Zuora Reviews & Product Details - Page 5

it keeps things simple through automation. UI is nice, UX is good, overall its not too complicated to use. Fairly simple, simple is good. Review collected by and hosted on G2.com.

i am not sure if there is really a dislike. I've never used any other service. but its pretty good. i think it works out for Zuora because i am of the mindset that if a first time user uses this and likes it, they wont leave. If anyone starts looking elsewhere then thats where the problem lies and you will need to spend money to figure out what made this particular user go searching for something else to use. if they like it, thats great because now you will have a regular user. Most poeple are lazy, and only change if they are forced to. by doing something bad, tweaking your product to something not user friendly or confusing or anything that is a turn off, it will give the user an incentive to leave. so, like i said earlier, i'm not sure if there is really a dislike, which means your product is pretty good. dont give me a reason to leave. Review collected by and hosted on G2.com.

Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. Review collected by and hosted on G2.com.

I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.

2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. Review collected by and hosted on G2.com.

Zuora is powerful and there's features to pull data and create reports that you need. Review collected by and hosted on G2.com.

Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. Review collected by and hosted on G2.com.

I like the Zuora integrates in with Salesforce Review collected by and hosted on G2.com.

I dislike that their base package is missing a lot of features, and it isn't just a few hundred dollars to bump your plan up, it costs a significant amount more. Review collected by and hosted on G2.com.

It is a software that offers a really solid billing system to incorporate into different types of companies no matter how small or large they are. One of the things that I like about the program is that they add functionalities constantly so it is noticeable that its developers are constantly moving in order to make Zuora one of the best platforms in its field. Among the features featuring invoice management, sales tax, payment processing and many others. Review collected by and hosted on G2.com.

- The documentation is not the best, this forces you to go to the articles of help and even contact the support to solve any issues that arise.

- The customization of the tool is not one of its strengths, with limited options for the user.

- The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box. Review collected by and hosted on G2.com.

It was the only quoting tool at the time and did the work we needed for the most part. Review collected by and hosted on G2.com.

Lacked ease of modifying and changing items in the catalog. Review collected by and hosted on G2.com.

Zuora Insights is an information base that, besides the data, provides us with expertise and the foundations for a successful marketing collection. It is just like a digital library. However, it gives us ideas to extend it and make it work the best and the most efficient at the same time. His multifaceted reviews are a gateway to our company's needs and shortcomings, regardless of whether they reflect new ideas or the transformation of a few that have already been developed. Review collected by and hosted on G2.com.

The product will not adapt to the business, so that its plans can be implemented and the desired effect can be achieved, the service must be guided to adapt it to the product in some degree. Review collected by and hosted on G2.com.

Ease of access, easy to visualise information Review collected by and hosted on G2.com.

The customization of the tool is not one of its strengths, with limited options for the user.

The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box. Review collected by and hosted on G2.com.

Focused on subscription management, fast. Review collected by and hosted on G2.com.

Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI Review collected by and hosted on G2.com.

Zuora does it's function of billing our customers. Zuora is pretty easy to manage on a daily basis. The reports and billing and payments runs are easy to review and audit. Review collected by and hosted on G2.com.

I think the biggest pet peeve is that when entering a new payment method for a customer there is no way to make that the default payment type without editing the account after you enter it. There should be a way to make a payment method the default when entering it in the system. There are other small things like this that make users frustrated on a daily basis. Review collected by and hosted on G2.com.