Avaliações e Detalhes do Produto de Blackbaud Raiser's Edge NXT

I like the ease of use and the analytics. The graphics that are included on the dashboards are really helpful to see a high-level view of fundraising dollars. The list functionality is getting there--it's not quite as robust as a query, but I can see how it might evolve. Análise coletada por e hospedada no G2.com.

It's costly and prices small nonprofits out of utilizing it. Customer support is lacking, and it's difficult to get a hold of someone if you run into an issue. If you want to add features, often they come with an additional price.If you want to integrate a product outside of NXT, it's not always easy to do and always comes at an additional cost as well. Análise coletada por e hospedada no G2.com.

Raiser's Edge NXT is a web based version of your RE database that houses everything you have recorded about your constituents, including biographical information, giving history, staff interactions and multiple other pieces of information. RE makes it very easy to navigate a donors record using common terms like Bio, Addresses, Relationships and Gifts. The most important aspect of NXT is that it is web based, so the information can be accessed from anywhere, and on any device. Análise coletada por e hospedada no G2.com.

If you were a user of the Raiser's Edge (database view) before upgrading to RE NXT (web view), you are going to notice a lot of quirky things about RE NXT that need to be addressed still, if there is even a plan to address them. One of the most concerning things is that the terminology used between the two views of RE can be different. Additionally, when uploading attachments to the Media tab/tile of a constituent record, the attachments are only visible in NXT if they are added from the original database view. If your fundraisers are adding attachment vix NXT remotely, they are not able to be seen from the database view, and often get added twice becasue data folks add them in the proper way without realizing they were already added in NXT.

The reporting capabilities in NXT do seem to be much more modernized, but there was a good 6 month period of time where revenues from database view and NXT did not match. It took months of working with a product support team for them to identify a "code problem" on the backend of Raiser's Edge that was causing a doscconet between the two. Unfortunatly, due to that situation, and so many countless others, I do tell our fundraiser's that they cannot trust revenue figures from RE NXT without running them by me to double check from the database view.

RE NXT has the potential to be a great tool, but Blackbaud is a huge company and they often seem to be very focused on "the next thing," rather than focusing on trying to enhance the current thing. Or in some cases, just make the current tools work properly.

And once you're locked in to a multi-year contract with them, you're kind of on your own with problems and frustrations, and their customer service is terrible. Análise coletada por e hospedada no G2.com.

É uma loja única para ajudar a rastrear clientes, atividades, apelos, e-mails, pagamentos e muito mais! A personalização é realmente infinita. Se houver uma função que você precise rastrear/relatar/listar, há uma maneira de fazê-lo no Raiser's Edge NXT. Análise coletada por e hospedada no G2.com.

Eu não acho a versão do Banco de Dados muito amigável. Ocasionalmente, há TANTAS opções que é difícil decifrar qual é a melhor para usar. Análise coletada por e hospedada no G2.com.

NXT is intuitive and easy to use. Multiple optional widgets are team favorites. Análise coletada por e hospedada no G2.com.

It is extremely expensive and annual rate increases are astronomical. One of our favorite features in currently on the chopping block and ready to be eliminated. Frequent down time makes access inconsistent which is frustrating. Análise coletada por e hospedada no G2.com.

Adoro como é fácil para os angariadores de fundos voltados para doadores registrarem suas ações e procurarem por constituintes. É muito fácil de usar. Os relatórios também são muito robustos e fáceis de personalizar usando consulta e exportação. O formulário de doação otimizado através de doações online parece ótimo! Análise coletada por e hospedada no G2.com.

Há espaço para a ferramenta de detecção de duplicatas melhorar, pois muitas duplicatas passam despercebidas, ao usar um formulário de registro de evento, os pagamentos aparecem como doações no registro do constituinte, o que pode causar problemas de relatórios, e doações recorrentes não podem ser processadas como pagamentos de promessas, infelizmente. Análise coletada por e hospedada no G2.com.

Blackbaud Raiser's Edge NXT is a great and modenr way for Raiser's Edge to allow fundraisers and others to really manage their database and customer relationships. There are many features that you can add and use to ensure that you are getting the most out of it. In addition, there is a lot of support from forums and customer service who will help if set you up for success. Análise coletada por e hospedada no G2.com.

The main downside is that there is a lot of ways that you can utilize NXT and so you really need to work with a professional to ensure you are using it correctly and that it is set up appropirately for your needs. It is not to difficult to manage and worth it to ensure that you are maximizing your use of the platform. It is just as user friendly as Salesforce or ClearView and a great competitor to them, especially as they add more features. Análise coletada por e hospedada no G2.com.

The reporting formats much better and the filters for the reporting are clearer. Análise coletada por e hospedada no G2.com.

Since the transition to RE NXT is not complete, it is hard to say what I don't like. I find it more difficult to edit gifts which I don't like. Análise coletada por e hospedada no G2.com.

Gosto que o componente NXT do Raiser's Edge permita conexões tecnológicas mais atualizadas (via APIs em nuvem), enquanto ainda podemos ter outros funcionários trabalhando no aplicativo de desktop do Raiser's Edge para extrair os dados mais detalhados para nós. Análise coletada por e hospedada no G2.com.

Eu gostaria que o Raiser's Edge NXT oferecesse um calibre mais alto de ferramentas integradas (e-mail, relatórios, etc.) que estivessem no mesmo nível de seus concorrentes (Salesforce). Descobrimos que as ferramentas integradas são insuficientes, nos forçando a gastar mais em outras ferramentas e, em seguida, ter que configurar integrações entre as diferentes ferramentas e o NXT, conforme possível. Análise coletada por e hospedada no G2.com.

I love that there are classes you can take that have real people teaching them. It very much helps with getting up and running with the software. I also like that they have very responsive customer service so if something goes wrong, you're able to figure out how to fix it instead of just hoping some random person online asked your exact question at some point Análise coletada por e hospedada no G2.com.

The way the database view looks is so dated and clunky that it is difficult to learn how to use it at times. It is definitely not intuitive. It is also very frustrating that, even once you learn how to complete a task in database view (after 35 clicks and three hours spent training with an instructor), those same features are not available in the webview/NXT. And sometimes, the data you just entered may be in NXT somewhere, but it is under a different name and in a completely different layout so if no one you're working with knows where it is, you have to contact support to see if it's hidden under a different name somewhere Análise coletada por e hospedada no G2.com.

A capacidade de acessar uma ampla gama de nossos dados em um navegador da web a partir de qualquer dispositivo em vez de se preocupar em ter acesso a um laptop com software dedicado (embora a visualização do banco de dados também esteja repleta de funções) - ótimo para gerentes de doadores e funcionários que estão em movimento e precisam acessar dados. Grande banco de integrações com outros softwares, e agora realmente empolgados com a parceria com a Microsoft Power Platform para mais integração de dados. A interface do usuário é limpa e fácil de navegar, e a segurança/permissões de usuário são fáceis de gerenciar também. Análise coletada por e hospedada no G2.com.

Atualmente, os presentes precisam ser revisados individualmente na visualização da web, em vez de uma visualização em lote como a visualização do banco de dados suporta - esperando ver atualizações sobre isso em um futuro próximo. O chat de suporte pode ser lento e não fornecer tanto suporte quanto o suporte por telefone pode oferecer. Análise coletada por e hospedada no G2.com.