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5.0 out of 5
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Zuora
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Amazing products that just works!
303 Zuora Reviews
3.9 out of 5
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Overall Review Sentiment for Zuora
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UR
Verified User in Retail
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
The new suite of services (such as workflows and data query) look to be super promising and I hope that they will allow us to streamline our business processes. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Some of the basic things we'd like to do aren't built in features yet. Such as placing an exchange rate on an invoice without having to use their one offered solution (very pricey). Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Zuora?
Best at syncing with salesforce, prorating invoices and charging monthly for standard services Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Does not adjust well to specific company situations which could lead to billing errors but this is not the norm Review collected by and hosted on G2.com.
EM
Ellen Caroline M.
Administrator in Finance and Accounting
Information Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
The best thing is the quote characteristics and the reports. I think that the functions of Zuora are very solid and work according to my requirements. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
The customer service is poor and the integration with Salesforce is very deficient and cumbersome. It lacks good integration characteristics. Review collected by and hosted on G2.com.
TC
Tyler C.
Clark Tyler
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Excellent program for large transactions. We also use Zuora CPQ to manage forms and compile quotes. It provides an extremely high speed of work. Normal personalization, it allows all users to create simple and functional ways to improve work. Quite easy to master this software. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
This software has no big drawbacks, the rest is not important. Review collected by and hosted on G2.com.
MG
Marylou G.
Director Service & Sales
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
Using Zuora hell’s you organize and get your price offering in order. It also helps sales team sell faster through CPQ.. less human error in quotes. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Some processes have too many steps . Everything is an add on and more money. Reports are not so easy to create . Review collected by and hosted on G2.com.
UC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
I use Zoura for customer follow up primarily for refund/credits and orders, and it has always been very user friendly and supplies what is needed consistently. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
I do not currently have anything I am unhappy with using the Zoura product. Review collected by and hosted on G2.com.
FD
Felipe D.
Manager
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
We like the workflows and the way Zurita is writing helping the company to have a full implementation Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Sometimes the zuora team does not look to have the experience needed. Also overbooked and assigned to multiple projects at the time. They go to the book and does not finish to put the client cap Review collected by and hosted on G2.com.
MS
Mark S.
Mid-Market(51-1000 emp.)
What do you like best about Zuora?
They have a nice step by step flow for users when creating a quote, but there's a lot of ability to customize the flow. It requires some knowledge of Apex and Visualforce, but there are certain things you can customize with just clicks, workflows rules, validation rules, etc. Any CPQ implementation is a huge project and this was no exception, but we had a lot of support from Zuora when we set it up. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
They don't do a great job of letting you know of updates to the quoting package in Salesforce, and when you do know it can be a bit of a pain to upgrade to the new version. That sort of comes with the territory of so much of it being built natively in Salesforce though, so I'm not sure how else I'd do it. And although the quoting flow is pretty customizable, there are still a lot of things I'd like to see and wish I could customize. Review collected by and hosted on G2.com.
UR
Verified User in Real Estate
Enterprise(> 1000 emp.)
What do you like best about Zuora?
I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results. Review collected by and hosted on G2.com.
AH
Verified User in Hospitality
Enterprise(> 1000 emp.)
What do you like best about Zuora?
Simple navigation's, widespread support team to help in different timezones, detailed reporting. The new workflow feature with SQL squery support. Review collected by and hosted on G2.com.
What do you dislike about Zuora?
Could have more streamlined one source for zuora documentation, instead of googling for keywords and find the page.
Zupra updates like server issues, maintenance to reach more users and admins. Review collected by and hosted on G2.com.
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