Avaliações e Detalhes do Produto de C-Zentrix Contact Center

Bestest thing about C-Zentrix is that it has got easy-to-use UI and the smoothest call management system too. It helps align our customer interactions with various features like autmatic call distribution & monitoring. Análise coletada por e hospedada no G2.com.

My pain point is the reporting dashboard. It could be more intuitive, as some metrics require extra steps to access. And not to forget the occasional lags during high call volumes that affects our user frequency response time alot, this needs a fix. Análise coletada por e hospedada no G2.com.

Like about C-Zentrix Contact Center about Omnichat Support, User Friendly Support & Interface, CRM Interface and afforable price. Use daily for customer and client support with the help of omni. By dashboard we have easily understanding for data that we use on daily basis.C-Zentrix is a reliable call center software that helps businesses manage customer interactions easily. It offers useful features like call routing, IVR, and reporting, making it efficient for customer support teams. Análise coletada por e hospedada no G2.com.

Dislike about C-Zentrix Contact Center is about Limited Present in market, Advance feature missing like AI tools and Occassional downtime. Análise coletada por e hospedada no G2.com.

The best thing which plays the Role in C-Zentrix is the IVR's system. Can do the Major changes in IVR in few Clicks easily. Análise coletada por e hospedada no G2.com.

Sometime the Cloud of C-Zentrix works slow. Maybe this is impacted due to Internet. Análise coletada por e hospedada no G2.com.

Nuvem de telefonia fácil de usar para atendimento ao cliente, agente dedicado e portal de administração com dados robustos para atualização e feedback interdepartamental. Disponibilidade de atendimento ao cliente 24 horas para quaisquer alterações. Análise coletada por e hospedada no G2.com.

Tenho usado o Czentrix por mais de 7 anos e há muito pouco a desgostar dos serviços. O upload de IVR deve ser fácil de carregar via Admin. Análise coletada por e hospedada no G2.com.

Recently used CZ Omni and I liked the user interface and easy integration with other 3rd party tools such as CRM etc. I am impressed with their language (multi) language support and reports. Overall.. great tool. Análise coletada por e hospedada no G2.com.

Overall everything is good but costing & tech support can be looked at. Otherwise everything is fantastic.. Análise coletada por e hospedada no G2.com.

it has user friendly interface and call management features Análise coletada por e hospedada no G2.com.

sometimes it too lag so unable to do things in particular time Análise coletada por e hospedada no G2.com.

It is so easy to use software and i also liked that we can provide the customer support as on voice,mail,chat etc that feature is very helpful for us. Análise coletada por e hospedada no G2.com.

when it on high traffic is seam to have some lagging and latency issues which are get solved after some time but it is sometime a time cosuming factor Análise coletada por e hospedada no G2.com.

The connection to the call center is well-suited for integration Análise coletada por e hospedada no G2.com.

No dislike i found till now, more over good Análise coletada por e hospedada no G2.com.

it is easy to use and it has amazing customer support. allows for high volume of customer interactions Análise coletada por e hospedada no G2.com.

There are a lot of functions and it requires training to utilize all of them Análise coletada por e hospedada no G2.com.

The easy available option of applying breaks and to monitor the productivity Análise coletada por e hospedada no G2.com.

Methods which works as a Loophole of avoiding work Análise coletada por e hospedada no G2.com.