Zuora
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Zuora
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3.9 out of 5 stars
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Zuora Reviews & Product Details - Page 8

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Zuora Overview

Editedit
What is Zuora?

Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways.

Zuora Details
Discussions
Zuora Community
Languages Supported
German, English, French, Japanese, Spanish
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Product Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Seller Details
Seller
Zuora
Year Founded
2007
HQ Location
Redwood City, California
Twitter
@Zuora
19,562 Twitter followers
LinkedIn® Page
www.linkedin.com
1,676 employees on LinkedIn®
Ownership
NYSE: ZUO
Phone
(888) 976-9056
Description

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

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Overview Provided by:
Max Son

Recent Zuora Reviews

Yana P.
YP
Yana P.Enterprise (> 1000 emp.)
4.0 out of 5
"A pretty good experience in viewing mode"
The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previ...
Read more
Raj S.
RS
Raj S.Mid-Market (51-1000 emp.)
4.0 out of 5
"ZUORA--A great accounting software"
* A single platform for all accounting and finance for a product * Friendly interface and easy to learn * Each sub category for accounts, billin...
Read more
Elias W.
EW
Elias W.Enterprise (> 1000 emp.)
5.0 out of 5
"i would say it in one word, "Professional""
the UI, that pretty easy to use and business applications is also easy
Read more
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Zuora Media

Zuora Demo - Monetize new innovations
Monetize new innovations fast with out of the box pricing models
Zuora Demo - Quote for the entire subscriber lifecycle
Quote for the entire subscriber lifecycle with support for quoting amendments, ramp deals, and any combination of recurring and one time charges
Zuora Demo - Unify billing operations
Unify billing operations with subscriptions, physical goods, and other one time fees combined into a single order
Answer a few questions to help the Zuora community
Have you used Zuora before?
Yes

Video Reviews

Review by Krish M.
Zuora review by Krish M.
Play Zuora review by Krish M.
Amazing products that just works!
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303 Zuora Reviews

3.9 out of 5
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303 Zuora Reviews
3.9 out of 5
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3.9 out of 5
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Zuora Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZuoraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Sports
US
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Zuora?

Good online resources, continue to make improvements Review collected by and hosted on G2.com.

What do you dislike about Zuora?

The Test environment

How Orders was rolled out Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

International billing allowing us to support our global customers. Review collected by and hosted on G2.com.

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Verified User in Internet
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Mid-Market(51-1000 emp.)
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What do you like best about Zuora?

I think the reporting and the integration with different credit card gateways is pretty good. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Sporadic syncing issues with Salesforce, and the need of jumping back and forth from Zuora to Salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

I can only speak about Zuora in relation with it's integration with Salesforce. About 8 years ago with integrated both Zuora and Salesforce and it was not an easy task. As a standalone software it's great. Good functionality and reporting from within Zuora itself, but within Salesforce, you can only see/access some info that cannot be exposed in Salesforce, which in some cases it's ok since you don't want to give access to your billing to Salesforce users, although some time this is necessary. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Invoicing and in general all the billing is done through Zuora in integration with Salesforce. Review collected by and hosted on G2.com.

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EA
Global Alliances Rep- MSSP
Enterprise(> 1000 emp.)
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What do you like best about Zuora?

Easy to use and apply to your subscription model Review collected by and hosted on G2.com.

What do you dislike about Zuora?

It times out too quickly when not in use Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Go with it, it's a little engine that could. You put things in and it spits things out that you need. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Monthly billing Review collected by and hosted on G2.com.

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SV
Sr Developer
Mid-Market(51-1000 emp.)
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What do you like best about Zuora?

Support is good. Billing and payments are handled well. And work flow feature is good. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Promcode app need lots of enhancements. direct ACH payments needs to be done. need more features in advance payment retry. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

rev recong is sloved Review collected by and hosted on G2.com.

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Mike S.
MS
Director Global eCommerce
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about Zuora?

The Zuora framework makes it easy to delight customers with an intuitive subscription management billing and reporting environment. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Some of the basics around reporting and business user UI are less intuitive. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Managing the complexities of self service subscriptions. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about Zuora?

Subscription base tracking and billing is great. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Accounting processes is not. The lack of credit memos and use of CBA's gives not visibilty to true write offs. The inability to put in dynamic service term dates on write off's is also not good. Review collected by and hosted on G2.com.

Recommendations to others considering Zuora:

Make sure accounting requirements/needs are aligned to other onsite finance systems Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Managing and tracking subscriptions and reporting on fields specific those subscription is great. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Zuora?

Report generation is fast and there are a ton of reports available. I like the RC Workbench view in the new UI with all the tabs and reporting available within those tabs. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

I don't really not being able to right click on a line in the workbench view to see other actions like in the old UI. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Not having to worry about tedious activities like linking SO's and assigning POB templates Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first. Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Zuora is great at organizing and categorizing our billing Review collected by and hosted on G2.com.

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GD
Billing Specialist
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Zuora?

They have already built so much to help make SaaS easier. Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Does not work well with our business model with rolling window usage Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Solving invoicing and it's good to have the automation. Review collected by and hosted on G2.com.

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HS
Director
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Zuora?

Very knowledgeable consultants and they assisted in solving issues quickly Review collected by and hosted on G2.com.

What do you dislike about Zuora?

Costs is a major factor and smaller companies may not afford Review collected by and hosted on G2.com.

What problems is Zuora solving and how is that benefiting you?

Automation Review collected by and hosted on G2.com.

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