fact it opens another window to edit text when I try to copy text from an older entry in a ticket.

I also dislike the ios mobile App a lot, it doesn't even feature a timer for punching IN/OUT times at customer's. I also don't like the fact I can't access config screens if they havn't been attached to the service ticket. Análise coletada por e hospedada no G2.com.

Eu gosto da sensação de poder entrar no escritório, abrir um programa e ver o que preciso para começar o meu dia e iniciar o meu fluxo de trabalho. Análise coletada por e hospedada no G2.com.

Há uma coisa em particular que eu realmente não gosto, que é toda vez que eu chego ao trabalho, se eu tranco meu computador, recebo um erro no software. Análise coletada por e hospedada no G2.com.

Eu gosto da profundidade do programa. Há muitos relatórios que você pode extrair que podem ser muito úteis. Análise coletada por e hospedada no G2.com.

Ele funciona muito devagar e pode ser complicado passar de uma tela para outra. Análise coletada por e hospedada no G2.com.

I like that it’s a relatively easy ticketing solution to use. All the essential information one needs in working as a help desk technician is front and center Análise coletada por e hospedada no G2.com.

Sometimes, their reporting tools can seem too complex when they shouldn’t. Análise coletada por e hospedada no G2.com.

Gosto do fato de que ele tem uma base de conhecimento para pesquisar tickets passados, assim você vê. Análise coletada por e hospedada no G2.com.

nada, funciona conforme projetado e está sempre adicionando novos recursos, bem como integrando-se com outras ferramentas Análise coletada por e hospedada no G2.com.