Reviews Summary: Conversation Intelligence Software with Customer Scoring Features
Currently there are 9 Conversation Intelligence software products with Customer Scoring features listed on G2, and together they have generated 10,189 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Conversation Intelligence software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 9 Conversation Intelligence software products that have Customer Scoring features based on those criteria:
- Ease of Use: 9/10 average user rating
- Quality of Support: 9/10 average user rating
- Ease of Setup: 8.8/10 average user rating
To help you compare and find the best Conversation Intelligence software product with the right Customer Scoring functionality for your business, we have gathered some additional details and FAQs below.
What Conversation Intelligence products with Customer Scoring features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Conversation Intelligence software products with Customer Scoring capabilities according to G2 users:
- Gong is rated 4.7-stars and has 5,002 reviews
- Chorus by ZoomInfo is rated 4.5-stars and has 2,702 reviews
- Salesloft is rated 4.5-stars and has 1,589 reviews
- CallRail is rated 4.6-stars and has 352 reviews
- Revenue.io is rated 4.7-stars and has 229 reviews
What Conversation Intelligence software products with Customer Scoring capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Conversation Intelligence software products with Customer Scoring capabilities:
- Gong is rated 4.7-stars with 5,002 reviews.
- Chorus by ZoomInfo is rated 4.5-stars with 2,702 reviews.
- Salesloft is rated 4.5-stars with 1,589 reviews.
- CallRail is rated 4.6-stars with 352 reviews.
- Revenue.io is rated 4.7-stars with 229 reviews.
Which software products with Customer Scoring features are the highest rated on G2?
These are the Conversation Intelligence software products offering Customer Scoring capabilities and have the highest ratings:
- Gong has received 5,002 reviews and is rated 4.7-stars.
- Revenue.io has received 229 reviews and is rated 4.7-stars.
- CallRail has received 352 reviews and is rated 4.6-stars.
- Chorus by ZoomInfo has received 2,702 reviews and is rated 4.5-stars.
- Salesloft has received 1,589 reviews and is rated 4.5-stars.
Review Snippets for Conversation Intelligence Software with Customer Scoring Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Conversation Intelligence software with Customer Scoring features. |
Gong: "Great product that is easy to use. Much better than the traditional recorded call."
- Sue F., Enterprise Sales Director at MobiChord, Small-Business (50 or fewer emp.)
Salesloft: "Custom mapping to Salesforce. Ease of pushing leads from Linkedin to Salesloft, and from Salesloft to SFDC."
- Jonah B., Big Data (BI) Sales Development -- I'm Hiring!, Mid-Market (51-1000 emp.)
Chorus by ZoomInfo: "Makes sales coaching easy - gathers a repository of calls where you can identify strengths and areas of development for the team, as well as identify broader themes for the team to work on"
- Richard W., Sales Manager, LinkedIn Sales Solutions: Transforming the Relationship Between Buyers & Sellers, Enterprise (> 1000 emp.)
|
| Here is what users liked least about Conversation Intelligence software with Customer Scoring features. |
Salesloft: "Sales loft quit supporting the prospector tool and is now going down the pathway of only using it's engagement platform"
- Michael R., Marketing Campaign Manager at GEP Worldwide, Mid-Market (51-1000 emp.)
CallRail: "Was a bit difficult to navigate at first."
- Troy F., Small-Business (50 or fewer emp.)
Gong: "Transcriptions bad and interface isn't intuitive"
- Nick H., Customer Success Manager at Chartbeat, Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular Conversation Intelligence software products with Customer Scoring capabilities. |
Gong: "use it for training. make use of all the features."
- Natasha S., Sales Development and Strategy at CreatorIQ | Business Development Leader, Mid-Market (51-1000 emp.)
Salesloft: "Hang on to other DBs for sourcing emails and phone numbers, you'll need them all--e.g. Zoominfo, Data.com, Sellhack, Rapportive, etc."
- Jonah B., Big Data (BI) Sales Development -- I'm Hiring!, Mid-Market (51-1000 emp.)
Chorus by ZoomInfo: "Match your talk of the importance of sales coaching with an investing in it."
- Richard W., Sales Manager, LinkedIn Sales Solutions: Transforming the Relationship Between Buyers & Sellers, Enterprise (> 1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Gong: "Making the meetings that we host as valuable as we can to our prospects. Learning how to overcome objections and understand what is working and what is not working."
- Sue F., Enterprise Sales Director at MobiChord, Small-Business (50 or fewer emp.)
Salesloft: "SDR prospecting using Linkedin
Significant time saved on creating SFDC New Leads from scratch"
- Jonah B., Big Data (BI) Sales Development -- I'm Hiring!, Mid-Market (51-1000 emp.)
Chorus by ZoomInfo: "Making sales coaching easier"
- Richard W., Sales Manager, LinkedIn Sales Solutions: Transforming the Relationship Between Buyers & Sellers, Enterprise (> 1000 emp.)
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